Diagsheet

First generation

2018 Chrysler Pacifica Plug-in Hybrid

The most reported problem on the 2018 Chrysler Pacifica Plug-in Hybrid is hybrid system, with 118 complaints, usually around 19,000 miles.

  • 223owner complaints
  • 2recalls
  • 3involved a crash
  • 11,000median miles at failure

Newest report May 22, 2026 · checked Oct 2, 2026

miles

2018 Chrysler Pacifica Plug-in Hybrid
Photo: HJUdall, Wikimedia Commons, CC0

What is your Pacifica Plug-in Hybrid doing?

Each one opens a sheet built from the owner reports of that problem on the 2018 model year.

Is the 2018 Chrysler Pacifica Plug-in Hybrid reliable?

The 2018 Chrysler Pacifica Plug-in Hybrid has 223 owner complaints on file with NHTSA, less than half the median of 573 for 2018 minivans on this site. Of the 8 Pacifica Plug-in Hybrid model years since 2017, it has the most complaints. Complaint counts rise with sales as well as faults, so read what owners report below before deciding.

At a glance

Next to the 2017 and 2019
The 2018 stands out from the model years on either side. It draws 25 complaints for each year on the road, while the 2017 draws 8 and the 2019 6.
Top problem
One problem takes up much of the file: hybrid system, named in 118 of the 223 complaints (53%). A quarter of the 35 owners who gave a mileage for hybrid system saw it by about 5,000 miles, and half by about 19,000.
Crash, fire and injury reports
15 of the 223 complaints (7%) report a crash, a fire or an injury, about the 6% typical of vehicles on this site. Counted separately (one report can carry more than one), 3 reports mention a crash, 12 mention a fire and 4 people were hurt.
Recalls behind the top problems
Hybrid system and dead battery each have a recall on the same system (24V-536; 18V-524). Stalling has none. A recall on the same system doesn't always cover the failure owners describe, so compare its summary with the complaints.
When owners filed
Filings peaked in 2022 at 62 and have dropped every year since, to 4 in 2025. So far in 2026, 1 more has come in.

When each problem shows up

Each bar covers the middle half of the mileages owners reported for that problem. A quarter saw it earlier, a quarter later. The tick is the median. Most reported: hybrid or ev system warning, loss of power, 118 complaints.

0k25k50k75k100k125k150kyou
Every complaint with a mileage94 of 223
94 complaints state a mileage. The most, 47, fall between 0 and 10,000 miles.
Battery dies or the car will not start34 reports2 crashes2 firesrecall
Check engine light or misfire27 reports1 crash2 fires
Engine stalls or loses power while driving46 reports1 crash3 fires
Infotainment, screen or backup camera fails22 reports1 crash1 firerecall
Hybrid or EV system warning, loss of power118 reports1 crash3 firesrecall

middle half of reports, median tick. The heavier grey bars have 75 or more reports.

Behind you

    Around your mileage

      Ahead of you

        How this compares

        2018 Chrysler Pacifica Plug-in Hybrid223
        Median 2018 model here (86 vehicles)276
        Median 2018 minivan here (4)573

        223 complaints is 1.2 times fewer than the median 2018 model on this site and 2.6 times fewer than the median 2018 minivan. Among the 2 Pacifica Plug-in Hybrid model years here it ranks 1st for complaints. Counts follow sales volume as much as reliability, so a truck that sells 700,000 a year draws more reports than a sedan that sells 200,000.

        Service bulletins for the 2018 Chrysler Pacifica Plug-in Hybrid

        Chrysler filed 165 bulletins and other notices with NHTSA that list the 2018 Chrysler Pacifica Plug-in Hybrid. 28 of them deal with a problem owners have reported on this car. Newest first.

        Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.

        Hybrid or EV system warning, loss of power 6 bulletins · 118 complaints

        • Service bulletin08-271-26Jul 10, 2026

          Battery Pack Control Module (BPCM) Update Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ● U0412-00 - Invalid Data Received From Battery Energy ...

