First generation (US; Fiat Ducato third, generation platform)
2021 Ram ProMaster
The most reported problem on the 2021 Ram ProMaster is infotainment, with 24 complaints, usually around 37,000 miles.
- 111owner complaints
- 8recalls
- 1involved a crash
- 24,500median miles at failure
Newest report Sep 29, 2026 · checked Oct 2, 2026
Problem sheets
No single problem on the 2021 Ram ProMaster has enough owner reports for a sheet of its own yet. The counts below still cover every complaint on file.
Is the 2021 Ram ProMaster reliable?
Of the 11 ProMaster model years since 2014, it has the most complaints. Complaint counts rise with sales as well as faults, so read what owners report below before deciding.
At a glance
- Next to the 2020 and 2022
- At 18 complaints for each year on the road, the 2021 runs 3.1 times the 2020 (6) and above the 2022 (13).
- Top problem
- Infotainment leads with 24 of the 111 complaints (22%), ahead of wheels at 9. A quarter of the 12 owners who gave a mileage for infotainment saw it by about 15,000 miles, and half by about 37,000.
- Crash, fire and injury reports
- 4 of the 111 complaints (4%) report a crash, a fire or an injury, a little under the 6% typical of vehicles on this site. Counted separately (one report can carry more than one), 1 report mentions a crash and 3 mention a fire.
- Recalls behind the top problems
- 8 recalls are on file, but no problem here has enough reports to set against them.
- When owners filed
- Filings peaked in 2022 at 19 (full calendar years only). In 2025 there were 17. So far in 2026, 34 more have come in.
When each problem shows up
Each bar covers the middle half of the mileages owners reported for that problem. A quarter saw it earlier, a quarter later. The tick is the median. Most reported: infotainment, screen or backup camera fails, 24 complaints.
middle half of reports, median tick. The heavier grey bars have 75 or more reports.
Behind you
Around your mileage
Ahead of you
How this compares
111 complaints is 1.7 times fewer than the median 2021 model on this site. Among the 1 ProMaster model years here it ranks 1st for complaints. Counts follow sales volume as much as reliability, so a truck that sells 700,000 a year draws more reports than a sedan that sells 200,000.
Service bulletins for the 2021 Ram ProMaster
Ram filed 195 bulletins and other notices with NHTSA that list the 2021 Ram ProMaster. 5 of them deal with a problem owners have reported on this car. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Infotainment, screen or backup camera fails 4 bulletins · 24 complaints
Apple CarPlay Does Not Complete The First Initial Wireless Connection.
Navigation (NAV) Reboot When MOTA Fails The customer may describe one of more of the following: ? Radio navigation continues to reboot after a Map Update (MOTA). ? Navigation regularly cuts out and back on again.
2 more on this problem
Dash Lights Flicker, Wipers And Door Locks Cycle On/Off While Driving, Cluster EVIC And Radio Inoperative
USB PORT Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used.
Seat belt or seat problems 1 bulletin · 7 complaints
Remote Start Does Not Function, No Response
Complaints filed by year
34 complaints came in 2026, 2.0 times the year before. Owners file in waves when a problem gets press or an investigation, so a spike measures attention as much as failures.
Recalls that include the 2021 Ram ProMaster
Whether your car is included depends on its VIN. Check yours at nhtsa.gov/recalls.
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk and remedy
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.
Risk and remedy
Remedy: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.
Risk and remedy
Remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."
Risk and remedy
Remedy: Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 53B.
Chrysler (FCA US, LLC) is recalling certain 2021 Ram Promaster vehicles. An insecure ground connection may cause the electronic stability control (ESC) to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Risk and remedy
Remedy: Dealers will tighten the ground nut assembly, free of charge. All affected vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 43B.
Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2021-2022 Ram ProMaster vehicles. The wiring harness may have a poor connection, which can cause the left taillight and left turn signal to become inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk and remedy
Remedy: Dealers will inspect and replace the harness, as necessary free of charge. Owner notification letters were mailed February 20, 2025. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 21B.
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.
Risk and remedy
Remedy: Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44A.
Chrysler (FCA US, LLC) is recalling certain 2021 Ram ProMaster City and Ram ProMaster vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk and remedy
Remedy: Dealers will inspect and replace the seat belt retractors as necessary, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853- 1403. FCA US LLC's number for this recall is Y61.
All 8 recalls on the 2021 Ram ProMaster, with the owner complaints on each recalled system
Guide Buying one used? How to research one car’s history before you pay
Questions
What is the most common problem on the 2021 Ram ProMaster?
Infotainment, with 24 of the 111 complaints. Owners who gave a mileage for it put the median at about 37,000 miles.
At what mileage do 2021 Ram ProMaster problems start?
Of the 29 complaints that give a mileage, a quarter came by about 11,000 miles and half by about 24,000.
Is the 2021 Ram ProMaster better or worse than the 2020 and 2022?
Counted per year on the road, the 2021 has more complaints than both the 2020 and the 2022: 18 a year against 6 and 13.
How many 2021 Ram ProMaster complaints involve a crash, fire or injury?
4 of them (4%). The typical vehicle on this site is at 6%.
Is there a recall for infotainment on the 2021 Ram ProMaster?
Yes, NHTSA lists a recall on the same system: 24V-197. Its summary says which failure it covers, and that isn't always the one owners describe.