2018 Chrysler 300 · symptom sheet

Infotainment, screen or backup camera fails

91owner reports
60,000median miles
$1,015median quote
1involved a crash

Newest report Aug 27, 2026 · checked Sep 9, 2026

116 of the 153 complaints on this car are about the electrical system. 91 of those describe infotainment, which makes it the most reported problem on the 2018 300.

Tick what matches of 91 reports

screen goes black or freezes

backup camera shows nothing

the radio or volume acts on its own

a software update did not fix it

What got replaced

Owners who name the part that was replaced mention the head unit or screen (87 reports) and the camera (20 reports).

Recalls and investigations

2 recalls on the electrical system cover the 2018 model year. A recall on the same system isn't always the same failure, so read the defect text.

18V-524Aug 9, 2018

Electrical System:Wiring:Front Underhood

Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.

Risk and remedy

Risk: A vehicle stall can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.

18V-332May 17, 2018

Electrical System:Wiring

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

Risk and remedy

Risk: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

NHTSA investigations into the electrical system on the 300

RQ15-004opened Jul 24, 2015

Electrical · model years 2015

Software security vulnerability. Closed jan 5, 2016, led to recall 15V-508.

NHTSA summary

On July 23, 2015, Fiat Chrysler Automobiles (FCA) launched Safety Recall 15V-461 to remedy security vulnerabilities in approximately 1.4 million model year (MY) 2013 through 2015 vehicles equipped with Uconnect head units (HU) 8.4A (RA3 radio) and 8.4AN (RA4 radio) manufactured by Harman International.On July 24, 2015, the Office of Defects Investigation (ODI) opened Recall Query, RQ 15-004, to investigate HU security vulnerabilities and remedy effectiveness in the recalled population and to determine whether similar units have been supplied for use in other FCA vehicles.In an August 11, 2015 letter, FCA submitted a second Part 573 safety recall report expanding the scope of the Uconnect RA4 model radio to include additional 7,810 MY 2015 Jeep Renegade vehicles manufactured from September 18, 2014 through June 25, 2015 (Recall 15V-508).Scope analysis indicated that Uconnect radios installed in FCA vehicles not included in recalls 15V-461 or 15V-508 (subject recalls) are not equipped with built-in cellular access or short range wireless communication features and, thus, do not contain the security vulnerabilities addressed by the subject recalls. SUBJECT VEHICLES: MY2014 through 2015 Dodge Durango, Jeep Grand Cherokee and Jeep Cherokee sport utility vehicles; MY2013 through 2015 Ram 1500, 2500, 3500 and 4500/5500 pickup trucks; MY2013 through 2015 Dodge Viper vehicles; and MY2015 Chrysler 200, 300, Jeep Renegade, Dodge Charger and Challenger vehicles.According to FCA, long and

None of these investigations covers the 2018 model year.

What owners paid

6 of the 91 reports quote a price. Each dot is one quote. The middle half runs $810 to $1,015.

$810$1,015$1,015

$0k$2k$4k$6k$8k

When it happens

The middle half of failures fell between 35,000 and 85,000 miles, from the 13 reports that gave a mileage.

118

119

220

1021

3222

2723

1024

425

426

What owners wrote

“The audio system screen has become delaminated. This causes buttons to be selected at random by the unit. Climate control constantly changes. When in the phone mode, it will hang up current call and call other contacts listed on the attached phone. The radio switches stations and audio functions at random. Cannot use the GPS unit because it will change to previously used addresses.”
Filed Dec 29, 2022

“The screen is bubbling or delaminating on the radio/head unit. It will randomly select or unselect any item on the screen. Sometimes when using the backup camera it is very hard to see. Sometimes it does not disengage from the backup screen, you will have to shut car off and restart when that occurs. This has been going on for about 1 year.”
Filed Dec 24, 2022

“Screen is delaminated. Will make random calls and do random functions. very distracting while driving.”
Filed Dec 1, 2022

“the touchscreen radio is malfunctioning cant keep your eyes on the road due to radio turning stations, randomly calls numbers on your phone and rotates turning the heat and air conditioner on non stop! Chrysler admits its an issue but because its a 2018/22,000 miles, they won't fix it without charging over $1000 Symptoms 1st appeared in Spring 2022”
Filed Oct 18, 2022 · 22,000 miles

Should you keep driving it?

This page can't tell you that. 1 of 91 reports involved a crash and 1 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.