        • Service bulletin08-107-26 REV. BMay 27, 2026

          Flash: Hybrid Control Processor (HCP) / Auxiliary Hybrid Control Processor (AHCP) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ...

        4 more on this problem
        • Service bulletin08-107-26Mar 10, 2026

          Flash: Auxiliary Hybrid Control Processor (AHCP) / Customers **must** experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle **must** SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● **P0E15-00 - ...

        • Service bulletin08-299-25 REV. ADec 31, 2025

          High Voltage Battery Pack Replacement XT1 Warranty Extension Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0EDD-00 - Hybrid/EV Battery ...

        • Service bulletin08-130-21Aug 5, 2021

          Flash: Battery Pack Control Module (BPCM) Diagnostic and System Updates This bulletin involves updating the BPCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination.

        • Service bulletin08-010-21Jan 16, 2021

          Flash: Hybrid Control Processor (HCP) and Auxiliary Hybrid Control Processor (AHCP) Updates This bulletin involves reprogramming the HCP and AHCP or also known as Power Inverter Module (PIM) with the latest available software.

        Battery dies or the car will not start 1 bulletin · 34 complaints

        • Service bulletinS1408000384 REV.JMar 4, 2026

          Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

        Check engine light or misfire 7 bulletins · 27 complaints

        • Service bulletin18-044-26Mar 21, 2026

          Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● **P0111-00 - Intake Air ...

        • Service bulletin21-014-26Feb 5, 2026

          Internal Transmission Wiring Connector Short And **Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0A3F-00 - Drive Motor A ...

        5 more on this problem
        • Service bulletinS2509000004Apr 2, 2025

          Misfire DTCs, Rough Idle, Valvetrain Noise

        • Service bulletin9100498Feb 10, 2025

          3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise. These conditions may be related to worn intake camshaft high lift lobe(s), and intake rocker arm(s) high lift slider. High mileage failure (10,000-60,000 miles). 1.

        • Service bulletin21-042-24Jun 12, 2024

          Internal Transmission Wiring Connector Short and Motor A Bearing Failure Warranty Extension XE1 **Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes ...

        • Service bulletin1804823Apr 15, 2023

          wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK

        • Service bulletin1802123Feb 22, 2023

          Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination.

        Infotainment, screen or backup camera fails 9 bulletins · 22 complaints

        • Service bulletinS2623000041 REV.AJun 19, 2026

          Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. Rev A

        • Service bulletinS2623000041Jun 5, 2026

          Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed.

        7 more on this problem
        • Service bulletin08-208-26 REV. AMay 13, 2026

          Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays the message: “Power surge on USB hub detected” Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data).

        • Service bulletinS2608000010Mar 5, 2026

          Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and B1A17-00 in The Radio Frequency Hub (RFH)

        • Service bulletinS258A000013Apr 17, 2025

          AM Radio Static, With No Active or Stored Radio Antenna Diagnostic Trouble Codes (DTC).

        • Service bulletinS2223000036 REV.ANov 22, 2024

          Reverse View Camera Inoperative After Recent Repair

        • Service bulletin9003637Aug 19, 2020

          USB PORT Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used.

        • Service bulletinS2008000010Jul 3, 2020

          Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns

        • Service bulletin9003220Aug 7, 2019

          RADIO [RES] New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF".

        Brakes grind, pulse or wear early 1 bulletin · 7 complaints

        • Service bulletin9003293Nov 8, 2017

          A/C Pressure Transducer A/C inoperative and diagnosis leads to pressure transducer. Call Steve Rice at cell (248) 867-0061 before replacing the pressure transducer. If no response in 15 minutes, please proceed with repair.

        Suspension noise, struts or alignment 2 bulletins · 6 complaints

        • Service bulletinS2602000002Mar 19, 2026

          Creaking/Groaning Noise Coming from The Front End

        • Service bulletin9004022Dec 11, 2019

          Air Suspension Components Star Parts Catalog has been updated to show individual service parts for the compressor assembly. This will allow service technicians to repair the root cause without over repairing the system.

