T1XX (Heavy Duty)
2020 Chevrolet Silverado 2500
The most reported problem on the 2020 Chevrolet Silverado 2500 is brake wear, with 19 complaints, usually around 25,000 miles.
- 108owner complaints
- 10recalls
- 2involved a crash
- 48,428median miles at failure
Newest report Sep 21, 2026 · checked Oct 2, 2026
Problem sheets
No single problem on the 2020 Chevrolet Silverado 2500 has enough owner reports for a sheet of its own yet. The counts below still cover every complaint on file.
Is the 2020 Chevrolet Silverado 2500 reliable?
The 2020 Chevrolet Silverado 2500 has 108 owner complaints on file with NHTSA, below the median of 188 for 2020 pickups on this site. Of the 12 Silverado 2500 model years since 2014, it has the 4th most complaints. Complaint counts rise with sales as well as faults, so read what owners report below before deciding.
At a glance
- Next to the 2019 and 2021
- At 15 complaints for each year on the road, the 2020 runs above the 2019 (9) and close to the 2021 (14).
- Top problem
- No problem dominates. The largest, brake wear, covers 19 of the 108 complaints (18%), and wheels is next with 11 (one complaint can fall under more than one problem, so these overlap). A quarter of the 10 owners who gave a mileage for brake wear saw it by about 5,000 miles, and half by about 25,000.
- Crash, fire and injury reports
- 6 of the 108 complaints (6%) report a crash, a fire or an injury, about the 6% typical of vehicles on this site. Counted separately (one report can carry more than one), 2 reports mention a crash, 3 mention a fire and 2 people were hurt.
- Recalls behind the top problems
- 10 recalls are on file, but no problem here has enough reports to set against them.
- When owners filed
- Complaints are still climbing. 2025 brought 22, the most of any year so far. So far in 2026, 23 more have come in.
When each problem shows up
Each bar covers the middle half of the mileages owners reported for that problem. A quarter saw it earlier, a quarter later. The tick is the median. Most reported: brakes grind, pulse or wear early, 19 complaints.
middle half of reports, median tick. The heavier grey bars have 75 or more reports.
Behind you
Around your mileage
Ahead of you
How this compares
108 complaints is 2.0 times fewer than the median 2020 model on this site and 1.7 times fewer than the median 2020 pickup. Among the 4 Silverado 2500 model years here it ranks 4th for complaints. Counts follow sales volume as much as reliability, so a truck that sells 700,000 a year draws more reports than a sedan that sells 200,000.
Service bulletins for the 2020 Chevrolet Silverado 2500
Chevrolet filed 1,397 bulletins and other notices with NHTSA that list the 2020 Chevrolet Silverado 2500. 88 of them deal with a problem owners have reported on this car. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Brakes grind, pulse or wear early 7 bulletins · 19 complaints
This informational bulletin provides an optional repair using a different set of brakes that may correct the customers concern of Early Brake Wear in Harsh Environments.
This Preliminary information communicates an issue with clearing DTC: C15DD and how to rest the average release time to clear DTC.
5 more on this problem
This Preliminary Information communication provides information to the technician about fluid leaking from the brake caliper piston area found during a service of the vehicle.
This technical bulletin provides information and a solution to a condition of Brake Pedal Moves or Self Applies at Full Turns.
This service bulletin provides information for tire pressure monitoring (TPM) system concerns.
This engineering information (EI) is requesting information from technicians to perform the check list provided and contact the engineer listed in regards to the ABS or the traction control message illuminated in the Drivers Information Center (DIC).
This Preliminary information communication provides information to the dealer about vehicles with the ABS light or Service Stability Message displayed with C050A or C0504 DTC's set.
Wheel bearing, tires or wheels 9 bulletins · 11 complaints
This service bulletin advises the technician of a different tire/rim option that can be used to correct a customer concern of poor ride quality at highway speeds.
This service bulletin provides a procedure on how to clean and resurface aluminum wheel bead seats for vehicles that have the condition of Tire Slowly Goes Flat, Tire Air Loss, Low Tire Pressure Warning Light Illuminated, Aluminum Wheel Bead Seat Corrosion.
7 more on this problem
This service bulletin provides information on Chemical Staining, Pitting, Corrosion and/or Spotted Appearance of Chromed Aluminum Wheels.
This Preliminary Information communication provides information to the technician about vehicles with tire sidewall irregularities. This is a visual condition that will not affect durability, reliability or performance of the tires.
This service bulletin provides information for dealers/technicians on Vibration Shortly After Tires are Mounted/Preventing Vibration from Wheel Slip (Tire Sliding on Wheel).
