Diagsheet

2018 Jeep Renegade · symptom sheet

Infotainment screen freezes or goes black

  • 25owner reports
  • 0involved a crash

Newest report Jan 22, 2026 · checked Sep 19, 2026

25 of the 95 reports of infotainment on the 2018 Renegade describe screen freezing.

Part of Infotainment, screen or backup camera fails (95 reports) · also: backup camera failure

Tick what matches of 25 reports

23
2
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18

What got replaced

Owners who name the part that was replaced mention the head unit or screen (25 reports) and the software (3 reports).

Recalls and investigations

One recall on the electrical system covers the 2018 model year. A recall on the same system isn't always the same failure, so read the defect text.

18V-524Aug 9, 2018
Electrical System:Wiring:Front Underhood

Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.

Risk and remedy
Risk: A vehicle stall can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.

NHTSA investigations into the electrical system on the Renegade

RQ15-004opened Jul 24, 2015
Electrical · model years 2015

Software security vulnerability. Closed jan 5, 2016, led to recall 15V-508.

NHTSA summary
On July 23, 2015, Fiat Chrysler Automobiles (FCA) launched Safety Recall 15V-461 to remedy security vulnerabilities in approximately 1.4 million model year (MY) 2013 through 2015 vehicles equipped with Uconnect head units (HU) 8.4A (RA3 radio) and 8.4AN (RA4 radio) manufactured by Harman International.On July 24, 2015, the Office of Defects Investigation (ODI) opened Recall Query, RQ 15-004, to investigate HU security vulnerabilities and remedy effectiveness in the recalled population and to determine whether similar units have been supplied for use in other FCA vehicles.In an August 11, 2015 letter, FCA submitted a second Part 573 safety recall report expanding the scope of the Uconnect RA4 model radio to include additional 7,810 MY 2015 Jeep Renegade vehicles manufactured from September 18, 2014 through June 25, 2015 (Recall 15V-508).Scope analysis indicated that Uconnect radios installed in FCA vehicles not included in recalls 15V-461 or 15V-508 (subject recalls) are not equipped with built-in cellular access or short range wireless communication features and, thus, do not contain the security vulnerabilities addressed by the subject recalls. SUBJECT VEHICLES: MY2014 through 2015 Dodge Durango, Jeep Grand Cherokee and Jeep Cherokee sport utility vehicles; MY2013 through 2015 Ram 1500, 2500, 3500 and 4500/5500 pickup trucks; MY2013 through 2015 Dodge Viper vehicles; and MY2015 Chrysler 200, 300, Jeep Renegade, Dodge Charger and Challenger vehicles.According to FCA, long and

None of these investigations covers the 2018 model year.

When it happens

Too few of these reports state a mileage to give a range.

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525
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What owners wrote

“Radio display screen stopped working. Black screen. Back-up camera rendered unusable. Upon further research, this appears to be a common and expensive issue for Jeep Renegades that should be looked into by Jeep.”

Filed Oct 16, 2024

“The screen of the radio is going black, showing lines. Cannot view what is one the screen”

Filed Aug 23, 2024

“Navigation screen not working Reboot by disconnecting battery Temporarily fixes problem Worsening screen problems”

Filed Aug 10, 2024

“Screen went completely black. Does not work. Backup camera now useless. Cannot use any of the function on the screen because it is all black.”

Filed Jul 12, 2024

Should you keep driving it?

This page can't tell you that. 0 of 25 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.

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