2014 Dodge Durango · symptom sheet
Infotainment, screen or backup camera fails
- 27owner reports
- 74,428median miles
- 0involved a crash
Newest report Jun 20, 2025 · checked Oct 2, 2026
198 of the 754 complaints on this car are about the electrical system. 27 of those describe infotainment.
Tick what matches of 27 reports
Infotainment on other Durango years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2015, 2016, 2017, 2019, 2021, 2026.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (16 reports), the camera (5 reports) and the software (3 reports).
Recalls and investigations
6 recalls on the electrical system cover the 2014 model year. A recall on the same system isn't always the same failure, so read the defect text.
These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging.
In the affected vehicles, the alternator may suddenly fail.
The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
In the affected vehicles, the alternator may suddenly fail.
In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
All 11 recalls on the 2014 Dodge Durango, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Durango
Software security vulnerability. Closed jan 5, 2016, led to recall 15V-508.
Post 14v-391 headliner fires. Closed jul 6, 2016, led to recall 15V-879.
Totally integrated power module failure. Closed jul 24, 2015.
Headliner fires. Closed aug 12, 2014, led to recall 14V-391.
Headliner fires. Closed jan 14, 2014.
Fleet vehicle recall completion audit. Closed dec 28, 2015.
Instrument panel fires. Closed mar 15, 2007, led to recall 07V-092.
Vehicle under-seat fire. Closed sep 22, 2006.
Instrument panel fires. Closed aug 28, 2006.
Fire under the driver's seat. Closed jun 19, 2006, led to recall 06V-339.
When it happens
The middle half of failures fell between 45,000 and 93,000 miles, from the 19 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 25 service bulletins or notices for the 2014 Dodge Durango that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and B1A17-00 in The Radio Frequency Hub (RFH)
RADIO [RES] New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF".
RG3 RG4 RJ3 RJ4 Radio EnhancementsThis bulletin involves inspecting and updating the radio software, if required.?Navigation Failed? message is displayed (2014 MY WK and KL with RG4).
This bulletin involves inspecting and updating the radio software, if required. A customer may experience one or more of the following conditions. Navigation Failed? message is displayed. Navigation is inoperative or inaccurate.
21 more on the 2014 Dodge Durango page.
What owners wrote
“Rackin pinion, does not through engine light when issues arise, jerking, Lumbar in drivers set stop working, 120v outlet came out, water in back lumanis lamps, radio and all dash components do things on its own.”
Filed Sep 1, 2023
“Rackin pinion, Lumbar drivers seat stopped working, 120v outlet came out, jerking at pulling off, all dash components do things when ever. Electrical issues within radio and dash.”
Filed Sep 1, 2023
Should you keep driving it?
This page can't tell you that. 0 of 27 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Seat belt or seat problems 215 reports
- Tail lights or brake lights fail 159 reports
- Airbag warning light or recall 72 reports