2018 Ram 2500 · symptom sheet

Infotainment, screen or backup camera fails

90owner reports
28,000median miles
$1,000median quote
1involved a crash

Newest report Aug 28, 2026 · checked Sep 9, 2026

567 of the 2,564 complaints on this car are about the electrical system. 90 of those describe infotainment.

Tick what matches of 90 reports

screen goes black or freezes

backup camera shows nothing

CarPlay or Android Auto drops

the radio or volume acts on its own

a software update did not fix it

What got replaced

Owners who name the part that was replaced mention the head unit or screen (53 reports), the camera (23 reports), the module (10 reports) and the software (3 reports).

Recalls and investigations

2 recalls on the electrical system cover the 2018 model year. A recall on the same system isn't always the same failure, so read the defect text.

18V-398Jun 14, 2018

Back Over Prevention: Sensing System: Camera

Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey and RAM 1500, 2500, and 3500 vehicles. The backup camera may experience a loss of image display while backing up. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Risk and remedy

Risk: A loss of image in the rearview camera while backing up can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the rearview mirror, free of charge. The recall began August 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U56.

18V-332May 17, 2018

Electrical System:Wiring

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

Risk and remedy

Risk: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

NHTSA investigations into the electrical system on the 2500

RQ15-004opened Jul 24, 2015

Electrical · model years 2013 to 2015

Software security vulnerability. Closed jan 5, 2016, led to recall 15V-508.

NHTSA summary

On July 23, 2015, Fiat Chrysler Automobiles (FCA) launched Safety Recall 15V-461 to remedy security vulnerabilities in approximately 1.4 million model year (MY) 2013 through 2015 vehicles equipped with Uconnect head units (HU) 8.4A (RA3 radio) and 8.4AN (RA4 radio) manufactured by Harman International.On July 24, 2015, the Office of Defects Investigation (ODI) opened Recall Query, RQ 15-004, to investigate HU security vulnerabilities and remedy effectiveness in the recalled population and to determine whether similar units have been supplied for use in other FCA vehicles.In an August 11, 2015 letter, FCA submitted a second Part 573 safety recall report expanding the scope of the Uconnect RA4 model radio to include additional 7,810 MY 2015 Jeep Renegade vehicles manufactured from September 18, 2014 through June 25, 2015 (Recall 15V-508).Scope analysis indicated that Uconnect radios installed in FCA vehicles not included in recalls 15V-461 or 15V-508 (subject recalls) are not equipped with built-in cellular access or short range wireless communication features and, thus, do not contain the security vulnerabilities addressed by the subject recalls. SUBJECT VEHICLES: MY2014 through 2015 Dodge Durango, Jeep Grand Cherokee and Jeep Cherokee sport utility vehicles; MY2013 through 2015 Ram 1500, 2500, 3500 and 4500/5500 pickup trucks; MY2013 through 2015 Dodge Viper vehicles; and MY2015 Chrysler 200, 300, Jeep Renegade, Dodge Charger and Challenger vehicles.According to FCA, long and

DP14-004opened Sep 25, 2014

Electrical · model years 2010 to 2012

Totally integrated power module failure. Closed jul 24, 2015.

NHTSA summary

In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher compla

None of these investigations covers the 2018 model year.

What owners paid

9 of the 90 reports quote a price. Each dot is one quote. The middle half runs $1,000 to $1,700.

$1,000$1,000$1,700

$0k$2k$4k$6k$8k

When it happens

The middle half of failures fell between 17,000 and 46,000 miles, from the 29 reports that gave a mileage.

218

319

320

1421

822

2723

1524

1025

826

What owners wrote

“The display in the center console keeps asking if i want to update the clock. Nothing stops it from constantly popping upâ¦going offâ¦ popping up. Truck only has 25000 miles”
Filed Jan 12, 2024 · 25,000 miles

“2018 Ram Sept 23, 2020 at 15,000 miles ABS light flashed on. Code said pump electrical failure. Dealer replace under warranty. Oct 12, 2023 at 50,900 miles, service ABS notice flashes on screen. Dealer confirmed ABS failure but said parts were on indefinite back order. Said last one took over a year to get parts in.”
Filed Oct 19, 2023 · 15,000 miles

“First time brake system hydraulic control unit failed was at 17,000 miles, now have 76,000 and it has failed again. Abs system notification goes off and on constantly. Turbo actuator has failed at 76,000 miles. Check engine light and associated ecu codes are flashing. Rear view camera on tailgate goes out intermittently.”
Filed Feb 7, 2023 · 17,000 miles

“The LCD touch control screen in the dashboard has been delaminating for several months and is now malfunctioning causing the screen to change turn on and of settings such as heated seats, heat and AC. The screen will not remain off at night due to this malfunction causing an unsafe and distracting bright light coming from the screen remaining on.”
Filed Oct 30, 2022

Should you keep driving it?

This page can't tell you that. 1 of 90 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.