2020 Audi A4 · symptom sheet
Infotainment screen freezes or goes black
- 45owner reports
- 0involved a crash
Newest report Aug 7, 2025 · checked Oct 2, 2026
45 of the 109 reports of infotainment on the 2020 A4 describe screen freezing.
Part of Infotainment, screen or backup camera fails (109 reports) · also: backup camera failure
Tick what matches of 45 reports
Screen freezing on other A4 years
No other A4 model year has enough reports of screen freezing for a sheet of its own. See every A4 year.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (40 reports) and the software (20 reports).
Recalls and investigations
No recall on the electrical system covers the 2020 model year as of Oct 2, 2026.
NHTSA investigations into the electrical system on the A4
Degraded braking wet weather condition. Closed aug 11, 2000.
Ignition switch. Closed nov 30, 2000, led to recall 00V-317.
None of these investigations covers the 2020 model year.
When it happens
Too few of these reports state a mileage to give a range.
Is this a known problem?
The manufacturer has sent NHTSA 5 service bulletins or notices for the 2020 Audi A4 that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
This bulletin provides information when the MMI screen is blank in MIB3 with Apple CarPlay.
This bulletin provides information for when the Apple CarPlay screen is blank.
This bulletin provides instructions for when the Audi virtual cockpit display remains blank when the driver's door is opened and the driver enters the vehicle.
This bulletin advises that the MMI screen may freeze, or go blank and then restart when a special character like a symbol or emoticon is used in the name field for contact(s).
1 more on the 2020 Audi A4 page.
What owners wrote
“Many times while driving the Audi MMI system which controls all radio/navigation/controls screen will completely shut off and reboot, leaving the screen blank and functionality gone. When researching online many others have reported the same issue, with Audi unable to provide a definitive cause or a fix for the issue. This is a safety issue as it could cause distraction while driving”
Filed Aug 7, 2025
“The MMI system, which is the display in the car, keeps rebooting every few minutes. It is extremely distracting while driving. Also during parking or back up the parking assistance and backup camera would suddenly disappear because the system reboots. The rear cross traffic warning stops working during reboot as well.”
Filed Jul 26, 2025
“Multimedia Infotainment system spontaneously reboots causing loss of cameras andcollision avoidance features and requires the driver to re-enter log-in information such as PIN #'s. This is a known software fault that should likely be elevated to recall status.”
Filed Jul 26, 2025
“over the last 2 weeks, the entire MMI system stops working, the screen goes black, and the system reboots. It happened once when i was backing out of a parking spot and the alerts stopped working. a second time when i was pulling into a spot and the screen went black as well. this is a MAJOR safety-related flaw!”
Filed Jun 23, 2025
Should you keep driving it?
This page can't tell you that. 0 of 45 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Taking it to a shop? How to describe this problem so it gets found