Second generation
2014 Cadillac SRX
The most reported problem on the 2014 Cadillac SRX is headlights, with 248 complaints, usually around 60,000 miles.
- 385owner complaints
- 2recalls
- 14involved a crash
- 60,000median miles at failure
Newest report Sep 16, 2026 · checked Oct 2, 2026
What is your SRX doing?
Each one opens a sheet built from the owner reports of that problem on the 2014 model year.
Is the 2014 Cadillac SRX reliable?
The 2014 Cadillac SRX has 385 owner complaints on file with NHTSA, close to the median of 366 for 2014 SUVs on this site. Of the 3 SRX model years since 2014, it has the 2nd most complaints. Complaint counts rise with sales as well as faults, so read what owners report below before deciding.
At a glance
- Next to other model years
- Complaints filed before 2015 aren't in the files this site reads, so the 2014 count runs short and isn't compared with the model years next to it.
- Top problem
- One problem takes up much of the file: headlights, named in 248 of the 385 complaints (64%). A quarter of the 134 owners who gave a mileage for headlights saw it by about 44,000 miles, and half by about 60,000.
- Crash, fire and injury reports
- 19 of the 385 complaints (5%) report a crash, a fire or an injury, about the 6% typical of vehicles on this site. Counted separately (one report can carry more than one), 14 reports mention a crash, 2 mention a fire and 5 people were hurt. The most crash reports, 6 of 14, fall under headlights.
- Recalls behind the top problems
- No recall on file is on the same system as headlights and infotainment. For those, the complaints are all there is.
- When owners filed
- Filings peaked in 2019 at 84 and have dropped every year since, to 10 in 2025. So far in 2026, 13 more have come in. Filings on record start in 2015.
When each problem shows up
Each bar covers the middle half of the mileages owners reported for that problem. A quarter saw it earlier, a quarter later. The tick is the median. Most reported: headlights too dim or fail, 248 complaints.
middle half of reports, median tick. The heavier grey bars have 75 or more reports.
Behind you
Around your mileage
Ahead of you
How this compares
385 complaints is 1.3 times the median 2014 model on this site and about the median for a 2014 SUV. Among the 3 SRX model years here it ranks 2nd for complaints. Counts follow sales volume as much as reliability, so a truck that sells 700,000 a year draws more reports than a sedan that sells 200,000.
Service bulletins for the 2014 Cadillac SRX
Cadillac filed 1,681 bulletins and other notices with NHTSA that list the 2014 Cadillac SRX. 105 of them deal with a problem owners have reported on this car. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Headlights too dim or fail 2 bulletins · 248 complaints
This informational bulletin provides information for dealers/technicians on Headlamp, Tail Lamp, License Lamp or Fog/Driving Lamp Damage.
This informational bulletin provides an out line on Headlamp, Tail Lamp, License Lamp or Fog/Driving Lamp Damage and what should be considered warranty replacement and not
Infotainment, screen or backup camera fails 74 bulletins · 34 complaints
This service bulletin advises the tech of updated Diagnostic procedures in Service Information (SI) to avoid misdiagnosis when addressing a customer concern of Service Rear Axle Message displayed on the Driver information Center (DIC).
This technical bulletin provides repair information to correct a customer concern of Loss of Radio Audio Shortly After an OnStar In-Vehicle Voice Message Is Heard.
72 more on this problem
This Preliminary Information communication provides information to the technician about vehicles that intermittently the Outside Air Temperature displays dashes instead of a numeric value.
This Preliminary Information communication provides information to the technician about vehicles that the Navigation radio does not have a global positioning system location but OnStar is able to accurately locate the vehicle.
This Preliminary Information communication provides information to the technician about vehicles that may have an issue when using Bluetooth voice recognition with an iPhone.
This informational bulletin provides information for the technicians on multi-media infotainment tester (MIT), does not function properly when diagnosing infotainment complaints, which may lead to mis-diagnosis.
This technical bulletin provides a procedure to clear the codes and re-evaluate the XM radio channels to correct a condition of audio muting when listening to some Sirius XM channels but if they change channels they will find others that experience normal ...
This preliminary information bulletin provides a procedure on how to check for the customer concern of a blank radio with/without audio, by checking the the wiring harness, ECU and reprograming the HMI software update, if the wiring or ECU are not the cause.
This technical bulletin provides repair information for repairing the IP to body harness connector to correct a customer concern for intermittent Malfunction Indicator Lamp (MIL) illuminated with Reduced Engine Power displayed and DTC P2138 set.
This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D-37 history in the Vehicle Communication Interface Module or telematics communication interface control module.
This Preliminary Information communication advises the technician that Diagnostic Trouble Code B127E in the Human Machine Interface with Regular Production Option Code U42 or UWG will be current when playing a DVD or Blu-Ray on the Integrated Center Stack ...
This Preliminary Information communication provides information to the technician about vehicles that may have a radio screen appears bubbled or is delaminating.
Plus 62 older ones not listed here.
Tail lights or brake lights fail 3 bulletins · 24 complaints
This service bulletin provides information for dealers/technicians on Exterior Lamp Condensation and Water Leaks and Replacement Guidelines.
This engineering information bulletin is requesting information from dealers on a customer concern of brake lights stay illuminated without brake pedal being pressed.
1 more on this problem
This Preliminary Information communication provides information to the technician about vehicles that have brake lights remain on with the vehicle off and parked and/or the vehicle battery goes dead. Technician will need to inspect for aftermarket parts.
Suspension noise, struts or alignment 10 bulletins · 19 complaints
This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer?s vehicles that exhibit vibration conditions without utilizing the support of General ...
