2017 Tesla Model S · symptom sheet
Infotainment screen freezes or goes black
- 50owner reports
- 35,000median miles
- 0involved a crash
Newest report Apr 3, 2026 · checked Oct 2, 2026
50 of the 109 reports of infotainment on the 2017 Model S describe screen freezing.
Part of Infotainment, screen or backup camera fails (109 reports) · also: backup camera failure
Tick what matches of 50 reports
Screen freezing on other Model S years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2018, 2021, 2022, 2023.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (49 reports) and the software (12 reports).
Recalls and investigations
4 recalls on the electrical system cover the 2017 model year. A recall on the same system isn't always the same failure, so read the defect text.
An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights.
In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
All 9 recalls on the 2017 Tesla Model S, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Model S
Fsd collisions in reduced roadway visibility conditions. Open.
Traffic safety violations while full self driving ("fsd") is engaged. Open.
Compliance with standing general order 2021-01 reporting requirements. Open.
Actually smart summon sessions resulting in low-speed impacts.. Closed apr 3, 2026.
Fsd collisions in reduced roadway visibility conditions. Closed mar 18, 2026.
Recall 23v838 remedy effectiveness. Open.
Defect petition interlock request. Closed mar 18, 2026.
Pedestrian alert sounds. Closed aug 7, 2023, led to recall 22V-063.
Autopilot system driver controls. Closed apr 25, 2024, led to recall 23V-085.
Tesla passenger play. Closed may 26, 2023.
Autopilot & first responder scenes. Closed jun 8, 2022.
Loss of rearview camera. Closed may 2, 2024, led to recall 21V-035.
Loss of rearview camera. Closed nov 22, 2020.
Sudden unintended acceleration. Closed jan 8, 2021.
Battery management software updates. Closed sep 28, 2021.
Fire - propulsion battery - road debris. Closed mar 26, 2014.
When it happens
The middle half of failures fell between 27,000 and 49,000 miles, from the 39 reports that gave a mileage.
What owners wrote
“The main screen will go blank, turn off and not reboot up. The rear camera will not turn on, or turn off during backing up. Car will not boot up for several minutes.”
Filed Oct 5, 2021
“Compter screen goes black. I loose all functions . Its the same issue that is noted in the CR recall summary. However, they want to charge me 2000 to fix the firmware problems. Furthermore, the car has an extended warranty that apparently they won't honor.”
Filed Jul 30, 2021
Should you keep driving it?
This page can't tell you that. 0 of 50 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Suspension noise, struts or alignment 107 reports
- Brakes on its own (automatic emergency braking) 34 reports
- A/C blows warm or the compressor fails 25 reports
- Brakes grind, pulse or wear early 25 reports