Diagsheet

Third generation

2020 Honda Passport

The most reported problem on the 2020 Honda Passport is infotainment, with 21 complaints, usually around 6,000 miles.

  • 101owner complaints
  • 10recalls
  • 1involved a crash
  • 15,300median miles at failure

Newest report Sep 26, 2026 · checked Oct 2, 2026

miles

2020 Honda Passport
Photo: Kevauto, Wikimedia Commons, CC BY-SA 4.0

Problem sheets

No single problem on the 2020 Honda Passport has enough owner reports for a sheet of its own yet. The counts below still cover every complaint on file.

Is the 2020 Honda Passport reliable?

The 2020 Honda Passport has 101 owner complaints on file with NHTSA, less than half the median of 233 for 2020 SUVs on this site. Of the 8 Passport model years since 2019, it has the 3rd most complaints. Complaint counts rise with sales as well as faults, so read what owners report below before deciding.

At a glance

Next to the 2019 and 2021
The 2020 is a low point between its neighbors: 14 complaints for each year on the road, where the 2019 has 35 and the 2021 has 24.
Top problem
Two problems run close. Infotainment has 21 complaints and phantom braking has 18, out of 101 in all. Infotainment tends to show up early. Of the 11 owners who gave a mileage for it, half were under about 6,000 miles and a quarter under about 1,000.
Crash, fire and injury reports
Only 1 of the 101 complaints (1%) report a crash, a fire or an injury, well under the 6% typical of vehicles on this site.
Recalls behind the top problems
10 recalls are on file, but no problem here has enough reports to set against them.
When owners filed
Complaints are still climbing. 2025 brought 27, the most of any year so far. So far in 2026, 20 more have come in.

When each problem shows up

Each bar covers the middle half of the mileages owners reported for that problem. A quarter saw it earlier, a quarter later. The tick is the median. Most reported: infotainment, screen or backup camera fails, 21 complaints.

0k25k50k75k100k125k150kyou
Every complaint with a mileage28 of 101
28 complaints state a mileage. The most, 14, fall between 0 and 10,000 miles.
Infotainment, screen or backup camera fails21 reportsrecall

middle half of reports, median tick. The heavier grey bars have 75 or more reports.

Behind you

    Around your mileage

      Ahead of you

        How this compares

        2020 Honda Passport101
        Median 2020 model here (75 vehicles)219
        Median 2020 SUV here (42)233

        101 complaints is 2.2 times fewer than the median 2020 model on this site and 2.3 times fewer than the median 2020 SUV. Among the 4 Passport model years here it ranks 3rd for complaints. Counts follow sales volume as much as reliability, so a truck that sells 700,000 a year draws more reports than a sedan that sells 200,000.

        Service bulletins for the 2020 Honda Passport

        Honda filed 121 bulletins and other notices with NHTSA that list the 2020 Honda Passport. 9 of them deal with a problem owners have reported on this car. Newest first.

        Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.

        Infotainment, screen or backup camera fails 9 bulletins · 21 complaints

        • Service bulletinA22-027Sep 22, 2022

          Audio sound will stop and No Audio Connection message appears in the audio display. NOTE: This is not related to MOST Ring break conditions." "Service Bulletin - Audio sound will stop and No Audio Connection message appears in the audio display.

        • Service bulletinA22-027Aug 18, 2022

          Audio sound will stop and No Audio Connection message appears in the audio display. NOTE: This is not related to MOST Ring break conditions.

        7 more on this problem
        • Service bulletinATI&01032022904Jan 3, 2022

          American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2021 Passports with a customer complaint of the rear view camera inop.

        • Service bulletinA20-058May 3, 2021

          There is a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.

        • Service bulletinONLZ9R04052021Apr 5, 2021

          Owner Notification Letter - On some 2019-20 Passport/Pilot models, a loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system.

        • Service bulletinA21-012Feb 18, 2021

          A loose connection in the MOST bus network is causing a popping or crackling from the speakers or no sound from the audio system. You may also see a Network Loss message and/or display issues.

        • Service bulletinA21010CJan 19, 2021

          ServiceNews Article - We have received information from the vendor (Alpine) that display panels are being replaced for cracks on the center display screen.

        • Service bulletinA20-095Dec 4, 2020

          The Bluetooth HandsFreeLink (HFL) system freezes after a phone call and stored voice tags are missing when the ignition is turned ON.

