2016 Tesla Model X · symptom sheet
Windshield cracks or distorts
- 25owner reports
- 31,000median miles
- 1involved a crash
Newest report Jan 31, 2025 · checked Sep 9, 2026
89 of the 446 complaints on this car are about the windshield and wipers. 25 of those describe windshield.
Tick what matches of 25 reports
What got replaced
Owners who name the part that was replaced mention the windshield (25 reports).
Recalls and investigations
2 recalls on the windshield and wipers cover the 2016 model year. A recall on the same system isn't always the same failure, so read the defect text.
Tesla, Inc. (Tesla) is recalling certain 2016 Model X vehicles. The front and center roof cosmetic trim pieces may be adhered to the vehicle without primer. As a result, one or both pieces of trim may separate from the vehicle.
Risk and remedy
Remedy: Tesla service will test the roof trim adhesion and reattach the trim pieces as necessary, free of charge. Owner notification letters were mailed October 14, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-12-008. Vehicles previously repaired under recall 20V-710 will need to have the new inspection and remedy completed.
Tesla, Inc. (Tesla) is recalling certain 2016 Model X vehicles. The front and spine cosmetic roof trim may have been adhered to the vehicle without first using primer. As a result, one or both pieces of trim may separate from the vehicle while moving.
Risk and remedy
Remedy: Tesla will notify owners, and dealers will test the roof trim adhesion, and, as necessary, apply primer, free of charge. The recall began January 15, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-20-12-005. This recall has been superseded by Recall 24V615 (SB-24-12-008).
When it happens
The middle half of failures fell between 8,000 and 55,850 miles, from the 15 reports that gave a mileage.
What owners wrote
“Was heading home from SoCal. Started charging the car at Kettleman... Opened the falcon doors to let the kids out and CRUNCH!!! 3 glass panels started cracking. All 3 panels are cracked and broken just by opening the doors. [XXX]. Nothing was on top blocking anything... no twigs, no debris... nothing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)”
Filed Apr 29, 2024
“While I was driving , the center glass panel between the two falcon door flew off . There is a recall that was issued for this exact issue and Tesla said they inspected and no further action was taken. I am grateful that no person or person were injured as I was driving 65-70 mph on a highway . Tesla is refusing to pay for the repair and associated damages to the passenger rear roof window that occurred .”
Filed Feb 21, 2024
Should you keep driving it?
This page can't tell you that. 1 of 25 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation.
Other problems on this car
- Suspension noise, struts or alignment 150 reports
- Infotainment, screen or backup camera fails 100 reports