Diagsheet

2020 Jeep Gladiator · symptom sheet

Infotainment, screen or backup camera fails

  • 87owner reports
  • 49,000median miles
  • $1,000median quote
  • 0involved a crash

Newest report Aug 19, 2026 · checked Sep 9, 2026

228 of the 482 complaints on this car are about the electrical system. 87 of those describe infotainment, which makes it the most reported problem on the 2020 Gladiator.

Tick what matches of 87 reports

45
5
7
4

What got replaced

Owners who name the part that was replaced mention the head unit or screen (39 reports), the camera (5 reports) and the software (4 reports).

Recalls and investigations

2 recalls on the electrical system cover the 2020 model year. A recall on the same system isn't always the same failure, so read the defect text.

24V-652Sep 5, 2024
Electrical System: Instrument Cluster/Panel

Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."

Risk and remedy
Risk: An instrument panel that fails to display critical safety information, such as the speedometer or warning lights, can increase the risk of a crash.
Remedy: Dealers will replace the instrument panel cluster, free of charge. Owner notification letters were mailed between October 3, 2024, and January 23, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 30B.
20V-191Sep 10, 2020
Back Over Prevention: Sensing System: Camera

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Risk and remedy
Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

NHTSA investigations into the electrical system on the Gladiator

PE25-014opened Oct 23, 2025
Electrical · model years 2020

Instrument panel cluster (ipc) failure. Open.

NHTSA summary
The Office of Defects Investigations (ODI) is opening a Preliminary Evaluation on 2020 Model Year Jeep Gladiators and Wranglers involving a malfunctioning Instrument Panel Clusters (IPC) resulting in the loss of important vehicle metrics and other status information. ODI has received 89 Vehicle Owner Questionnaires (VOQs) alleging a complete or partial loss of the IPC display while driving. The subject vehicles' IPC display includes the speedometer, fuel gauge, engine temperature, turn signal indicators, warning light, and other gauges that are normally illuminated while the vehicle is in operation. Loss of the fuel gauge while driving may lead to an inability to determine the fuel level and result in a loss of motive power, and the loss of other safety-related information may impede a driver’s ability to take action to prevent a safety risk. Furthermore, an IPC that is suddenly not visible to the driver may divert the driver’s attention from the driving task, potentially causing a vehicle crash. ODI is opening this Preliminary Evaluation to evaluate the scope, severity and frequency of the alleged IPC malfunctions and to assess potential safety-related consequences. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov

What owners paid

9 of the 87 reports quote a price. Each dot is one quote. The middle half runs $700 to $2,000.

$700$1,000$2,000
$0k$2k$4k$6k$8k

When it happens

The middle half of failures fell between 43,000 and 74,000 miles, from the 31 reports that gave a mileage.

420
121
222
123
1324
5125
1526

What owners wrote

“I started my 2020 Gladiator Rubicon to drive and the instrument display dash between the speedometer and RPM gauge went black. I can no longer access mileage or other equipment gauges (e.g. temp, oil pressure, etc.). This appears related to NHTSA Campaign 24V652000 but my VIN was not included in the affected VINs reported. Vehicle has under 80K miles and no misuse.”

Filed Apr 14, 2025 · 80,000 miles

“The LCD screen on the dash indicating special messages, fuel gauge, and speed readout malfunctioned and does not operate correctly. Another recall is in place but not for my specific Jeep.”

Filed Mar 18, 2025

“The dash instrument cluster betweeen the speedometer and RPMs has went out and stopped showing any information. I can’t tell when I am locked into 4 wheel drive, how much gas I have or anything. It’s just a black screen.”

Filed Jan 18, 2025

“- Instrument panel display failure - unable to read fuel gauge, speed, and important warnings/information from the vehicle - Have not taken to dealership at this time but shows as active Recall for my make/model/year 2020 Gladiator - Only shows black screen”

Filed Jan 9, 2025

Should you keep driving it?

This page can't tell you that. 0 of 87 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.

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