8 more on this problem
Information Regarding the Differences Between Fluid Leakage and Seepage This bulletin is intended to help identify the differences between what is considered a fluid leak and what is considered seepage.
This informational bulletin provides information on RDM Axle Ratios for AWD Vehicles for Vibration Diagnostics When Using the Pico Scope
This informational bulletin provides information on Driveline Clunk Noise and what is acceptable and what is considered normal operations.
This informational bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
This informational bulletin provides a vibration analysis worksheet the technician can use in conjunction with the appropriate Vibration Analysis-Road testing procedure, when diagnosing vibration concerns.
This informational bulletin was created to aid the technician in diagnosing the difference between a shock or strut that has a fluid residule from a possible external source from a leaking shaft seal.
This preliminary bulletin explains a normal noise created by the electronic struts and shocks under driving conditions.
GM TAC Support of Vehicle Vibration Complaints.
Transmission shudders, slips or shifts hard 4 bulletins · 14 complaints
This service bulletin provides a procedure to replace the upper and lower valve body housings to correct customer concerns of launch shudder, 2-3 Upshift or 3-2 Downshift concerns.
This technical bulletin provides a procedure to replace the upper and lower valve body housings to correct launch shudder, 2-3 Upshift or 3-2 Downshift concerns.
2 more on this problem
This technical bulletin provides a procedure to replace the upper and lower valve body housings to correct the customer concern of launch shudder.
This Preliminary Information communication provides information to the technician of a complaint of a sag or hesitation when accelerating.
Brakes grind, pulse or wear early 4 bulletins · 10 complaints
This preliminary information discusses potential for a code C0010.5A to store in the brake controller which appears to be setting falsely or is induced by the customer.
This service bulletin provides information for tire pressure monitoring (TPM) system concerns.
2 more on this problem
This Preliminary Information communication provides information to the technician about vehicles that have a brake pedal may not raise or seem stuck down after a normal braking event. Technician will need to replace the brake pedal arm.
This Preliminary Information communication provides information to the technician about vehicles that may have a bind or shudder on turns during tight parking lot maneuvers.
Transmission jerks, lurches or bangs into gear 6 bulletins · 9 complaints
This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise.
This service bulletin provides information on Driveline Clunk Noise and what is acceptable and what is considered normal operation.
4 more on this problem
This informational bulletin provides information on Driveline Clunk Noise and what is acceptable and what is considered normal operations.
This informational bulletin provides information on Some vehicles may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise.
Information on Driveline Clunk Noise
This information was created to inform the technician that the 2-3 upshift and the 3-2 downshift clunk is caused by the releasing of the 2-4 band and application of the 3-4 clutch assembly during an upshift.
ABS light on 2 bulletins · 7 complaints
This informational bulletin provides information on installing the correct tires for vehicles with the condition of under hard acceleration at higher speeds, the traction control light will flash.
This Preliminary Information communication provides information to the technician on how to diagnose and repair vehicles that may have the Antilock Braking System, Service Traction Control System, and/or Service Stabilitrak lights are on.
Complaints filed by year
84 complaints came in 2019. Owners file in waves when a problem gets press or an investigation, so a spike measures attention as much as failures.
NHTSA investigations
Rear toe link adjuster separation. Closed dec 23, 2021, led to recall 21V-473.
NHTSA summary
Recalls that include the 2014 Cadillac SRX
Whether your car is included depends on its VIN. Check yours at nhtsa.gov/recalls.
General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link.
Risk and remedy
Remedy: Owners are advised to not drive their vehicle if they experience certain Malfunction Indicator Lamp (MIL) warnings or other issues, such as unusual steering behavior, while driving. Please see the Part 573 report for the full list of warnings. Dealers will replace the adjustable toe link with a non-adjustable one, free of charge. Interim owner notification letters were mailed August 6, 2021. Owner notification letters were mailed on October 25, 2021. Cadillac and Saab customers may direct questions to Cadillac customer service at 1-800-333-4223. GM's number for this recall is N212340980.
General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13, 2011. On the affected vehicles, the jam nut in the rear suspension toe adjuster link may not be torqued to the proper specification. A loose toe adjuster link can cause the vehicle to sway or wander at highway speeds. A loose toe adjuster link may lead to thread damage and eventual failure. Failure of the toe adjuster link will cause an abrupt change in the vehicle's alignment.
Risk and remedy
Remedy: GM will notify owners, and dealers will inspect the torque of the left and right rear toe link adjuster lock nuts, and replace the parts if there is evidence of damage or a loose link, free of charge. The The recall began November 11, 2014. Owners may contact Cadillac customer service at 1-800-458-8006 or Saab customer service at 1-800-955-9007. GM's number for this recall is 14457.
All 2 recalls on the 2014 Cadillac SRX, with the owner complaints on each recalled system
Guide One recall here carries a do-not-drive warning. What that means
Questions
What is the most common problem on the 2014 Cadillac SRX?
Headlights, with 248 of the 385 complaints. Owners who gave a mileage for it put the median at about 60,000 miles.
At what mileage do 2014 Cadillac SRX problems start?
Of the 224 complaints that give a mileage, a quarter came by about 40,000 miles and half by about 60,000.
How many 2014 Cadillac SRX complaints involve a crash, fire or injury?
19 of them (5%). The typical vehicle on this site is at 6%.
Is there a recall for headlights on the 2014 Cadillac SRX?
No recall on file for the 2014 Cadillac SRX is on the same system as headlights. Another recall may still cover your car, so check its VIN at nhtsa.gov/recalls.