First generation (JT)
2020 Jeep Gladiator
The most reported problem on the 2020 Jeep Gladiator is infotainment, with 88 complaints, usually around 49,000 miles.
- 483owner complaints
- 7recalls
- 11involved a crash
- 16,000median miles at failure
Newest report Sep 9, 2026 · checked Oct 2, 2026
What is your Gladiator doing?
Each one opens a sheet built from the owner reports of that problem on the 2020 model year.
Is the 2020 Jeep Gladiator reliable?
The 2020 Jeep Gladiator has 483 owner complaints on file with NHTSA, 2.6 times the median of 188 for 2020 pickups on this site. Of the 6 Gladiator model years since 2020, it has the most complaints. Complaint counts rise with sales as well as faults, so read what owners report below before deciding.
At a glance
- Next to the 2021
- At 69 complaints for each year on the road, the 2020 runs above the 2021 (48). That's the only adjacent model year with enough complaints to set beside it.
- Top problem
- No problem dominates. The largest, infotainment, covers 88 of the 483 complaints (18%), and death wobble is next with 43 (one complaint can fall under more than one problem, so these overlap). A quarter of the 31 owners who gave a mileage for infotainment saw it by about 43,000 miles, and half by about 49,000.
- Crash, fire and injury reports
- 18 of the 483 complaints (4%) report a crash, a fire or an injury, a little under the 6% typical of vehicles on this site. Counted separately (one report can carry more than one), 11 reports mention a crash, 7 mention a fire and 6 people were hurt. The most crash reports, 6 of 11, fall under brake wear.
- Recalls behind the top problems
- Infotainment has a recall on the same system (24V-652). Death wobble and suspension have none. A recall on the same system doesn't always cover the failure owners describe, so compare its summary with the complaints.
- When owners filed
- Complaints are still climbing. 2025 brought 127, the most of any year so far. So far in 2026, 41 more have come in.
When each problem shows up
Each bar covers the middle half of the mileages owners reported for that problem. A quarter saw it earlier, a quarter later. The tick is the median. Most reported: infotainment, screen or backup camera fails, 88 complaints.
middle half of reports, median tick. The heavier grey bars have 75 or more reports.
Behind you
Around your mileage
Ahead of you
How this compares
483 complaints is 2.2 times the median 2020 model on this site and 2.6 times the median 2020 pickup. Among the 3 Gladiator model years here it ranks 1st for complaints. Counts follow sales volume as much as reliability, so a truck that sells 700,000 a year draws more reports than a sedan that sells 200,000.
Service bulletins for the 2020 Jeep Gladiator
Jeep filed 681 bulletins and other notices with NHTSA that list the 2020 Jeep Gladiator. 78 of them deal with a problem owners have reported on this car, 3 of those a warranty extension. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Infotainment, screen or backup camera fails 31 bulletins · 88 complaints
Instrument Panel Cluster (IPC) Blank XZ1 Warranty Extension Customers may experience the following: SYMPTOM: ● **A blank electronic vehicle information center (EVIC) in the IPC.
Instrument Panel Cluster (IPC) Blank XZ1 Warranty Extension Customers may experience the following: SYMPTOM: ● A blank IPC display. No information is displayed for the speedometer, fuel level, temperature gauge, odometer, outside temperature and PRNDL.
29 more on this problem
Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays the message: “Power surge on USB hub detected” Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data).
Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and B1A17-00 in The Radio Frequency Hub (RFH)
Before replacing bluetooth speaker for not charging or battery is dead, please refer to SOL #S248A000019 - Jeep Bluetooth Speaker Does Not Charge
Jeep Bluetooth Speaker Does Not Charge
Floor Console USB Inoperative Customers may comment on the following: ? Customer states the Apple Carplay/Android Auto? does not work or is intermittently working when their device is plugged into the center console bin USB port.
SOS and Assistance Call Not Working After Radio Exchange Unit Installed
Media Hub USB Connection Drops, Or Apple CarPlay and Android Auto Inoperative.
Apple CarPlay Does Not Work Or Not Connecting
Radio Over The Air JR34.41F Updating to JR34.42F Software Version ? Mobile WiFi inoperative upon start up. ? WiFi hotspot gives ?No Internet? connection message on phone when trying to connect to a device.
Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw
Plus 19 older ones not listed here.
Steering wheel shakes or the "death wobble" 1 bulletin · 43 complaints
Air Trapped in Steering Damper Warranty Extension XF1 A shimmy in the steering wheel after hitting an irregularity on the road surface (symptom is more prevalent in cold temperatures). This bulletin involves replacing the steering damper.
Suspension noise, struts or alignment 4 bulletins · 32 complaints
Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
Click Noise From Front End While Driving And Or Turning.
2 more on this problem
Noise From Front Axle Area Over Bumps
Loud Scraping or Clunking Noise From the Front Suspension This bulletin involves inspecting and possibly replacing one front coil spring.
Battery dies or the car will not start 16 bulletins · 30 complaints
Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
Battery Drain Suspected or "Identified" From USB or Media Hub
14 more on this problem
No Start, Stop Start Inoperative, Battery or Check Engine Light (CEL) Illuminated
No Start, Start Stop Inoperative, Cluster Message Service Start Stop System
No Start, ABS Module Has No Communication, Stop/Start Inoperative
No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
Check Engine Light Is On, No Start. DTC?s P00FD, P0562, P26F3
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination After Key Off
No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle, Intermittent Key Not Detected Message
No Start Intermittently, Vehicle Requires Multiple Keyless Push To Start Attempts To Start Vehicle
Plus 4 older ones not listed here.
Check engine light or misfire 16 bulletins · 28 complaints
EMISSION RECALL – NORTH AMERICA Check Engine/Malfunction Indicator Lamp 16C The instrument panel cluster on about 32,587 of the above vehicles may have an inoperable check engine/malfunction indicator lamp (CEL/MIL).
Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● **P0111-00 - Intake Air ...
14 more on this problem
Emissions Recall 16C - Check Engine/Malfunction Indicator Lamp - Dealer Notification (Revision 2)
EMISSION RECALL – NORTH AMERICA Check Engine/Malfunction Indicator Lamp Reference: 16C
Customer complaint may include a Mil On/Check Engine Lamp On and Electronic Throttle Control (ETC) Lamp On. There may also be associated driveability issues. Upon further investigation, the following fault codes may be found in the PCM:
Spark Knock/Engine Symptoms Customers may experience the following: ● Knocking or pinging noise coming from the engine upon acceleration.
Customer complaint may include a MIL-on or check engine lamp on condition.
wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
Spark Knock/Engine Symptoms This bulletin involves cleaning the piston heads and cylinder head combustion chambersto resolve a spark knock condition being caused by oil intrusion through the PCV system.
Customer complains of a MIL-on condition. Upon further inspection, there is a Diagnostic Trouble Code (DTC) P0128 Coolant Thermostat (Coolant Temperature Below Thermostat Regulating Temperature) set in the PCM.
Check Engine Light Illuminated, Stop Start Function Inoperative
Check Engine Light (CEL), No Crank, Cluster Shows Not In Park (Vehicle Still Able To Obtain Park) Due To Terminal Push Out (TPO) Of The XY230A Inline Connector
Plus 4 older ones not listed here.
Infotainment screen freezes or goes black 3 bulletins · 23 complaints
Radio Black Screen, Freezing, Reset, Cutting Out Or Inoperative Intermittently
Radio Screen Freeze, Blank Screen And Reset
1 more on this problem
CAMERA, Rear View For concerns of back up camera flicker/blank/blue/black screen or camera inop, please ensure Radio is at latest software level. After update, system requires three sleep cycles to function properly.
Power steering cuts out or goes heavy 6 bulletins · 19 complaints
Loss Of Power Steering Assist. U0131 Lost Communication With Electro Hydraulic Power Steering Control Module (EHPS).
U0131-00-LOST COMMUNICATION WITH POWER STEERING CONTROL MODULE ?A?. Service Electric Power Steering Message On Cluster.
4 more on this problem
ELECTRIC HYDRAULIC POWER STEERING PUMP Prior to replacing this component for damage at the pump electrical connection, please contact FCA redacted content. If no response in 15 minutes, proceed with repair.
