First generation (MV)
2024 Kia EV9
The most reported problem on the 2024 Kia EV9 is infotainment, with 67 complaints.
- 207owner complaints
- 7recalls
- 1involved a crash
- 10,600median miles at failure
Newest report Aug 28, 2026 · checked Oct 2, 2026
What is your EV9 doing?
Each one opens a sheet built from the owner reports of that problem on the 2024 model year.
Is the 2024 Kia EV9 reliable?
The 2024 Kia EV9 has 207 owner complaints on file with NHTSA, 1.4 times the median of 148 for 2024 SUVs on this site. Of the 3 EV9 model years since 2024, it has the most complaints. Complaint counts rise with sales as well as faults, so read what owners report below before deciding.
At a glance
- Next to other model years
- No model year next to the 2024 has enough complaints (at least 10) to compare it with.
- Top problem
- Infotainment leads with 67 of the 207 complaints (32%), ahead of dead battery at 25. Too few of the infotainment reports give a mileage to say when it starts.
- Crash, fire and injury reports
- Only 3 of the 207 complaints (1%) report a crash, a fire or an injury, well under the 6% typical of vehicles on this site. Counted separately (one report can carry more than one), 1 report mentions a crash, 2 mention a fire and 4 people were hurt.
- Recalls behind the top problems
- infotainment and dead battery all have recalls on the same system, and the same campaigns cover them: 24V-693, 24V-757 and 26V-431. A recall on the same system doesn't always cover the failure owners describe, so compare its summary with the complaints.
- When owners filed
- Filings peaked in 2024 at 117 (full calendar years only). In 2025 there were 70. So far in 2026, 20 more have come in.
When each problem shows up
Each bar covers the middle half of the mileages owners reported for that problem. A quarter saw it earlier, a quarter later. The tick is the median. Most reported: infotainment, screen or backup camera fails, 67 complaints.
middle half of reports, median tick. The heavier grey bars have 75 or more reports.
Behind you
Around your mileage
Ahead of you
How this compares
207 complaints is 1.5 times the median 2024 model on this site and 1.4 times the median 2024 SUV. Among the 2 EV9 model years here it ranks 1st for complaints. Counts follow sales volume as much as reliability, so a truck that sells 700,000 a year draws more reports than a sedan that sells 200,000.
Service bulletins for the 2024 Kia EV9
Kia filed 79 bulletins and other notices with NHTSA that list the 2024 Kia EV9. 16 of them deal with a problem owners have reported on this car. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Infotainment, screen or backup camera fails 7 bulletins · 67 complaints
COMBINATION TSB/SERVICE ACTION: CCNC – DEALER MODE, FACTORY & NETWORK RESET (SA613) This bulletin provides information to access the ‘Dealer Mode’ function on 2024MY~ models listed on page 5 equipped with a Connected Car Navigation Cockpit (ccNC) head unit, and to perform a ‘Reset Network’ and/or ‘Factory Reset’ to address customer concerns ...
This bulletin provides information to access the ‘Dealer Mode’ function and perform a ‘Reset Network’ on certain 2025MY Multiple Model vehicles listed on page 7 equipped with a Connected Car Navigation Cockpit (ccNC) head unit to address customer concerns ...
5 more on this problem
CCNC – DEALER MODE, FACTORY AND NETWORK RESET This bulletin provides information to access the ‘Dealer Mode’ function on 2024MY~ models listed on page 5 equipped with a Connected Car Navigation Cockpit (ccNC) head unit, and to perform a ‘Reset Network’ and/or ‘Factory Reset’ to address customer concerns ...
CCNC - DEALER MODE, FACTORY AND NETWORK RESET This bulletin provides information to access the ‘Dealer Mode’ function on 2024MY~ EV9 (MV) and Sorento (MQ4a) vehicles, equipped with a Connected Car Navigation Cockpit (ccNC) head unit, and perform a ‘Factory Reset’ or ‘Reset Network’ to address customer ...
OVER-THE-AIR: SOFTWARE UPDATE FOR ICCU (SA568) This Over-the-Air (OTA) software update is designed to update the Integrated Charging Control Unit (ICCU) logic of certain 2024 EV9 vehicles.
AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 3) to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc. ) concern.
OVER-THE-AIR SOFTWARE UPDATE: ICCU-VCU S/W UPGRADE FOR EWP OPERATION This Over-the-Air (OTA) software update is designed to help improve the AC (alternating current) charging performance of certain 2024 EV9 vehicles by enhancing the operation of the Electric Water Pump.
Battery dies or the car will not start 6 bulletins · 25 complaints
SERVICE ACTION: FPM OPERATION LOGIC IMPROVEMENT (SA637) This bulletin provides instructions for updating the Finger Print Module (FPM) software on all 2024–2026MY EV9 (MV1, MV1a) vehicles.
SERVICE ACTION: WPC DISCHARGE LOGIC IMPROVEMENT (SA618) This bulletin provides instructions for updating the Wireless Power Charging ‘WPC’ system software on certain 2024MY EV9 (MV1) vehicles produced from November 19, 2023, through May 5, 2024.
4 more on this problem
SERVICE ACTION: BDC-BCM LOGIC IMPROVEMENT FOR DTC C1126 (SA579) This bulletin provides information to improve the Body Domain Controller (BDC) – Body Control Module (BCM) operation logic on certain 2024MY EV9 (MV) vehicles produced from September 25, 2023 through February 21, 2024.