        • Service bulletinAPaS07292020Jul 29, 2020

          On Monday July 27th, American Honda released Service Bulletin 20-049 for 19-20 Odyssey. Service Bulletin 20-058 for 19-21 Pilot and Passport is forthcoming.

        Complaints filed by year

        Complaints by the year NHTSA received them: 2020: 13, 2021: 4, 2022: 7, 2023: 13, 2024: 17, 2025: 27, 2026: 2013'204'217'2213'2317'2427'2520'26

        27 complaints came in 2025. Owners file in waves when a problem gets press or an investigation, so a spike measures attention as much as failures.

        NHTSA investigations

        EA25-004opened Mar 26, 2025
        Engine · model years 2019 to 2025

        No restart after auto start/stop engages. Open.

        NHTSA summary
        On June 3, 2022, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE22005 after the agency received VOQs and several field reports concerning the Auto Idle Stop (AIS) feature on 2016-2019MY Honda Pilot vehicles. The complaints allege that the engine fails to restart on its own from a complete stop at a traffic light or road intersection with the AIS function engaged. The subject vehicles are equipped with a 3.5L engine with a 9-speed automatic transmission. On January 6, 2023, Honda released service bulletins 23-008 and 23-009. These service bulletins address the failure to restart issue in the 2016-2019MY Honda Pilot vehicles, as well as the 2015-2020 Acura TLX, 2016-2020 Acura MDX, 2019-2022 Honda Passport, and 2020-2023 Honda Ridgeline vehicles. The repair outlined in the service bulletins is a two-stage countermeasure to remedy the issue. The first stage is a Programmed Fuel Injection (“PGM-FI”) software update. The second stage is only deployed if the software update fails to remedy the issue. The second stage, depending on the model and model year, consists of replacement of the starter assembly, starter relays, and a valve adjustment. Additionally, Honda extended the warranty coverage to 10 years with unlimited mileage for vehicles requiring the second stage component replacement. ODI continues to receive complaints of the AIS failure to restart, with many complainants alleging the campaign countermeasures had been completed.NHTSA has review
        EA25-002opened Jan 17, 2025
        Collision avoidance · model years 2019 to 2023

        Inadvertent automatic emergency braking. Open.

        NHTSA summary
        On March 7, 2024, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24008) to assess reports of inadvertent activation of the Automatic Emergency Braking (AEB) system in model year 2019-2022 Honda Insight and 2019-2022 Honda Passport vehicles. The complainants allege activation of the AEB system with no apparent obstruction in the vehicle's path, resulting in rapid vehicle deceleration. Honda indicated that it is aware of a total of 412 reports that may relate to the alleged defect. Honda provided analysis of the alleged defect and stated that some customers possibly had an inadequate understanding of the AEB system and its limitations. However, many consumer complaints received by ODI allege that Honda dealerships were unable to reproduce the condition or state that Honda dealerships informed the consumer that this is considered normal AEB operation. To date, ODI has received a total of 106 consumer complaints of inadvertent activation of AEB in the subject vehicles.In total, ODI reviewed 475 reports involving vehicles with unique VINs that may relate to the alleged defect. Of the reports reviewed by ODI, three (3) allege a crash caused by the inadvertent activation of AEB and two (2) allege injury. This Engineering Analysis is being opened to further assess the scope, frequency, and potential safety related consequences of the inadvertent AEB activations. Further, the scope of the investigation is being expanded to include assessment of model year
        PE24-008opened Mar 7, 2024
        Collision avoidance · model years 2019 to 2022

        Inadvertent automatic emergency braking. Closed jan 17, 2025.

        NHTSA summary
        On March 7, 2024, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24008) to assess reports of inadvertent activation of the Automatic Emergency Braking (AEB) system in model year 2019-2022 Honda Insight and 2019-2022 Honda Passport vehicles. The complainants allege activation of the AEB system with no apparent obstruction in the vehicle's path, resulting in rapid vehicle deceleration. Honda indicated that it is aware of a total of 412 reports that may relate to the alleged defect. Honda provided analysis of the alleged defect and stated that some customers possibly had an inadequate understanding of the AEB system and its limitations. However, many consumer complaints received by ODI allege that Honda dealerships were unable to reproduce the condition or state that Honda dealerships informed the consumer that this is considered normal AEB operation. To date, ODI has received a total of 106 consumer complaints of inadvertent activation of AEB in the subject vehicles.In total, ODI reviewed 475 reports involving vehicles with unique VINs that may relate to the alleged defect. Of the reports reviewed by ODI, three (3) allege a crash caused by the inadvertent activation of AEB and two (2) allege injury. This Preliminary Evaluation is being upgraded to an Engineering Analysis (EA25002) to further assess the scope, frequency, and potential safety related consequences of the inadvertent AEB activations. Further, the scope of the Engineering Analysis is be

        Recalls that include the 2020 Honda Passport

        Whether your car is included depends on its VIN. Check yours at nhtsa.gov/recalls.