        Car won't start 2 bulletins · 5 complaints

        • Service bulletinS2208000073RevAOct 11, 2022

          No Start After a Flash or Powertrain Control Module (PCM), Body Control Module (BCM) Replacement

        • Service bulletinS2108000163Jul 9, 2021

          No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration

        Complaints filed by year

        Complaints by the year NHTSA received them: 2017: 1, 2018: 41, 2019: 31, 2020: 10, 2021: 13, 2022: 62, 2023: 31, 2024: 29, 2025: 4, 2026: 11'1741'1831'1910'2013'2162'2231'2329'244'251'26

        62 complaints came in 2022, 4.8 times the year before. Owners file in waves when a problem gets press or an investigation, so a spike measures attention as much as failures.

        NHTSA investigations

        PE24-028opened Oct 3, 2024
        Equipment · model years 2018

        Electrical arcing and thermal events, potentially leading to fires, while utilizing enel x way usa, llc's juicebox residential charger.. Closed jun 5, 2025.

        NHTSA summary
        On October 3, 2024, the Office of Defects Investigations (ODI) opened PE24028 to investigate alleged failures of Enel X Way's JuiceBox Level 2 residential EV chargers. The allegations were described as thermal incidents and electrical malfunctions, which could trip the circuit breakers in Juicebox owners’ homes and disrupt electric vehicle charge cycles. On October 2, 2024, Enel X Way posted on its website that Enel X Way North America would cease operations in the United States and Canada on October 11, 2024. The closure would potentially impact the charging app and supporting software. ODI sent Enel X Way an Information Request (IR) letter on October 21, 2024. Enel X Way provided an incomplete response to the IR on December 9, 2024. Enel X Way later provided a complete response to the IR on January 24, 2025. ODI reviewed Enel X Way’s IR submissions to determine whether further action is required. Based on ODI’s analysis, there was no clear trend in the cause of the failures described in customer complaints and warranty reports. Additionally, there have been no recent reports alleging safety issues. The available information does not warrant further action at this time. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency will continue to monitor for any safety trends and reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in this C
        RQ24-004opened Feb 27, 2024
        Electrical · model years 2017 to 2023

        Loss of motive power due to an internal wiring connector short.. Open.

        NHTSA summary
        On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV). On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (NHTSA Recall 23V-010) involving 2017-2023 Model Years (MY) Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016, through January 9, 2023. The recall states that the loss of motive power condition in these vehicles is caused by an internal transmission wiring connector that may short circuit, resulting in an unexpected engine shutdown. An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash. In discussions with FCA on Recall 23V-010, ODI confirmed the recall was related to investigation PE22-008. The remedy for 23V-010 is to update the Power Inverter module (PIM) and/or Instrument Panel Cluster (IPC) software to provide drivers a message stating “Stop Safely - Vehicle Will Shut Off Soon” followed by a chime and MIL, PRNDL blinking (on cluster and shifter knob), low SOC (State of Charge) warning and reduced power mode. The recall remedy does not replace the defective hardware that was described in Recall 23V-010, and the wiring connector short still exists on these vehicles. To date, ODI has received 132 reports for the population of vehicles subj
        RQ24-001opened Jan 16, 2024
        Electrical · model years 2017 to 2018

        Ignition-off high voltage battery fire (remedy effectiveness of recall 22v-077). Open, led to recall 26V-362.

