2016 Chrysler Town & Country · symptom sheet
Doors, latches or locks fail
- 33owner reports
- 60,000median miles
- $800median quote
- 0involved a crash
Newest report Dec 18, 2025 · checked Oct 2, 2026
89 of the 526 complaints on this car are about the structure. 33 of those describe door latch.
Tick what matches of 33 reports
Door latch on other Town & Country years
No other Town & Country model year has enough reports of door latch for a sheet of its own. See every Town & Country year.
What this problem usually is
Door complaints sound minor until you read them. The most common is a "door ajar" warning with every door shut. Others describe a door that won't open from inside, one that won't latch at all, locks that cycle on their own, and occasionally a door that opened while the car was moving.
What got replaced
Owners who name the part that was replaced mention the latch (11 reports), the actuator (10 reports) and the handle (5 reports).
Recalls and investigations
One recall on the structure covers the 2016 model year. A recall on the same system isn't always the same failure, so read the defect text.
In the affected vehicles, the bolts that attach the hood striker may loosen and, as a result, the hood may open unexpectedly while driving.
All 5 recalls on the 2016 Chrysler Town & Country, with the owner complaints on each recalled system
NHTSA investigations into the structure on the Town & Country
Sliding doors inoperative. Closed jul 22, 2022.
Power liftgate latch. Closed apr 7, 2005, led to recall 05V-134.
Power liftgate latch. Closed nov 22, 2004.
What owners paid
6 of the 33 reports quote a price. Each dot is one quote. The middle half runs $700 to $1,100.
When it happens
The middle half of failures fell between 51,200 and 80,000 miles, from the 20 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 5 service bulletins or notices for the 2016 Chrysler Town & Country that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Sliding Door Lock(s) Inoperable Warranty Extension X98 The customer may describe one or more of the following: ● Either one or both of the sliding door locks do not function.
Sliding Door Lock(s) Inoperative - X98 Warranty Extension This bulletin involves replacing either one or both of the sliding door lock actuators (if necessary).
Sliding Door Lock(s) Inoperative This bulletin involves replacing either one or both of the sliding door lock actuators (if necessary).
Latch Sliding Door For RT ONLY: Sliding Door Latch Prior to replacing these parts for an intermittent issue or complaint of the Sliding Door does not power open or close, please inspect the Sliding Door Actuator Module and latch for fretting and oxidation ...
1 more on the 2016 Chrysler Town & Country page.
What owners wrote
“The passenger side sliding door will not open. The lock became stuck in the locked position and it will not unlock. It cannot be unlocked by hand, the unlock button inside the van, or with the key fob. This is dangerous because nobody can get out through that door in the case of an emergency.”
Filed Aug 22, 2022
“Passenger sliding door lock intermittently inoperable and makes a loud buzzing sound when locking. Drivers side sliding door will not open manually or with automatic controls.”
Filed Dec 6, 2021
“Body: Driver's side sliding door will not open- neither with the button or manually Electrical: The back up camera/radio unit turns off or refuses to power on when starting the vehicle Fuel/Propulsion System: The vehicle does not change gear smoothly (automatic vehicle), The driver must manually change the gear speed to avoid collisions.”
Filed Nov 12, 2021
Should you keep driving it?
This page can't tell you that. 0 of 33 reports involved a crash and 1 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Sliding door won't open, close or latch 138 reports
- Engine stalls or loses power while driving 81 reports
- Transmission fails or needs replacement 42 reports
- Transmission shudders, slips or shifts hard 35 reports
- Seat belt or seat problems 26 reports
- Check engine light or misfire 25 reports