        26V-365Jun 4, 2026
        Structure:Frame And Members

        American Honda Motor Company (Honda) is recalling certain 2016-2022 Honda Pilot, 2017-2023 Ridgeline, 2019-2023 Passport, and 2014-2020 Acura MDX vehicles that were sold in Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, or Wisconsin. The rear subframe may corrode at the suspension mounting points, which can result in rear suspension component failure.

        Risk and remedy
        Risk: Failure of rear suspension components, such as the rear control arm, can cause a loss of vehicle handling and control, increasing the risk of a crash or injury.
        Remedy: Dealers will inspect the rear subframe and install a rear subframe reinforcement kit and, as necessary, repair or replace the rear subframe components, free of charge. Interim letters notifying owners of the safety risk were mailed July 27, 2026. Additional letters will be sent once the final remedy is available, anticipated in the fall of 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are AOU and AOT. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning June 10, 2026.
        26V-332May 21, 2026
        Air Bags:Sensor:Occupant Classification:Front Passenger

        Honda (American Honda Motor Co.) is recalling certain 2018-2021, 2023 Acura TLX, 2019-2024 RDX, 2017-2020, 2022-2026 MDX, 2017-2021, 2023, 2025 Honda Ridgeline, 2017-2022 Pilot, 2019-2021 Passport, 2018-2026 Odyssey, 2019-2022 Insight, 2019-2021 HR-V, 2018-2020 Fit, 2020-2022 CR-V Hybrid, 2017-2022 CR-V, 2017-2018, 2021 Civic Type R, 2017-2021 Civic hatchback, 2016-2020 Civic coupe, 2016-2022 Civic, 2017-2022 Accord Hybrid, and 2016-2022 Accord vehicles. The front passenger seat weight sensor may crack and short circuit, which can cause the air bags to deploy unintentionally during a crash.

        Risk and remedy
        Risk: Air bags that deploy unintentionally during a crash increase the risk of injury.
        Remedy: Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed July 7, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are BOL, WO9, OOA, WOM, XOH, NOC, POD, BOE, UOF, POB, EOG, AOI, QO8, TOJ, DO7, and SOK. This recall expands previous NHTSA recall number 24V064. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning May 29, 2026.
        24V-064Feb 1, 2024
        Air Bags:Sensor:Occupant Classification:Front Passenger

        Honda (American Honda Motor Co.) is recalling certain 2020-2022 Pilot, Accord, Civic sedan, HR-V, Odyssey, 2020 Civic coupe, Fit, 2021-2022 Civic hatchback, 2021 Civic Type R, Insight, 2020-2021 CR-V, CR-V Hybrid, Passport, Ridgeline, Accord Hybrid, 2020 Acura MDX, 2022 Acura MDX, 2020-2022 Acura RDX, and 2020-2021 Acura TLX vehicles. The front passenger seat weight sensor may crack and short circuit, failing to suppress the air bag as intended.

        Risk and remedy
        Risk: An air bag that deploys unintentionally during a crash can increase the risk of injury.
        Remedy: Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed March 28, 2024. This is a phased recall. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for these recalls are XHP and VHQ.
        23V-858Dec 18, 2023
        Fuel System, Gasoline:Delivery:Fuel Pump

        Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX vehicles. The fuel pump inside the fuel tank may fail.

