2020 GMC Terrain · symptom sheet
Infotainment, screen or backup camera fails
- 25owner reports
- 53,500median miles
- 0involved a crash
Newest report Jul 18, 2026 · checked Oct 2, 2026
63 of the 197 complaints on this car are about other. 25 of those describe infotainment.
Tick what matches of 25 reports
Infotainment on other Terrain years
No other Terrain model year has enough reports of infotainment for a sheet of its own. See every Terrain year.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (16 reports) and the camera (13 reports).
Recalls and investigations
No recall on other covers the 2020 model year as of Oct 2, 2026.
NHTSA investigations into other on the Terrain
Front wiper transmission inoperative. Closed nov 28, 2022, led to recall 22V-165.
Windshield wiper transmission failure. Closed dec 19, 2019.
None of these investigations covers the 2020 model year.
When it happens
The middle half of failures fell between 10,000 and 71,000 miles, from the 9 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 18 service bulletins or notices for the 2020 GMC Terrain that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
This service bulletin provides repair information to correct a customer concern of Rear View Camera Issues - DTCs B395A, B395B, B395C, B101E, B101D.
This service bulletin provides radio software version 135120 (IOR) update procedures to correct customer concerns of software related issues.
This service bulletin provides repair information to correct a customer concern of Rear View Camera Coaxial Related Issues - DTCs B395A, B395B, B395C, B101E, B101D.
This service bulletin provides repair information to correct a customer concern of Blue or Black Screen and Service Rear Vision System Message on Radio Display Shifting into Reverse.
14 more on the 2020 GMC Terrain page.
What owners wrote
“The back passenger seat exploded and caught fire, burning the back of the seat in front and burning the ceilings. Inside the whole vehicle is black from smoke damage. Incident assessed by fire marshal who has ruled as electrical issue. No warning lights or systems displayed anything.”
Filed Jul 18, 2026
“Backup camera not working and has a blue screen. The camera was replaced. The fuses & wires were inspected and the screen remains blue.”
Filed Oct 5, 2025
“Back up camera does not work. It shows a blue screen and says service repair needed.”
Filed Sep 9, 2025
“Vehicle has not recently been inspected, backup camera has recently gone out leaving only a blue screen with "service rear vision system" to my knowledge nothing has happened to the unit that would cause this. Regular day to day driving, there was nothing that would have given me any notice that this would be happening.”
Filed Dec 17, 2024
Should you keep driving it?
This page can't tell you that. 0 of 25 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Taking it to a shop? How to describe this problem so it gets found
Other problems on this car
- Brakes grind, pulse or wear early 72 reports
- Engine stalls or loses power while driving 31 reports