2024 Volkswagen Atlas · symptom sheet
Infotainment, screen or backup camera fails
- 40owner reports
- 1involved a crash
Newest report Aug 21, 2026 · checked Sep 9, 2026
74 of the 167 complaints on this car are about the electrical system. 40 of those describe infotainment, which makes it the most reported problem on the 2024 Atlas.
Tick what matches of 40 reports
What got replaced
Owners who name the part that was replaced mention the head unit or screen (26 reports), the camera (16 reports) and the software (12 reports).
Recalls and investigations
3 recalls on the electrical system cover the 2024 model year. A recall on the same system isn't always the same failure, so read the defect text.
Volkswagen Group of America, Inc. (Volkswagen) is recalling 2024-2026 Atlas Cross Sport and Atlas vehicles. The vehicles may experience a low-voltage electrical event that affects display screen functions. As a result, the rearview camera image may fail to display as intended.
Risk and remedy
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed August 4, 2026. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91TV. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 28, 2026.
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024-2025 Atlas Cross Sport and Atlas vehicles. A software error may cause the rearview camera image to become distorted when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk and remedy
Remedy: Dealers will update the camera control unit software, free of charge. Owner notification letters were mailed June 5, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91SB.
Volkswagen Group of America, Inc. (VW) is recalling certain 2022-2024 Golf R, Golf GTI, 2024 Atlas, and 2024 Atlas Cross Sport vehicles. The rearview camera image may be delayed or deactivated after shifting into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk and remedy
Remedy: Dealers will update the infotainment system software, free of charge. Owner notification letters were mailed July 15, 2024, and July 16, 2024. Owners may contact VW customer service at 1-800-893-5298. VW's number for this recall is 91US.
When it happens
Too few of these reports state a mileage to give a range.
What owners wrote
“The infotainment center is not working- the screen is black. I am unable to see any of my cameras, change my air/heat- it is currently set to cold and it is freezing when I drive my car, I canât use my map or hands free calling. This is very unsafe and none of the safety features are working.”
Filed Oct 17, 2025
“I was driving on the freeway in the right lane and the lane assist forced my steering wheel to turn right causing me to collide into a concrete guard rail. Previous to that my car had been having electrical malfunctioning issues with the screen and radio.”
Filed Oct 5, 2025
“Radio shut off while passing a gas station which becomes a hassle while traveling and can be dangerous”
Filed Jun 1, 2025
“Automatic Braking engaged with no other traffic in area, also dash display flashes as if electrical problem exists. Info screen also turns to distorted pixels also indicating electrical issues. VW dealer rep acknowledges there is an issue with the info screen and was expected to be fixed by January 2025(did not happen). I do not feel the vehicle is safe with the electronic braking issue.”
Filed May 28, 2025
Should you keep driving it?
This page can't tell you that. 1 of 40 reports involved a crash and 1 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation.
Other problems on this car
- Brakes grind, pulse or wear early 35 reports