SERVICE ACTION: ICCU-VCU S/W UPGRADE FOR EWP OPERATION AND ICCU REPLACEMENT (SA570) This bulletin provides information to improve the Electric Water Pump (EWP) operation logic when the EV battery is being charged with a Level 1 or Level 2 (120-240 Volt) AC charger on certain 2024MY EV9 (MV) vehicles produced from September 25, 2023 through ...
SERVICE ACTION: INTEGRATED CHARGING CONTROL UNIT LOGIC IMPROVEMENT (SA568) This bulletin provides information to upgrade the software on the Integrated Charging Control Unit (ICCU) on certain 2024MY EV9 (MV) vehicles produced from September 25, 2023 through March 21, 2024 to improve the auxiliary 12-V battery charging under low ...
SERVICE ACTION: ICCU-VCU SOFTWARE UPGRADE (SA560) This bulletin provides information to improve the electric water pump (EWP) operation logic when the EV battery is being charged with a Level 1 or Level 2 (120-240 volt) AC charger on certain 2024MY EV9 (MV) vehicles produced from September 24, 2023 through ...
Windshield wipers stop working 3 bulletins · 9 complaints
PRODUCT IMPROVEMENT CAMPAIGN: PASSENGER SIDE WIPER ARM REPLACEMENT (PI2601A) This bulletin provides the service procedure to replace the passenger-side (RH) windshield wiper arm on certain 2024-2026MY EV9 (MV1, MV1a) vehicles listed in the table below.
WINDSHIELD WIPER LOGIC IMPROVEMENT (PI2502) This bulletin provides information to install enhanced windshield wiper software that provides drivers with additional warnings related to the use of the windshield wipers during winter conditions on all 2024-2025 MY and certain 2026 MY EV9 (MV1, MV1a) ...
1 more on this problem
PRODUCT IMPROVEMENT CAMPAIGN: WINDSHIELD WIPER LOGIC IMPROVEMENT (PI2502) This bulletin provides information to install enhanced windshield wiper software that provides drivers with additional warnings related to the use of the windshield wipers during winter conditions on all 2024-2025 MY and certain 2026 MY EV9 (MV1, MV1a) ...
Complaints filed by year
117 complaints came in 2024. Owners file in waves when a problem gets press or an investigation, so a spike measures attention as much as failures.
NHTSA investigations
Windshield wiper failure. Closed mar 11, 2026.
NHTSA summary
Recalls that include the 2024 Kia EV9
Whether your car is included depends on its VIN. Check yours at nhtsa.gov/recalls.
Kia America, Inc. (Kia) is recalling certain 2022-2024 EV6 and 2024 EV9 vehicles. The high voltage battery cells may contain misaligned electrodes, which can lead to a fire while parked or driving.
Risk and remedy
Remedy: Owners are advised to park outside and away from structures and limit their charge to a maximum of 80% until the recall repair is complete. Dealers will replace the high voltage battery system assembly, free of charge. Owner notification letters are expected to be mailed August 7, 2026. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC375. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning July 17, 2026.
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. The second- and third-row seat mounting bolts may be missing.
Risk and remedy
Remedy: Dealers will inspect and install mounting bolts as necessary free of charge. Owner notification letters were mailed January 24, 2025. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC329.
Kia America, Inc. (Kia) is recalling certain 2024-2025 EV9 vehicles. Due to a software error, the instrument panel screen may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Risk and remedy
Remedy: The instrument cluster software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed October 25, 2024. Owners may contact Kia Customer Service at 1-800-333-4542. Kia's number for this recall is SC326.
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. A software error may cause the remote smart parking assist feature, which allows the operator to remotely move the vehicle, to miscalculate stopping distances.
Risk and remedy
Remedy: Dealers will update the integrated electronic brake software, free of charge. Owner notification letters were mailed October 4, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC324.
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The headliner may not adequately protect passengers from impact in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 201, "Occupant Protection In Interior Impact."
Risk and remedy
Remedy: Dealers will replace the impact absorbing plates mounted on the headliner, free of charge. Owner notification letters were mailed July 30, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC317.
Kia America, Inc. (Kia) is recalling certain 2024 EV9 vehicles. The front passenger seat belt retractor cover may not be secured properly, which can cause the front passenger seat belt automatic locking retractor (ALR) and emergency locking retractor (ELR) to not operate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection" and 209, "Seat Belt Assemblies."
Risk and remedy
Remedy: Dealers will replace the front passenger seat belt assembly, free of charge. Owner notification letters were mailed June 5, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC312.
Kia America, Inc. (Kia) is recalling certain 2023 Niro EV and 2024 EV9 vehicles. The differential gear bolts in the gear drive unit may not be tightened properly, which can result in a loss of drive power or cause the differential to lock up.
Risk and remedy
Remedy: Dealers will replace the gear drive unit, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC308.
All 7 recalls on the 2024 Kia EV9, with the owner complaints on each recalled system
Guide Buying one used? How to research one car’s history before you pay
Questions
What is the most common problem on the 2024 Kia EV9?
Infotainment, with 67 of the 207 complaints.
At what mileage do 2024 Kia EV9 problems start?
Of the 19 complaints that give a mileage, a quarter came by about 5,000 miles and half by about 11,000.
How many 2024 Kia EV9 complaints involve a crash, fire or injury?
3 of them (1%). The typical vehicle on this site is at 6%.
Is there a recall for infotainment on the 2024 Kia EV9?
Yes, NHTSA lists 3 recalls on the same system: 24V-693, 24V-757 and 26V-431. Its summary says which failure it covers, and that isn't always the one owners describe.