2020 Jeep Gladiator · symptom sheet
Infotainment, screen or backup camera fails
- 88owner reports
- 49,000median miles
- $1,000median quote
- 0involved a crash
Newest report Sep 9, 2026 · checked Oct 2, 2026
229 of the 483 complaints on this car are about the electrical system. 88 of those describe infotainment, which makes it the most reported problem on the 2020 Gladiator.
Tick what matches of 88 reports
Infotainment on other Gladiator years
No other Gladiator model year has enough reports of infotainment for a sheet of its own. See every Gladiator year.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (40 reports), the camera (5 reports) and the software (4 reports).
Recalls and investigations
2 recalls on the electrical system cover the 2020 model year. A recall on the same system isn't always the same failure, so read the defect text.
The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse.
All 7 recalls on the 2020 Jeep Gladiator, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Gladiator
Instrument panel cluster (ipc) failure. Open.
What owners paid
9 of the 88 reports quote a price. Each dot is one quote. The middle half runs $700 to $2,000.
When it happens
The middle half of failures fell between 43,000 and 74,000 miles, from the 31 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 35 service bulletins or notices for the 2020 Jeep Gladiator that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Instrument Panel Cluster (IPC) Blank XZ1 Warranty Extension Customers may experience the following: SYMPTOM: ● **A blank electronic vehicle information center (EVIC) in the IPC.
Instrument Panel Cluster (IPC) Blank XZ1 Warranty Extension Customers may experience the following: SYMPTOM: ● A blank IPC display. No information is displayed for the speedometer, fuel level, temperature gauge, odometer, outside temperature and PRNDL.
Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays the message: “Power surge on USB hub detected” Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data).
Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and B1A17-00 in The Radio Frequency Hub (RFH)
31 more on the 2020 Jeep Gladiator page.
What owners wrote
“I started my 2020 Gladiator Rubicon to drive and the instrument display dash between the speedometer and RPM gauge went black. I can no longer access mileage or other equipment gauges (e.g. temp, oil pressure, etc.). This appears related to NHTSA Campaign 24V652000 but my VIN was not included in the affected VINs reported. Vehicle has under 80K miles and no misuse.”
Filed Apr 14, 2025 · 80,000 miles
“The LCD screen on the dash indicating special messages, fuel gauge, and speed readout malfunctioned and does not operate correctly. Another recall is in place but not for my specific Jeep.”
Filed Mar 18, 2025
“The dash instrument cluster betweeen the speedometer and RPMs has went out and stopped showing any information. I canât tell when I am locked into 4 wheel drive, how much gas I have or anything. Itâs just a black screen.”
Filed Jan 18, 2025
“- Instrument panel display failure - unable to read fuel gauge, speed, and important warnings/information from the vehicle - Have not taken to dealership at this time but shows as active Recall for my make/model/year 2020 Gladiator - Only shows black screen”
Filed Jan 9, 2025
Should you keep driving it?
This page can't tell you that. 0 of 88 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Steering wheel shakes or the "death wobble" 43 reports
- Suspension noise, struts or alignment 32 reports
- Battery dies or the car will not start 30 reports
- Check engine light or misfire 28 reports