U0131 Lost Communication With Power Steering Control Module A DTC Active Or Stored. EPS Light On.
U0131 Lost Communication With Power Steering Control Module A DTC Active. EPS Light On.
Improved Steering Feel This bulletin involves replacing the steering gear and updating the Electric Hydraulic Power Steering (EHPS) software, if required. The customer may describe one or more of the following:Steering wander.
Brakes grind, pulse or wear early 1 bulletin · 18 complaints
ESC Light Illuminated. DTC C1252-92 VACUUM PUMP CONTROL CIRCUIT And Or P258B ELECTRONIC VACUUM PUMP PERFORMANCE
Complaints filed by year
127 complaints came in 2025, 2.3 times the year before. Owners file in waves when a problem gets press or an investigation, so a spike measures attention as much as failures.
NHTSA investigations
Instrument panel cluster (ipc) failure. Open.
NHTSA summary
Recalls that include the 2020 Jeep Gladiator
Whether your car is included depends on its VIN. Check yours at nhtsa.gov/recalls.
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Risk and remedy
Remedy: Dealers will replace the instrument panel cluster, free of charge. Owner notification letters were mailed between October 3, 2024, and January 23, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 30B.
Chrysler (FCA US, LLC) is recalling certain 2018-2023 Jeep Wrangler, and 2020-2023 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Risk and remedy
Remedy: Dealers will replace the clutch assembly and update the software, free of charge. Owner notification letters were mailed from November 16, 2023 through July 25, 2024. Owners may contact (FCA US, LLC) customer service at 1-800-853-1403. FCA US LLC's number for this recall is 19A. This recall expands and replaces previous recall 21V-028. Vehicles previously repaired under recall 21V-028 will need to have the new remedy completed.
Chrysler (FCA US, LLC) is recalling certain 2018-2021 Jeep Wrangler and 2020-2021 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Risk and remedy
Remedy: FCA US LLC will notify owners, and dealers will add software to reduce engine torque capability when clutch assembly temperatures rise to a level that may damage the inner pressure plate, free of charge." FCA has ordered a stop sale for the affected vehicles as of February 25, 2021. Owner notification letters were mailed on March 4, 2021.
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Wrangler and Ram 2500, 2019-2020 Ram 1500 and 2020 Jeep Gladiator vehicles. In the event of a crash, a front seat belt retractor may not properly slow the occupant's forward movement after locking.
Risk and remedy
Remedy: Chrysler will notify owners, and dealers will replace the front seat belt retractors, free of charge. The recall began November 12, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W67.
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Risk and remedy
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Chrysler (FCA US LLC) is recalling certain 2018-2020 Jeep Wrangler and 2020 Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Risk and remedy
Remedy: Chrysler will notify owners, and dealers will reroute a wire harness and inspect the clutch system, and replace components as needed. The recall began April 30, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W12.
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator vehicles. The rear driveshafts may have been incorrectly assembled without grease in the monoblock joint.
Risk and remedy
Remedy: FCA US will notify owners, and dealers will replace the driveshaft, free of charge. The recall began October 10, 2019. Owners may contact FCA US customer service at 1-800-853-1403. FCA US number for this recall is V95.
All 7 recalls on the 2020 Jeep Gladiator, with the owner complaints on each recalled system
Guide NHTSA has an open investigation on this car. What the investigation stages mean
Questions
What is the most common problem on the 2020 Jeep Gladiator?
Infotainment, with 88 of the 483 complaints. Owners who gave a mileage for it put the median at about 49,000 miles.
At what mileage do 2020 Jeep Gladiator problems start?
Of the 179 complaints that give a mileage, a quarter came by about 4,000 miles and half by about 16,000.
Is the 2020 Jeep Gladiator better or worse than the 2021?
Counted per year on the road, the 2020 has more complaints than the 2021: 69 a year against 48.
How many 2020 Jeep Gladiator complaints involve a crash, fire or injury?
18 of them (4%). The typical vehicle on this site is at 6%.
Is there a recall for infotainment on the 2020 Jeep Gladiator?
Yes, NHTSA lists a recall on the same system: 24V-652. Its summary says which failure it covers, and that isn't always the one owners describe.