This informational bulletin advises the tech of a different tire/rim option that can be used to correct the customers concern.
This service bulletin provides information for dealers/technicians on Tire/Wheel Characteristics (Vibration, Balance, Shake, Flat Spotting) of GM Original Equipment Tires.
Service Update (Revised Service Procedure). Certain trucks may have lug nuts that are not tightened to specification. This condition may cause the wheel assembly to separate from the vehicle.
Service Update. Certain trucks may have lug nuts that are not tightened to specification. This condition may cause the wheel assembly to separate from the vehicle. Dealers will remove and reinstall all four wheels, torquing all lug nuts to spec.
Infotainment, screen or backup camera fails 23 bulletins · 8 complaints
This Preliminary information communicates a Radio software update resolution for OnStar LED Red And Wifi Hotspot Inoperative After Remote Vehicle Start concern.
This technical bulletin provides repair information to correct a customer concern of U170 Radio Software Update.
21 more on this problem
This service bulletin provides a repair procedure to correct customer concerns of Service Emissions System Displayed on DIC, MIL Illuminated with DTC P249C and/or P20E8 Set.
This service bulletin provides repair information to correct a customer concern of Rear View Camera Issues - DTCs B395A, B395B, B395C, B101E, B101D.
This Preliminary information communicates information to the technician that if they receive a vehicle with this concern and verifying the rear view camera is zoomed in, General Motors is aware of this and have created a repair.
This Preliminary Information communication provides information to the technician how to repair vehicles that Instrument Panel Cluster, Radio, and Heater-Vent-Air Conditioning display blanks out, Bluetooth phone or Pandora connection dropped, the radio ...
This service bulletin provides radio software version 135120 (IOR) update procedures to correct customer concerns of software related issues.
This service bulletin provides repair information on Radio Software Version U168 Update to correct customer concerns of radio software issues.
This service bulletin provides repair information to correct a customer concern of Rear View Camera Coaxial Related Issues - DTCs B395A, B395B, B395C, B101E, B101D.
This Preliminary information communicates a concern on some 2020 Silverado and Sierra trucks where the radio display will go blank when trying to open the trailering app. Dealers are to reprogram the radio to correct this concern.
This Preliminary Information communication provides information to the technician that if they receive a vehicle with this concern with their vehicles trailer hitch backup camera guideline not centered, General Motors is aware of this and are working on ...
This service bulletin provides repair information to correct a customer concern of Radio System Settings Lost or Returning to Default Values.
Plus 11 older ones not listed here.
Transmission shudders, slips or shifts hard 21 bulletins · 7 complaints
Certain vehicles listed above, may have a condition where the transmission control valve has worn, resulting in a gradual loss of pressure within the valve.
This service bulletin helps diagnose/reduce possible CCND issues on Transfer Cases - Service 4WD on DIC, Intermittent Failures, Noise Concerns, Driveline/Steering Vibration/Shudder, Intermittent DTCs/MIL Illuminated, Engagement/Disengagement/Ratcheting ...
19 more on this problem
This service bulletin provides repair information to correct customer concerns of Wheel Lock Up, ABS Event, Loud Bang and a Flashing “D” on Driver Information Center (DIC) when Lightly or Moderately Accelerating Forcing an 8-7 or 8-6 Downshift.
This service bulletin provides repair information to correct customer concerns of Rear Wheel Lock Up, ABS Event, Loud Bang and a Flashing “D” on Driver Information Center (DIC) when Lightly or Moderately Accelerating Forcing an 8-7 or 8-6 Downshift.
This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise.
This service bulletin provides a Diagnostic Tip for Noise, Vibration, and/or Harshness Issues/Clunk Noise Heard During Coast Down Event after the transfer case was removed from the transmission and reinstalled during a recent repair.
This service bulletin provides information on Driveline Clunk Noise and what is acceptable and what is considered normal operation.
This service bulletin provides a diagnostic procedure to aid in correcting a customer concern of a Howling, Whining/Whirring Noise, Shudder/Vibration and/or Grinding Noise While in 4HI, 4HI Auto and/or During Parking Lot Maneuvers in Auto Mode.
This Technical bulletin provides a repair to correct a condition of Shudder/Surging While Driving.
This technical bulletin provides repair information to correct a customer concern of Service Engine Soon Lamp being illuminated.
This Preliminary Information communication provides information to the technician about vehicles that may have a delayed engagement into drive, shudder at a launch, or the transmission is slipping when shifting into 1st, 2nd, 3rd or 4th gears.
This informational bulletin explains how the trans slip or flare can be a normal condition.
Plus 9 older ones not listed here.
