2017 Dodge Journey · symptom sheet
Seat belt or seat problems
- 27owner reports
- 56,750median miles
- 0involved a crash
Newest report Jul 7, 2026 · checked Oct 2, 2026
27 of the 197 complaints on this car describe seat belt. Only airbag is reported more often on this car.
Tick what matches of 27 reports
Seat belt on other Journey years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2018, 2019.
What this problem usually is
This group covers the belt and the seat it's bolted to: buckles that won't latch or won't let go, belts that lock up and won't pull out, and seats that shift or rock in their tracks. It's a wide bucket, with over 9,000 complaints across the vehicles on this site, and a quarter of them mention a recall.
What got replaced
Owners who name the part that was replaced mention the buckle (5 reports).
Recalls and investigations
No recall on the seats covers the 2017 model year as of Oct 2, 2026.
NHTSA investigations into the seats on the Journey
Active head rest inadvertent deployment. Closed feb 25, 2026.
When it happens
The middle half of failures fell between 21,000 and 122,000 miles, from the 11 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 1 service bulletin or notice for the 2017 Dodge Journey that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Active Head Restraint (AHR) Inadvertent Deployment - X84 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed.
What owners wrote
“The active headrest deployed in the driver's seat while the vehicle was in use. The vehicle was not involved in any accident at the time of the deployment, and it was unprovoked.”
Filed Jul 2, 2025
“Drivers side seatbelt unbuckles while driving without being touched, Iâve had my car for 5 years, and have been having this issue for a year now”
Filed Aug 23, 2023
“I have been getting airbag alert on dashboard since car was purchased in 2017â¦would go away and come back on here and there. The headrest in passenger side deployed while driving!!! Ridiculous!”
Filed Jun 21, 2022
“The passenger head rest deployed without being in an accident. Hitting me in the back of the head while riding down the road.”
Filed Jun 12, 2022
Should you keep driving it?
This page can't tell you that. 0 of 27 reports involved a crash and 3 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Taking it to a shop? How to describe this problem so it gets found
Other problems on this car
- Airbag warning light or recall 29 reports