        NHTSA summary
        On February 11, 2022, Fiat Chrysler Automobiles (FCA) issued a safety recall (NHTSA Recall 22V-077) on all 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016 through August 7, 2018. The recall addresses ignition “OFF’ fires that originate at the high voltage (HV) battery pack assembly. An ignition ‘OFF’ vehicle fire can result in an increased risk of occupant injury, injury to persons outside the vehicle, and property damage, with little to no warning. At the time of the recall filing the root cause of the vehicle fires was unknown and under investigation by FCA and suppliers. A software remedy designed to improve thermal event detectability by monitoring battery diagnostics is currently being installed on subject vehicles as an interim remedy. As of November 23, 2023, the root cause of the battery failure is unknown. From December 2022 through December 2023, NHTSA has received four consumer complaints (VOQs) alleging vehicle thermal events involving recalled 2017 and 2018 Chrysler Pacifica PHEVs. Additional information collected from complainants confirmed a thermal event originating near or at the HV battery pack after the Recall 22V077 remedy had been applied to the vehicle. Follow up meetings with FCA and suppliers in November and December 2023 to discuss the ongoing root cause investigation and post-recall remedy incidents indicated a recent increase in HV battery thermal events. Furthermore, a review of NHTSA complaint da
        PE22-008opened Jul 22, 2022
        Transmission and drivetrain · model years 2018 to 2022

        Transmission fault leading to loss of motive power. Closed mar 27, 2024, led to recall 23V-010.

        NHTSA summary
        On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. In a January 17, 2023 letter to NHTSA, Fiat Chrysler Automobiles (FCA) submitted recall notice 23V-010 involving a transmission motor wiring defect in 67,118 model year (MY) 2017-2023 Chrysler Pacifica plug-in hybrid electric vehicles (PHEVs) manufactured from August 12, 2016 through January 9, 2023. FCA determined that an internal transmission connector short could result in an unexpected engine shutdown under certain conditions. Follow up correspondence with FCA confirmed this defect results in an electric motor position trouble code that was the basis for opening PE22008, therefore NHTSA is closing this investigation. The 23V-010 recall remedy is a software update to address the hardware failure associated with PE22008. When a hardware failure is detected, the vehicle limits motive power while instructing the driver to pull over to a safe location. NHTSA is concerned that drivers will pull over to an unsafe location when the warning message associated with the recall remedy displays on the dashboard. Due to the nature of the recall remedy and related reports, NHTSA has opened Recall Query RQ24004 to assess the recall remedy. The reports and failure report summary values included with this closing action are related to allegations of Recall 23V-010 remedy inadequacy.

        Recalls that include the 2018 Chrysler Pacifica Plug-in Hybrid

        Whether your car is included depends on its VIN. Check yours at nhtsa.gov/recalls.

        24V-536Jul 18, 2024
        Hybrid Propulsion System

        Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under NHTSA recall number 22V-077. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.

        Risk and remedy
        Risk: A vehicle fire increases the risk of injury.
        Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. Owner notification letters were mailed December 12, 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 73B. Vehicles previously repaired under recall 22V-077 will need to have the new remedy completed.
        18V-524Aug 9, 2018
        Electrical System:Wiring:Front Underhood

        Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.

        Risk and remedy
        Risk: A vehicle stall can increase the risk of a crash.
        Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.

        All 2 recalls on the 2018 Chrysler Pacifica Plug-in Hybrid, with the owner complaints on each recalled system

        Guide NHTSA has an open investigation on this car. What the investigation stages mean

        Questions

        What is the most common problem on the 2018 Chrysler Pacifica Plug-in Hybrid?

        Hybrid system, with 118 of the 223 complaints. Owners who gave a mileage for it put the median at about 19,000 miles.

        At what mileage do 2018 Chrysler Pacifica Plug-in Hybrid problems start?

        Of the 94 complaints that give a mileage, a quarter came by about 4,000 miles and half by about 11,000.

        Is the 2018 Chrysler Pacifica Plug-in Hybrid better or worse than the 2017 and 2019?

        Counted per year on the road, the 2018 has more complaints than both the 2017 and the 2019: 25 a year against 8 and 6.

        How many 2018 Chrysler Pacifica Plug-in Hybrid complaints involve a crash, fire or injury?

        15 of them (7%). The typical vehicle on this site is at 6%.

        Is there a recall for hybrid system on the 2018 Chrysler Pacifica Plug-in Hybrid?

        Yes, NHTSA lists a recall on the same system: 24V-536. Its summary says which failure it covers, and that isn't always the one owners describe.

        Other model years

        20182232022116