Diagsheet

Model year 2020

2020 Kia Soul

  • 374owner complaints
  • 1recalls
  • 9involved a crash
  • 19,000median miles at failure

Newest report Sep 4, 2026 · checked Sep 9, 2026

miles

When each problem shows up

Each bar covers the middle half of the mileages owners reported for that problem. A quarter saw it earlier, a quarter later. The tick is the median. Most reported: engine stalls or loses power while driving, 124 complaints.

0k25k50k75k100k125k150kyou
Transmission shudders, slips or shifts hard17 reports

middle half of reports, median tick. Darker bars have 75 or more reports.

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    Around your mileage

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        How this compares

        2020 Kia Soul374
        Median 2020 model here (73 vehicles)217
        Median 2020 hatchback here (3)173

        374 complaints is 1.7 times the median 2020 model on this site and 2.2 times the median 2020 hatchback. Among the 8 Soul model years here it ranks 4th for complaints. Counts follow sales volume as much as reliability, so a truck that sells 700,000 a year draws more reports than a sedan that sells 200,000.

        Complaints filed by year

        1719
        5120
        6921
        2822
        4523
        3624
        7225
        5626

        72 complaints came in 2025, 2.0 times the year before. Owners file in waves when a problem gets press or an investigation, so a spike measures attention as much as failures.

        NHTSA investigations

        DP22-003opened Sep 12, 2022
        Engine · model years 2012 to 2020

        Loss of motive power. Closed dec 12, 2023.

        NHTSA summary
        The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are susceptible to cracking. The petition itself can be reviewed at NHTSA.gov under ODI number 11481745. On September 12, 2022, the Office of Defects Investigation (ODI) opened Defect Petition (DP22-003) to evaluate the Petitioners’ request. The Petitioners have provided additional complaints within four supplemental letters dated January 31, 2023, March 21, 2023, May 23, 2023, and August 4, 2023. ODI’s evaluation included the review and analysis of the complaints and supporting information submitted by the Petitioners, as well as additional complaints submitted directly to NHTSA which referenced either the oil drain plug or a crack in the oil pan. After reviewing the available data, ODI has not identified evidence that would support opening a defect investigation into the oil drain pan as

        Recalls that include the 2020 Kia Soul

        Whether your car is included depends on its VIN. Check yours at nhtsa.gov/recalls.

        21V-259Apr 13, 2021
        Engine

        Kia Motors America (Kia) is recalling certain 2020-2021 Soul, and 2021 Seltos vehicles equipped with 2.0L Nu MPI engines. The piston oil rings may not have been properly heat-treated, which may result in engine damage.

        Risk and remedy
        Risk: A damaged engine may stall, increasing the risk of a crash. In addition, oil may leak onto hot exhaust components, increasing the risk of a fire.
        Remedy: Kia will notify owners, and dealers will inspect and, if necessary, replace the engine, free of charge. In addition, Kia will deploy Piston Ring Noise Sensing System (PNSS) software. The recall began June 11, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC209.

        Other model years