2025 Hyundai Tucson · symptom sheet
Infotainment, screen or backup camera fails
- 52owner reports
- 7,500median miles
- 3involved a crash
Newest report Aug 24, 2026 · checked Oct 2, 2026
118 of the 285 complaints on this car are about the electrical system. 52 of those describe infotainment.
Tick what matches of 52 reports
Infotainment on other Tucson years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2023, 2024, 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (30 reports), the camera (13 reports) and the software (6 reports).
Recalls and investigations
2 recalls on the electrical system cover the 2025 model year. A recall on the same system isn't always the same failure, so read the defect text.
Due to a software error, the instrument panel display may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
The console extension wiring assembly may be routed improperly, allowing the transmission to be shifted out of Park without applying the brake pedal.
All 6 recalls on the 2025 Hyundai Tucson, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Tucson
Pedestrian alert sounds. Closed aug 7, 2023, led to recall 22V-063.
None of these investigations covers the 2025 model year.
When it happens
The middle half of failures fell between 5,000 and 13,000 miles, from the 9 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 6 service bulletins or notices for the 2025 Hyundai Tucson that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Some Sonata (DN8) and Tucson (NX4/NX4A/NX4M) vehicles equipped with the 2.5L Theta III GDI engine may display a warning lamp and store Diagnostic Trouble Code (DTC) P2B59F0, which relates to the Integrated Thermal Management Module (ITM) circuit due to a ...
Certain vehicles with the Connected Car Navigation Cockpit (ccNC) Lite units may exhibit connection issues with Bluetooth and wireless phone projection. The vehicle's name may also not appear when trying to connect via Bluetooth.
Certain 2025MY Tucson (NX4M) vehicles equipped with a fingerprint reader may experience a “Check User Authentication” error message on the instrument cluster display. When the message appears, it may prevent usage of the Fingerprint Module (FPM).
Certain 2025MY Tucson (NX4A) vehicles equipped with a fingerprint reader may experience a “Check User Authentication” error message on the instrument cluster display. When the message appears, it may prevent usage of the Fingerprint Module (FPM).
2 more on the 2025 Hyundai Tucson page.
What owners wrote
“Once entire display screen including entertainment display and dashboard display went black/ turned off while driving. It came back on within a few seconds. Once dashboard display (without entertainment) went black/ turned off while driving. Last a few seconds.”
Filed Nov 30, 2025
“The screen display in front of the driver showing speed, gas level, warning signals, traffic lane departure alerts goes blank and flashes on and off. Sometimes no screen at all for miles. At times all warning signals are lit up for many miles. This is an ongoing problem that has not been fixed over 3 visits soon to be 4.”
Filed Nov 17, 2025
“All warning lights illuminate and the dashboard showing the speedometer shuts off while driving as well as the heads up display. You have no idea how fast you are going or if you are have any warning lights.”
Filed Nov 7, 2025
“I was driving the vehicle at 30 MPH when the power to the instrument cluster, infotainment center and headlights went out for approximately 1-2 seconds before recovering. Engine maintained power and acceleration during this period. During blackout I was unable to view speedometer nor other instrument information.”
Filed Sep 11, 2025
Should you keep driving it?
This page can't tell you that. 3 of 52 reports involved a crash and 2 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works