Check engine light or misfire 18 bulletins · 7 complaints
This technical bulletin provides repair information to correct a customer concern of Evaporative DTCs P0442, P0446, P0455 or P0449, Caused by Dust Intrusion into the Evaporative Canister.
This technical bulletin provides repair information to correct a customer concern of Malfunction Indicator Lamp Illuminated, Stall, or No Start with DTC P2534, U3023, P0700, P129D, P10DB (w/ L5P Diesel), P103B, P17E0.
16 more on this problem
This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce ...
This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to ...
This Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
This service bulletin provides diagnostic tips/steps on testing for possible EVAP leaks in the system to correct a customer concern of an MIL Illuminated with DTCs P0442 and/or P0455 Set.
This bulletin provides additional information on how to graph a cylinder misfire and a possible diagnostic cause.
This technical bulletin provides repair information to correct a customer concern of Service Engine Soon Lamp being illuminated with DTCs P2002, P2463, P2459, P144E, P0421, P0422, P0106 P20EE, P129F, P16F3, P20FF, P226D, P249D, P249E, P11CC and / or P11D5.
This Preliminary information communicates the possibility of dtc p06DD due to low or no oil pressure immediately following engine oil and filter change due to oil filter and main oil gallery being drained or empty.
This service bulletin informs the technician to inspect for a possible electrical concern at the ECM X2 electrical connector to correct a customer concern of Malfunction Indicator Lamp (MIL) Illuminated - DTC P0333 Set.
This Preliminary information communicates A Vehicle may have a concern of service engine light, misfire and engine noise with possible of DTC P0300 P0106 P0506, Possible valve spring concern
This technical bulletin provides repair information to correct a customer concern of DTC?s P05AE or P059F Set Current or History.
Plus 6 older ones not listed here.
Water leaks into the cabin 5 bulletins · 7 complaints
This technical bulletin provides repair information to correct a customer concern of water found in rear interior of cab due to water leak at rear sliding window.
This Preliminary Information communication advises the technician the steps on diagnosing the concern. Customer's sunroof operation intermittent, bind, noise, auto-reverse, and/or water leaks.
3 more on this problem
This service bulletin provides diagnostic tips/steps on testing for possible EVAP leaks in the system to correct a customer concern of an MIL Illuminated with DTCs P0442 and/or P0455 Set.
This engineering informational bulletin is requesting information from technicians to perform the check list provided and contact the engineer listed in regards to the rear sliding window leaking water.
This technical bulletin provides repair information to correct a customer concern of Hard Tri-Fold tonneau water leaks at the front corners of the pickup box.
Engine stalls or loses power while driving 5 bulletins · 5 complaints
This service bulletin provides service information for customer concerns of an in-tank fuel pump whining noise, engine hard to start and/or stalls and Malfunction Indicator Lamp (MIL) is illuminated that may be caused by gelling of fuel in cold temperatures.
This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on.
3 more on this problem
This technical bulletin provides repair information to correct a customer concern of seeing the trailer running lights shut off due to excessive load on the running lamp circuit.
This technical bulletin provides a procedure to correct the condition of Information on Vehicles Engine Shuts Off After 30 or 60 Minutes of Idling.
This service bulletin provides information to correct a customer concern of an in-tank fuel pump whining noise, engine hard to start and/or stalls and Malfunction Indicator Lamp (MIL) is illuminated.
Complaints filed by year
23 complaints came in 2026. Owners file in waves when a problem gets press or an investigation, so a spike measures attention as much as failures.
NHTSA investigations
Air bag malfunction. Closed aug 24, 2023.
NHTSA summary
Recalls that include the 2020 Chevrolet Silverado 2500
Whether your car is included depends on its VIN. Check yours at nhtsa.gov/recalls.
General Motors, LLC is recalling certain 2020 Chevrolet Silverado 2500, 3500, GMC Sierra 2500, 3500, and 2020-2022 Chevrolet Silverado 1500 and GMC Sierra 1500 vehicles that may have been repaired incorrectly under recall 24V797. The transmission control valve may fail and cause the rear wheels to lock up.
Risk and remedy
Remedy: Dealers will inspect the vehicles and update the transmission control software, free of charge. Owner notification letters were mailed March 6, 2026. Owners may contact GMC customer service at 1-800-462-8782 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N252516560. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on February 12, 2026.
General Motors, LLC (GM) is recalling certain 2020-2022 Chevrolet Silverado 1500, 2500, 3500, GMC Sierra 1500, 2500, 3500, 2021 Cadillac Escalade, Escalade ESV, Chevrolet Tahoe, Suburban, GMC Yukon, and Yukon XL vehicles equipped with diesel engines. The transmission control valve may fail and cause the rear wheels to lock-up.
