Diagsheet

2019 Dodge Grand Caravan · symptom sheet

Seat belt or seat problems

  • 28owner reports
  • 65,000median miles
  • $235median quote
  • 0involved a crash

Newest report Jun 23, 2026 · checked Sep 9, 2026

28 of the 239 complaints on this car describe seat belt. Only misfire is reported more often on this car.

Tick what matches of 28 reports

3
3
2
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5

What got replaced

Few of these reports name the part that was replaced.

Recalls and investigations

One recall on the seats covers the 2019 model year. A recall on the same system isn't always the same failure, so read the defect text.

19V-759Oct 24, 2019
Seats

Chrysler (FCA US LLC) is recalling certain 2019 Dodge Grand Caravan vehicles. The welds on the outboard rear seat strikers for the second row bench and second row bucket seats may fail during a front impact crash. The front outboard seat strikers for the third row bench seats may fail in the event of a rear impact crash. In addition, the second row bench and second row bucket seats may not withstand the required loads.

Risk and remedy
Risk: If the seat strikers fail, the seat or seat belt may not adequately restrain the occupant, increasing the risk of injury.
Remedy: Chrysler will notify owners, and dealers will weld in a striker reinforcement bracket on the second and third row outboard seat strikers, free of charge. The recall began December 19, 2019. Owners may contact FCA US customer service at 1-800-853-1403. FCA's number for this recall is V91.

NHTSA investigations into the seats on the Grand Caravan

PE19-014opened Sep 9, 2019
Seats · model years 2010 to 2019

Active head rest inadvertent deployment. Closed feb 25, 2026.

NHTSA summary
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that in
EA97-005opened Apr 10, 1997
Seat Belts · model years 1991 to 1993

Safety belt anchorage failures. Closed dec 23, 1997, led to recall 97V-149.

NHTSA summary
There is no summary currently available
EA97-003opened Jan 31, 1997
Child Seat · model years 1995 to 1997

Integrated child seat belt lockup. Closed aug 19, 1998, led to recall 97I-001.

NHTSA summary
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
SQ96-016opened Sep 18, 1996
Seat Belts · model years 1995 to 1997

Integrated child seat belt lockup. Closed feb 4, 1997.

NHTSA summary
ODI CONTINUES TO RECEIVE COMPLAINTS ALLEGING LATCHING/RETRACTOR MECHANISM PROBLEMS.CHRYSLER'S ASSESSMENT OF THE PROBLEM INDICATES THAT OWNERS OF THE VEHICLES ARE NOT ADHERING TO THE CLEANING REQUIREMENTS FOR THE SEAT.THE SEAT APPEARS TO MALFUNCTION IF CRUMBS OF FOOD OR BEVERAGE RESIDUE ACCUMULATES ON THE LATCHING TONGUE IN THEWELL LOCATED BETWEEN THE CHILD'S LEGS.ODI HAS 19 COMPLAINTS OF RETRACT LOCKUP.SEVEN OF THESE COMPLAINTS REPORT CUTTING THE STRAPS TO REMOVE THE CHILD.TWO OF THE SEVEN CONSUMERS ALLEGE THE CHILD WAS CHOKING.CHRYSLER REPORTS 60 OWNER/FIELD REPORTS WHICH INDICATED 19 HARNESSES WERE CUT TO REMOVE THE CHILDREN.ADDITIONAL INFORMATION IS NEEDED TO FULLY ASSESS THE SAFETY CONSEQUENCE OF THE ALLEGED DEFECT AND TO EVALUATE THE CHRYSLER CORPORATION'S RATIONAL FOR NOT CONDUCTING A SAFETY RECALL CAMPAIGN.
PE96-008opened Jan 25, 1996
Seat Belts · model years 1991 to 1996

Safety blt latch operation. Closed jun 28, 1996.

NHTSA summary
There is no summary currently available

What owners paid

5 of the 28 reports quote a price. Each dot is one quote. The middle half runs $225 to $500.

$225$235$500
$0k$2k$4k$6k$8k

When it happens

The middle half of failures fell between 47,000 and 105,535 miles, from the 12 reports that gave a mileage.

519
220
521
122
423
524
325
326

What owners wrote

“I went to lower the 2 bucket seats to load an item on the van and the seats won’t go down to stow.”

Filed Jan 11, 2026

“The back seats still rattle .. if it was already repaired ... has apparently broken loose again”

Filed Jul 14, 2024

“I was trying to roll the 3rd row seats in my van into the storage area, when trying to get the headrest to be in a lower position (in order to stow) the headrest snapped forward quickly and hit my niece in the face. She was inside the vehicle trying to put the 3rd row seats down. Thankfully her nose is not broke, but she hurt it pretty bad. There is no warning that this could happen and I think it is a safety issue.”

Filed Dec 11, 2023

“We had just returned from the grocery store parked the car in the driveway and were proceeding to exit the car. My 17 yr old daughter was sitting in the passenger seat when we heard a loud bang and her head was jolted foward by the headrest, upon examination and a quick Google search we learned that it was a safety feature for when rear-ended which had not happened.”

Filed Jun 17, 2023

Should you keep driving it?

This page can't tell you that. 0 of 28 reports involved a crash and 9 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.

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