2018 Chrysler 300 · symptom sheet
Infotainment, screen or backup camera fails
- 91owner reports
- 60,000median miles
- $1,015median quote
- 1involved a crash
Newest report Aug 27, 2026 · checked Oct 2, 2026
116 of the 153 complaints on this car are about the electrical system. 91 of those describe infotainment, which makes it the most reported problem on the 2018 300.
Tick what matches of 91 reports
Infotainment on other 300 years
No other 300 model year has enough reports of infotainment for a sheet of its own. See every 300 year.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (87 reports) and the camera (20 reports).
Recalls and investigations
2 recalls on the electrical system cover the 2018 model year. A recall on the same system isn't always the same failure, so read the defect text.
The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging.
All 4 recalls on the 2018 Chrysler 300, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the 300
Software security vulnerability. Closed jan 5, 2016, led to recall 15V-508.
None of these investigations covers the 2018 model year.
What owners paid
6 of the 91 reports quote a price. Each dot is one quote. The middle half runs $810 to $1,015.
When it happens
The middle half of failures fell between 35,000 and 85,000 miles, from the 13 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 16 service bulletins or notices for the 2018 Chrysler 300 that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and B1A17-00 in The Radio Frequency Hub (RFH)
SOS and Assistance Call Not Working After Radio Exchange Unit Installed
Apple CarPlay Does Not Work Or Not Connecting
Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw
12 more on the 2018 Chrysler 300 page.
What owners wrote
“The audio system screen has become delaminated. This causes buttons to be selected at random by the unit. Climate control constantly changes. When in the phone mode, it will hang up current call and call other contacts listed on the attached phone. The radio switches stations and audio functions at random. Cannot use the GPS unit because it will change to previously used addresses.”
Filed Dec 29, 2022
“The screen is bubbling or delaminating on the radio/head unit. It will randomly select or unselect any item on the screen. Sometimes when using the backup camera it is very hard to see. Sometimes it does not disengage from the backup screen, you will have to shut car off and restart when that occurs. This has been going on for about 1 year.”
Filed Dec 24, 2022
“Screen is delaminated. Will make random calls and do random functions. very distracting while driving.”
Filed Dec 1, 2022
“the touchscreen radio is malfunctioning cant keep your eyes on the road due to radio turning stations, randomly calls numbers on your phone and rotates turning the heat and air conditioner on non stop! Chrysler admits its an issue but because its a 2018/22,000 miles, they won't fix it without charging over $1000 Symptoms 1st appeared in Spring 2022”
Filed Oct 18, 2022 · 22,000 miles
Should you keep driving it?
This page can't tell you that. 1 of 91 reports involved a crash and 1 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- A/C blows warm or the compressor fails 49 reports