2019 Honda Passport · symptom sheet
Infotainment, screen or backup camera fails
- 55owner reports
- 5,000median miles
- 0involved a crash
Newest report Sep 27, 2026 · checked Oct 2, 2026
136 of the 278 complaints on this car are about the electrical system. 55 of those describe infotainment. Only stalling is reported more often on this car.
Tick what matches of 55 reports
Infotainment on other Passport years
No other Passport model year has enough reports of infotainment for a sheet of its own. See every Passport year.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (32 reports), the camera (26 reports) and the software (4 reports).
Recalls and investigations
3 recalls on the electrical system cover the 2019 model year. A recall on the same system isn't always the same failure, so read the defect text.
Due to a faulty Media Oriented Systems Transport (MOST) communication coaxial cable connector, the rearview camera image may not appear on the display.
Incorrect instrument panel control module software can cause the instrument panel to not display critical information, such as engine oil pressure, speedometer, and gear selector position until the next ignition cycle.
Incorrect central network software programming may cause several errors to occur that can delay or prevent the rearview camera image from displaying.
All 10 recalls on the 2019 Honda Passport, with the owner complaints on each recalled system
When it happens
The middle half of failures fell between 1,500 and 10,000 miles, from the 34 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 11 service bulletins or notices for the 2019 Honda Passport that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Audio sound will stop and No Audio Connection message appears in the audio display. NOTE: This is not related to MOST Ring break conditions." "Service Bulletin - Audio sound will stop and No Audio Connection message appears in the audio display.
Audio sound will stop and No Audio Connection message appears in the audio display. NOTE: This is not related to MOST Ring break conditions.
American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2021 Passports with a customer complaint of the rear view camera inop.
There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.
7 more on the 2019 Honda Passport page.
What owners wrote
“Even after recall repairs the vehicle continues to randomly display error messages with vehicle systems while driving. It has been cleared several times and battery changed but continues to return. This model has serious issues with the electrical components.”
Filed Mar 14, 2026
“Radio/Screen/Back-up camera do not turn on or turn off randomly and unexpectedly when driving. Usually receive a crackling sound and a MOST off network message before black screen. Upon initial start up of vehicle, a driver sets car to reverse relying and expecting a functional view of rear camera on screen. This issue makes backing up safety features unreliable.”
Filed Feb 20, 2026
“On multiple occasions Lost connection on screen display and scre goes black preventing me from using back up camera.”
Filed Jul 23, 2025
“Backup camera became distorted with colors, replaced at dealership today under extended warranty with a deductible.”
Filed Dec 2, 2024
Should you keep driving it?
This page can't tell you that. 0 of 55 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works