        Risk and remedy
        Risk: Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
        Remedy: Dealers will replace the fuel pump module, free of charge. Owner letters were mailed September 6, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KGC and KGD. This recall is an expansion of NHTSA recall numbers 21V-215 and 20V-314.
        23V-431Jun 15, 2023
        Back Over Prevention:Display Function

        Honda (American Honda Motor Co.) is recalling certain 2018-2023 Odyssey, 2019-2022 Pilot, and 2019-2023 Passport vehicles. Due to a faulty Media Oriented Systems Transport (MOST) communication coaxial cable connector, the rearview camera image may not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

        Risk and remedy
        Risk: A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.
        Remedy: Dealers will replace the MOST cable harness and install a straightening cover over the vehicle cable connector, free of charge. Owner notification letters were mailed July 24, 2023. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are EEL, ZEM, and SFC.
        23V-174Mar 16, 2023
        Visibility:Rearview Mirrors/Devices:Exterior

        Honda (American Honda Motor Co) is recalling certain 2020-2021 Pilot and Ridgeline, and 2020-2022 Passport and Odyssey vehicles. The heating pads behind both side-view mirrors may not be bonded properly, allowing the mirror glass to detach. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

        Risk and remedy
        Risk: Detached mirror glass can reduce driver visibility, increasing the risk of a crash.
        Remedy: Dealers will replace both left and right side-view mirrors, free of charge. Owner letters were mailed January 17, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is FE5.
        21V-165Mar 11, 2021
        Tires

        Honda (American Honda Motor Co.) is recalling certain 2019-2020 Passport and Pilot vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.

        Risk and remedy
        Risk: Overcured tires may develop a break in the sidewall, resulting in sudden air loss or belt edge separation, which could lead to tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash or injury.
        Remedy: Honda will notify owners, and dealers will inspect all four tires and replace them as necessary, free of charge. The recall began April 22, 2021. Owners may contact American Honda Motor Co. customer service at 1-888-234-2138. Honda's number for this recall is UA2.
        20V-440Jul 28, 2020
        Electrical System:Software

        Honda (American Honda Motor Co.) is recalling certain 2019-2021 Pilot, 2019-2020 Odyssey and 2019-2020 Passport vehicles. Incorrect central network software programming may cause several errors to occur that can delay or prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

        Risk and remedy
        Risk: A delayed or inoperative rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
        Remedy: Honda will notify owners that updated software is available. Owners have the option to either follow the mailed instructions to download and update the software for free, or visit a dealer to have the software update performed, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is Y7Y.
        20V-439Jul 28, 2020
        Back Over Prevention: Sensing System: Camera

        Honda (American Honda Motor Co.) is recalling certain 2018-2020 Odyssey, 2019-2020 Passport, and 2019-2021 Pilot vehicles. Incorrect instrument panel control module software can cause the instrument panel to not display critical information, such as engine oil pressure, speedometer, and gear selector position until the next ignition cycle. Additionally, it can prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays" and 111, "Rearview Mirrors."

        Risk and remedy
        Risk: Operating a vehicle without a functioning instrument panel or rearview camera display increases the risk of a crash.
        Remedy: Honda will notify owners, and dealers will reprogram the instrument panel control module software, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is T89.
        20V-067Feb 6, 2020
        Equipment:Other:Labels

        Honda (American Honda Motor Co.) is recalling certain 2020 Passport and Pilot vehicles. The certification label may have been printed with ink that can be wiped away with a solvent, removing the Gross Axle Weight Rating (GAWR) and Gross Vehicle Weight Rating (GVWR) information.

        Risk and remedy
        Risk: If the operator is unable to refer to the label information, the vehicle may be overloaded, increasing the risk of a crash.
        Remedy: Honda will notify owners, and dealers will replace the certification label, free of charge. The recall began March 24, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is B6T.

        All 10 recalls on the 2020 Honda Passport, with the owner complaints on each recalled system

        Guide NHTSA has an open investigation on this car. What the investigation stages mean

        Questions

        What is the most common problem on the 2020 Honda Passport?

        Infotainment, with 21 of the 101 complaints. Owners who gave a mileage for it put the median at about 6,000 miles.

        At what mileage do 2020 Honda Passport problems start?

        Of the 28 complaints that give a mileage, a quarter came by about 6,000 miles and half by about 15,000.

        Is the 2020 Honda Passport better or worse than the 2019 and 2021?

        Counted per year on the road, the 2020 has fewer complaints than both the 2019 and the 2021: 14 a year against 35 and 24.

        How many 2020 Honda Passport complaints involve a crash, fire or injury?

        1 of them (1%). The typical vehicle on this site is at 6%.

        Is there a recall for infotainment on the 2020 Honda Passport?

        Yes, NHTSA lists a recall on the same system: 20V-440. Its summary says which failure it covers, and that isn't always the one owners describe.

        Other model years

        201927820201012021142202663