2020 Audi A4 · symptom sheet
Infotainment, screen or backup camera fails
- 109owner reports
- $1,040median quote
- 0involved a crash
Newest report Aug 11, 2026 · checked Oct 2, 2026
123 of the 127 complaints on this car are about the electrical system. 109 of those describe infotainment, which makes it the most reported problem on the 2020 A4.
Narrower sheets: Backup camera goes black or freezes (59 reports) · Infotainment screen freezes or goes black (45 reports)
Tick what matches of 109 reports
Infotainment on other A4 years
No other A4 model year has enough reports of infotainment for a sheet of its own. See every A4 year.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the camera (77 reports), the head unit or screen (61 reports), the software (33 reports) and the module (8 reports).
Recalls and investigations
No recall on the electrical system covers the 2020 model year as of Oct 2, 2026.
NHTSA investigations into the electrical system on the A4
Degraded braking wet weather condition. Closed aug 11, 2000.
Ignition switch. Closed nov 30, 2000, led to recall 00V-317.
None of these investigations covers the 2020 model year.
What owners paid
10 of the 109 reports quote a price. Each dot is one quote. The middle half runs $370 to $4,000.
When it happens
Too few of these reports state a mileage to give a range.
Is this a known problem?
The manufacturer has sent NHTSA 37 service bulletins or notices for the 2020 Audi A4 that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
This bulletin provides informaito when Apple CarPlay/Android Auto does not react to touch inputs.
This bulleitn provides information whent here are complaints about route guidance with Navigation.
Some customers have reported unexpected reboots of the infotainment system.
This bulletin provides information when a customer reports that poor voice quality via bluetooth with iOS 18.0.x - 18.4.x.
33 more on the 2020 Audi A4 page.
What owners wrote
“The MMI (the infotainment system on the dash) randomly turns off and resets every few minutes. This is a widespread issue based on a quick Google search.”
Filed May 20, 2025
“My Audi MMI/Infotainment system restarts frequently while driving (every 10-15 minutes). This can happen at any point including while reversing. When the system restarts it shut off the backup camera, parking sensors and all other functionality on the screen. When the system restarts it disables navigation as well. This is extremely dangerous for the driver as well as a distraction.”
Filed May 15, 2025
“The vehicle multimedia interface (MMI) has randomly rebooted itself on every trip for the past three months. This condition has occurred while reversing the vehicle, leaving the rear camera view blank.”
Filed May 15, 2025
“Infotainment systems randomly reboot, which can happen when reversing, and reverse camera goes black during the incident is a safety concern.”
Filed May 11, 2025
Should you keep driving it?
This page can't tell you that. 0 of 109 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Taking it to a shop? How to describe this problem so it gets found