2014 Dodge Journey · symptom sheet
Seat belt or seat problems
- 51owner reports
- 65,000median miles
- 2involved a crash
Newest report Sep 20, 2026 · checked Oct 2, 2026
51 of the 396 complaints on this car describe seat belt. Only brake wear is reported more often on this car.
Tick what matches of 51 reports
Seat belt on other Journey years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2018, 2019.
What this problem usually is
This group covers the belt and the seat it's bolted to: buckles that won't latch or won't let go, belts that lock up and won't pull out, and seats that shift or rock in their tracks. It's a wide bucket, with over 9,000 complaints across the vehicles on this site, and a quarter of them mention a recall.
What got replaced
Owners who name the part that was replaced mention the buckle (4 reports).
Recalls and investigations
No recall on the seats covers the 2014 model year as of Oct 2, 2026.
NHTSA investigations into the seats on the Journey
Active head rest inadvertent deployment. Closed feb 25, 2026.
When it happens
The middle half of failures fell between 45,000 and 92,000 miles, from the 31 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 1 service bulletin or notice for the 2014 Dodge Journey that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Active Head Restraint (AHR) Inadvertent Deployment - X84 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed.
What owners wrote
“As I was driving on the highway my headrest made a loud bang and smaked the back of my head/ neck with a lot of force. I almost lost control of the vehicle, and it really hurt. My headrest still is apart. Going to see if a dealership can do anything tomorrow. This was so scary it is a huge saftey issue.”
Filed Jul 15, 2024
“Headrest on passenger side popped open very loudly and hit my daughters head while we were sitting in a drive thru”
Filed May 26, 2024
“Driver head rest brust for no cause while driving it felt like a air bag went of in the back of the head.”
Filed Nov 17, 2023
“Headrest deployed while sitting in the driveway. The vehicle was in parked and not running. I was getting ready to go to the store. I got in and fastened my seatbelt then the headrest deployed. The ignition was off.”
Filed Sep 23, 2023
Should you keep driving it?
This page can't tell you that. 2 of 51 reports involved a crash and 10 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Taking it to a shop? How to describe this problem so it gets found
Other problems on this car
- Brakes grind, pulse or wear early 83 reports
- Airbag warning light or recall 44 reports
- Engine stalls or loses power while driving 40 reports
- Traction control or StabiliTrak light comes on 39 reports
- Infotainment, screen or backup camera fails 27 reports