Fifth generation
2020 Audi A4
The most reported problem on the 2020 Audi A4 is infotainment, with 109 complaints.
- 127owner complaints
- 3recalls
- 1involved a crash
Newest report Aug 12, 2026 · checked Oct 2, 2026
What is your A4 doing?
Each one opens a sheet built from the owner reports of that problem on the 2020 model year.
Is the 2020 Audi A4 reliable?
The 2020 Audi A4 has 127 owner complaints on file with NHTSA, below the median of 201 for 2020 sedans on this site. Of the 9 A4 model years since 2014, it has the most complaints. Complaint counts rise with sales as well as faults, so read what owners report below before deciding.
At a glance
- Next to the 2019 and 2021
- The 2020 stands out from the model years on either side. It draws 18 complaints for each year on the road, while the 2019 draws 1 and the 2021 2.
- Top problem
- One problem takes up much of the file: infotainment, named in 109 of the 127 complaints (86%). Too few of the infotainment reports give a mileage to say when it starts.
- Crash, fire and injury reports
- Only 1 of the 127 complaints (1%) report a crash, a fire or an injury, well under the 6% typical of vehicles on this site.
- Recalls behind the top problems
- No recall on file is on the same system as infotainment. For those, the complaints are all there is.
- When owners filed
- Filings jumped in 2025, with 119 complaints, 59.5 times the next busiest year. So far in 2026, 5 more have come in.
When each problem shows up
Each bar covers the middle half of the mileages owners reported for that problem. A quarter saw it earlier, a quarter later. The tick is the median. Most reported: infotainment, screen or backup camera fails, 109 complaints.
middle half of reports, median tick. The heavier grey bars have 75 or more reports.
Behind you
Around your mileage
Ahead of you
How this compares
127 complaints is 1.7 times fewer than the median 2020 model on this site and 1.6 times fewer than the median 2020 sedan. Among the 1 A4 model years here it ranks 1st for complaints. Counts follow sales volume as much as reliability, so a truck that sells 700,000 a year draws more reports than a sedan that sells 200,000.
Service bulletins for the 2020 Audi A4
Audi filed 1,061 bulletins and other notices with NHTSA that list the 2020 Audi A4. 37 of them deal with a problem owners have reported on this car. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Infotainment, screen or backup camera fails 32 bulletins · 109 complaints
This bulletin provides informaito when Apple CarPlay/Android Auto does not react to touch inputs.
This bulleitn provides information whent here are complaints about route guidance with Navigation.
30 more on this problem
Some customers have reported unexpected reboots of the infotainment system.
This bulletin provides information when a customer reports that poor voice quality via bluetooth with iOS 18.0.x - 18.4.x.
Apple CarPlay: general troubleshooting for connection complaints.
This bulletin provides information to check in the event that a customer complains about Apple CarPlay/Android Auto.
This bulletin provides information when there are various messages displayed; DTCs B200FF1 and/or B200FF2 stored in the camera control module.
This bulletin provides information when there are Garage opener/SXM/Online Radio or other malfunctions B129B11, B129C22, B123B13, B123C13, U044700 or B200000.
This bulletin provides general troubleshooting for connection complaints related to Apple CarPlay.
This bulletin provides information pertaining to MMI Navigation database concerns.
This bulletin provides information for when there is a malfunction with the garage door opener, Sirius XM, Online radio, or other malfunctions; DTC B129B11, B129C22, B123C13, U044700, or B200000.
This bulletin provides information for when the customer has concerns about the navigation route guidance.
Plus 20 older ones not listed here.
Infotainment screen freezes or goes black 5 bulletins · 45 complaints
This bulletin provides information when the MMI screen is blank in MIB3 with Apple CarPlay.
This bulletin provides information for when the Apple CarPlay screen is blank.
3 more on this problem
This bulletin provides instructions for when the Audi virtual cockpit display remains blank when the driver's door is opened and the driver enters the vehicle.
This bulletin advises that the MMI screen may freeze, or go blank and then restart when a special character like a symbol or emoticon is used in the name field for contact(s).
This bulletin describes an error which may arise due to a bug in the software of a customer's phone, which causes the Apple CarPlay screen to appear blank, and for audio drop-outs.
Complaints filed by year
119 complaints came in 2025. Owners file in waves when a problem gets press or an investigation, so a spike measures attention as much as failures.
Recalls that include the 2020 Audi A4
Whether your car is included depends on its VIN. Check yours at nhtsa.gov/recalls.
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2021 Audi A5 Sportback, RS5 Coupe, RS5 Sportback, S5 Sportback, 2020-2021 A4 Allroad, A4 Sedan, A5 Cabriolet, A5 Coupe, A6 Allroad, A6 Sedan, A7, A8, Q5, S4 Sedan, S5 Coupe, S5 Cabriolet, S6 Sedan, S7, S8, SQ5, 2021 Q5 Sportback, Q7, Q8, RS6 Avant, RS7, RSQ8, SQ5 Sportback, SQ7, and SQ8 vehicles. The rear axle alignment may not have been inspected after the repairs for Recall 21V-295 (42L1) were performed.
Risk and remedy
Remedy: Dealers will inspect the rear axle, adjust the alignment as necessary, and replace any prematurely or unevenly worn tires, free of charge. Owner notification letters were mailed March 3, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L5.
Volkswagen Group of America, Inc. (Audi) is recalling certain 2017-2020 A4 Allroad, A4 Sedan, 2018-2019 RS5 Coupe, 2019 RS5 Sportback, 2018-2020 A5 Cabriolet, A5 Coupe, A5 Sportback, S4 Sedan, S5 Cabriolet, S5 Coupe, and Audi S5 Sportback vehicles. The cable connecting the seat heater to the Passenger Occupant Detection System (PODS) may have a contact fault, causing the software to misdiagnose a malfunction and disable the passenger air bag.
Risk and remedy
Remedy: Dealers will replace the connecting cable and either the heating mat or entire seat cover, free of charge. Owner notification letters were mailed January 7, 2022. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 74E3. This recall is an expansion of Recall 19V-547 (74D9). Vehicles previously repaired under 19V-547 will need to return for the new remedy.
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Q7, Q8, Q5 Sportback, SQ5 Sportback, RS6 Avant, RS7, RS Q8, 2020-2021 Audi S6 sedan, Q5, A8, S8, A7, A6 Allroad, A5 Cabriolet, A4 sedan, A4 Allroad, SQ5, S7, A6 sedan, S5 coupe, S4 sedan, S5 Cabriolet, A5 coupe, 2019-2021 RS5 coupe, A5 Sportback, S5 Sportback, RS5 Sportback vehicles. The lock nut on the trailing arm of the rear axle may break due to stress corrosion.
Risk and remedy
Remedy: Dealers will replace the lock nuts and, if necessary, the associated bolts, free of charge. Owner notification letters were mailed June 4, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 42L1.
All 3 recalls on the 2020 Audi A4, with the owner complaints on each recalled system
Guide Buying one used? How to research one car’s history before you pay
Questions
What is the most common problem on the 2020 Audi A4?
Infotainment, with 109 of the 127 complaints.
Is the 2020 Audi A4 better or worse than the 2019 and 2021?
Counted per year on the road, the 2020 has more complaints than both the 2019 and the 2021: 18 a year against 1 and 2.
How many 2020 Audi A4 complaints involve a crash, fire or injury?
1 of them (1%). The typical vehicle on this site is at 6%.
Is there a recall for infotainment on the 2020 Audi A4?
No recall on file for the 2020 Audi A4 is on the same system as infotainment. Another recall may still cover your car, so check its VIN at nhtsa.gov/recalls.