Risk and remedy
Remedy: Dealers will install new transmission control module software, free of charge. GM will provide a special coverage program to cover the repair of transmissions that are identified by the remedy software as containing a defective control valve. Owner notification letters were mailed December 12, 2024. Owners may contact GM customer service at 1-888-988-7267, Cadillac customer service at 1-800-458-8006, GMC customer service at GMC 1-800-462-8782 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N242454440.
General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while the vehicle is in park.
Risk and remedy
Remedy: Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232426400.
General Motors, LLC. (GM) is recalling certain 2020-2021 Chevrolet Silverado 2500 and GMC Sierra 2500 vehicles equipped with a 17" spare tire (RPO ZHQ or ZXT) and either the 20" accessory road tire (RPO REM) or the 18" accessory road tire (RPO Q2V). Operating the spare tire with other 20" or 18" tires can prevent the Anti-Lock Braking System (ABS) from engaging.
Risk and remedy
Remedy: Dealers will provide the appropriate spare tire and apply a new spare tire information label, free of charge. Owner notification letters were mailed on October 18, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; GMC customer service at 1-800-462-8782. GM's number for this recall is N212329780.
General Motors, LLC (GM) is recalling certain 2019-2021 Chevrolet Silverado 1500 and GMC Sierra 1500, 2021 Chevrolet Suburban and Tahoe and GMC Yukon XL and 2020-2021 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The seat belt brackets may not be secured to the seat frame in the front-row center seating position.
Risk and remedy
Remedy: GM will notify owners, and dealers will inspect left-side and right-side front-row center seat-belt bracket attachments and reassemble it correctly as necessary, free of charge. The recall began January 26, 2021. Owners may contact GMC customer service at 1-800-462-8782, Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N202314670.
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500 and 2020 Chevrolet Silverado 2500 trucks. One of the driveshaft joints may not have been properly welded, causing the driveshaft to separate while the vehicle is moving.
Risk and remedy
Remedy: GM will notify owners, and dealers will replace the driveshaft, free of charge. The recall is expected to begin December 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N202314870.
General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.
Risk and remedy
Remedy: GM will notify owners, and dealers will replace the suspect RRAB modules, free of charge. The recall began September 3, 2020. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-333-4223, or Buick customer service at 1-800-521-7300. GM's number for this recall is N202305380.
General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles previously recalled under 20V-142. Some of the vehicles in 20V-324 were not part of Recall 20V-142 but received defect parts during another service (typically during collision repair). The hood-latch striker wires on replacement hoods installed for Safety Recall 20V-142 may not have been heat-treated properly, possibly causing them to fracture.
Risk and remedy
Remedy: GM will notify owners, and dealers will replace the hood assembly, free of charge. For hoods sold over the counter, dealers will contact customers with instructions for hood replacement. The recall began July 7, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N202306490.
General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles. The hood-latch striker wires may not have been heat-treated properly, possibly causing them to fracture.
Risk and remedy
Remedy: GM will notify owners, and dealers will replace the hood assembly, free of charge. The recall began April 13, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N192284960.
General Motors LLC (GM) is recalling certain 2019-2020 Chevrolet Silverado 1500 and GMC Sierra 1500, and 2020 Silverado 2500, Silverado 3500, Sierra 2500, and Sierra 3500 vehicles equipped with carpet floor covering. When the front seat belt pretensioners deploy, hot gas may vent through an opening in the pretensioner bracket, possibly igniting the carpet.
Risk and remedy
Remedy: GM will notify owners, and dealers will close off the opening in the pretensioner bracket, free of charge. The recall began December 13, 2019. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N192270600.
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Questions
What is the most common problem on the 2020 Chevrolet Silverado 2500?
Brake wear, with 19 of the 108 complaints. Owners who gave a mileage for it put the median at about 25,000 miles.
At what mileage do 2020 Chevrolet Silverado 2500 problems start?
Of the 52 complaints that give a mileage, a quarter came by about 12,000 miles and half by about 48,000.
Is the 2020 Chevrolet Silverado 2500 better or worse than the 2019 and 2021?
Counted per year on the road, the 2020 has more complaints than the 2019 and about as many complaints as the 2021: 15 a year against 9 and 14.
How many 2020 Chevrolet Silverado 2500 complaints involve a crash, fire or injury?
6 of them (6%). The typical vehicle on this site is at 6%.
Is there a recall for brake wear on the 2020 Chevrolet Silverado 2500?
No recall on file for the 2020 Chevrolet Silverado 2500 is on the same system as brake wear. Another recall may still cover your car, so check its VIN at nhtsa.gov/recalls.