2020 Audi A4 · symptom sheet
Infotainment screen freezes or goes black
- 45owner reports
- 0involved a crash
Newest report Aug 7, 2025 · checked Sep 19, 2026
45 of the 109 reports of infotainment on the 2020 A4 describe screen freezing.
Part of Infotainment, screen or backup camera fails (109 reports) · also: backup camera failure
Tick what matches of 45 reports
What got replaced
Owners who name the part that was replaced mention the head unit or screen (40 reports) and the software (20 reports).
Recalls and investigations
No recall on the electrical system covers the 2020 model year as of Sep 19, 2026.
NHTSA investigations into the electrical system on the A4
Degraded braking wet weather condition. Closed aug 11, 2000.
NHTSA summary
Ignition switch. Closed nov 30, 2000, led to recall 00V-317.
NHTSA summary
None of these investigations covers the 2020 model year.
When it happens
Too few of these reports state a mileage to give a range.
What owners wrote
“over the last 2 weeks, the entire MMI system stops working, the screen goes black, and the system reboots. It happened once when i was backing out of a parking spot and the alerts stopped working. a second time when i was pulling into a spot and the screen went black as well. this is a MAJOR safety-related flaw!”
Filed Jun 23, 2025
“The MMI system which contains the backup camera and warnings, navigation, phone and radio goes blank and reboots. Continually does this at any time. You can be backing up in a parking lot and the screen goes black. Audi has tried to fix several times and continues to happen. Numerous complaints about this on Audiworld and Reddit. Major across the board problem with the vehicle.”
Filed Jun 5, 2025
“My Audi MMI/Infotainment system restarts frequently while driving (every 10-15 minutes). This can happen at any point including while reversing. When the system restarts it shut off the backup camera, parking sensors and all other functionality on the screen. When the system restarts it disables navigation as well. This is extremely dangerous for the driver as well as a distraction.”
Filed May 15, 2025
“Infotainment systems randomly reboot, which can happen when reversing, and reverse camera goes black during the incident is a safety concern.”
Filed May 11, 2025
Should you keep driving it?
This page can't tell you that. 0 of 45 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation.