Second generation
2020 GMC Acadia
The most reported problem on the 2020 GMC Acadia is infotainment, with 20 complaints.
- 104owner complaints
- 6recalls
- 4involved a crash
- 47,000median miles at failure
Newest report Sep 21, 2026 · checked Oct 2, 2026
Problem sheets
No single problem on the 2020 GMC Acadia has enough owner reports for a sheet of its own yet. The counts below still cover every complaint on file.
Is the 2020 GMC Acadia reliable?
The 2020 GMC Acadia has 104 owner complaints on file with NHTSA, less than half the median of 233 for 2020 SUVs on this site. Of the 12 Acadia model years since 2014, it has the 8th most complaints. Complaint counts rise with sales as well as faults, so read what owners report below before deciding.
At a glance
- Next to the 2019 and 2021
- The 2020 is a low point between its neighbors: 15 complaints for each year on the road, where the 2019 has 48 and the 2021 has 25.
- Top problem
- Two problems run close. Infotainment has 20 complaints and misfire has 17, out of 104 in all. Too few of the infotainment reports give a mileage to say when it starts.
- Crash, fire and injury reports
- 4 of the 104 complaints (4%) report a crash, a fire or an injury, a little under the 6% typical of vehicles on this site. Counted separately (one report can carry more than one), 4 reports mention a crash and 2 people were hurt.
- Recalls behind the top problems
- 6 recalls are on file, but no problem here has enough reports to set against them.
- When owners filed
- Filings jumped in 2025, with 22 complaints, 2.0 times the next busiest year. So far in 2026, 32 more have come in.
When each problem shows up
Each bar covers the middle half of the mileages owners reported for that problem. A quarter saw it earlier, a quarter later. The tick is the median. Most reported: infotainment, screen or backup camera fails, 20 complaints.
middle half of reports, median tick. The heavier grey bars have 75 or more reports.
Behind you
Around your mileage
Ahead of you
How this compares
104 complaints is 2.1 times fewer than the median 2020 model on this site and 2.2 times fewer than the median 2020 SUV. Among the 8 Acadia model years here it ranks 8th for complaints. Counts follow sales volume as much as reliability, so a truck that sells 700,000 a year draws more reports than a sedan that sells 200,000.
Service bulletins for the 2020 GMC Acadia
GMC filed 885 bulletins and other notices with NHTSA that list the 2020 GMC Acadia. 62 of them deal with a problem owners have reported on this car. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
Infotainment, screen or backup camera fails 16 bulletins · 20 complaints
This technical bulletin provides repair information to correct a customer concern of U170 Radio Software Update.
This service bulletin provides repair information on Radio Software Version U168 Update to correct customer concerns of radio software issues.
14 more on this problem
This service bulletin provides repair information to correct a customer concern of Blue or Black Screen and Service Rear Vision System Message on Radio Display Shifting into Reverse.
This Preliminary Information communicates to the technician that some customers may comment on the operation of their haptic seat during a Lane Keep Assist event. Lane Keep Assist works differently than Lane Departure Warning.
This service bulletin provides U157 software update information to correct customer concerns of radio Software related issues.
This technical bulletin provides repair information to correct a customer concern of seeing a black screen in reverse.
This service bulletin provides information to aid a dealer/customer concern of Radio Unwanted Phantom Touch or Non-Responsive to Touch After Cleaning/Disinfecting Radio Display.
This Preliminary information communicates information on coax cable connection concerns that can cause a black screen in reverse.
This technical bulletin provides repair information to correct a customer concern of Blue or Black Screen and Service Rear Vision System Message on Radio Display Shifting into Reverse.
This technical bulletin provides repair information to correct a customer concern of Voice Recognition Launches or Radio Station Changes to an Adjacent Favorite Without Any Button Press.
This technical bulletin provides repair information to correct a customer concern of Radio Software Version U150 Update.
This technical bulletin provides repair information to correct a customer concern of seeing SD Card Removed error message displayed in the Driver Information Center (DIC).
Plus 4 older ones not listed here.
Check engine light or misfire 19 bulletins · 17 complaints
This service bulletin provides a procedure to replace the FPDCM if found to cause customers concerns of Crank No Start, Stalling, Malfunction Indicator Lamp (MIL) Illuminated – DTC P023F or P129F Set.
This Preliminary information communicates the potential for condensation to freeze up inside the Crankcase Pressure Sensor causing dtc P04FB to set.
17 more on this problem
This service bulletin provides repair information to correct a customer concern of Vehicle Will Not Lock and Unlock (Loss of Active Functions) Crank or Start (Loss of Passive Functions) with DTC P0513 Set.
This service bulletin provides inspection/diagnosis/correction information on a cold start misfire and/or rough idle and DTC P0300 that may also be set.
This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce ...
This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to ...
This technical bulletin provides repair information to correct a customer concern of Vehicle Will Not Lock and Unlock (Loss of Active Functions) Crank or Start (Loss of Passive Functions) with DTC P0513 Set.
This Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
Special Coverage - Certain vehicles may have a condition that could cause the evaporative emissions purge pump to fail. If this condition occurs, the Malfunction Indicator Light (Check Engine Light) will illuminate and a diagnostic trouble code will set.
This service bulletin provides information for dealers/technicians on Rough Idle, Malfunction Indicator Lamp (MIL) Illuminated After Engine Repairs with DTCs P0016 and/or P0018 Set.
This service bulletin provides diagnostic tips/steps on testing for possible EVAP leaks in the system to correct a customer concern of an MIL Illuminated with DTCs P0442 and/or P0455 Set.
This service bulletin provides repair information to correct a customer concern of No Crank, No Start, Quick Start/Stall, Key Fobs Inoperative with DTCs B2924 00, B3925 00, B3926 00, B3927 00, or P0513 set.
Plus 7 older ones not listed here.
Power steering cuts out or goes heavy 1 bulletin · 16 complaints
This service bulletin provides a procedure to correct a customer concern of Loss of Power Steering Assist, Service Power Steering and/or Steering Assist is Reduced Drive with Care Message Displayed on Driver Information Center (DIC).
Engine overheats or leaks coolant 10 bulletins · 16 complaints
This service bulletin provides a procedure to test and replace the battery distribution fuse block if found the cause of the DTC and electric coolant pump inoperative.
This engineering information (EI Lite) closure ends the need for technicians to submit pictures using the FPR App process in regard to coolant leaking around the Coolant Control Valve (CCV).
8 more on this problem
This Preliminary information communicates to dealers? information related to a Malfunction Indicator Lamp (MIL) Illuminated due to a U0672 setting. Advises the technician to perform Electric Engine Coolant Pump connection inspections.
This engineering information (EI Lite) is requesting technicians use the FPR App process in regard to finding coolant leaking around the Coolant Control Valve (CCV).
This service bulletin provides a repair procedure to correct a customer concern of Coolant and/or Oil Leak, Malfunction Indicator Lamp (MIL) Illuminatedâ.
This Preliminary information communicates the possibility of the engine running hot or overheating with no DTC's due to inaccurate coolant temperature sensor located on the coolant pump outlet pipe.
This Preliminary information communicates the possibility of a inaccurate #1 Coolant Temperature Sensor causing the engine to run hot or overheat with possible over temperature message displayed on DIC
This Preliminary Information communication provides information to the technician on the steps to diagnose and repair vehicles that may have oil mixed in with the engine coolant.
This service bulletin provides diagnostic information for the technician regarding a customer concern of engine overheating, cooling system contaminated with engine oil.
This Preliminary Information communication provides information to the technician about vehicles that have a Service Engine Soon and may also have an oil or coolant leak. Technician may find coolant or oil in a spark plug tube.
A/C blows warm or the compressor fails 2 bulletins · 14 complaints
PI to help diagnose A/C concern
This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air.
Engine stalls or loses power while driving 5 bulletins · 11 complaints
This service bulletin provides repair information to correct a customer concern of No Crank, No Start, Quick Start/Stall, No FOB Detected, Key FOBs Inoperative, B3924 00, B3925 00, B3926 00, B3927 00, B3928 00 Set.
This service bulletin advises the tech that the rotational Clicking Noise Heard After Engine Shut Down may be normal characteristics of the vehicle.
3 more on this problem
This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on.
This technical bulletin provides repair information to correct a customer concern of No Crank, No Start, Quick Start/Stall, No FOB Detected, Key FOBs Inoperative, B3924 00, B3925 00, B3926 00, B3927 00, B3928 00 Set.
This engineering information (EI) is requesting information from technicians to perform the check list provided and contact the engineer listed in regards to Loss of Power, Instrument Panel Cluster (IPC) Gauges are Inoperative and/or Fluctuate, Multiple ...
Backup camera goes black or freezes 2 bulletins · 10 complaints
This service bulletin provides repair information to correct a customer concern of Rear View Camera Issues - DTCs B395A, B395B, B395C, B101E, B101D.
This service bulletin provides repair information to correct a customer concern of Rear View Camera Coaxial Related Issues - DTCs B395A, B395B, B395C, B101E, B101D.
Transmission shudders, slips or shifts hard 7 bulletins · 9 complaints
This service bulletin provides a procedure to correct a customer concern of Shudders or Shakes at Low Speeds.
This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise.
5 more on this problem
This service bulletin provides information on Driveline Clunk Noise and what is acceptable and what is considered normal operation.
This technical bulletin provides a procedure to correct the condition of Shudders or Shakes at Low Speeds.
This Preliminary information communicates to perform a transmission fluid drain and fill to correct a TCC shudder concern.
This informational bulletin provides information on Transmission Adaptive Functions and Correcting Low Mileage Harsh Shifts, Slips, or Flares.
This informational bulletin provides information on Driveline Clunk Noise and what is acceptable and what is considered normal operations.
Complaints filed by year
32 complaints came in 2026. Owners file in waves when a problem gets press or an investigation, so a spike measures attention as much as failures.
NHTSA investigations
Rear-view camera failure. Closed nov 21, 2022, led to recall 22V-709.
NHTSA summary
Recalls that include the 2020 GMC Acadia
Whether your car is included depends on its VIN. Check yours at nhtsa.gov/recalls.
General Motors, LLC (GM) is recalling certain 2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles equipped with the optional Surround Vision feature. The rearview camera coaxial cable connectors may have been crimped improperly, causing the rearview camera to fail or function intermittently.
Risk and remedy
Remedy: Dealers will replace the coaxial cables, free of charge. Owner notification letters were mailed January 18, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222378380.
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT4, XT5, Escalade, Escalade ESV, Chevrolet Suburban, Tahoe, Traverse, GMC Yukon, Yukon XL, 2018-2021 Chevrolet Express, GMC Savana, 2019-2020 Chevrolet Blazer, Silverado 1500, GMC Acadia, Sierra 1500, and certain Continental tires sold to the aftermarket for various model year 2018-2021 vehicles. The affected tires were cured for too long during production.
Risk and remedy
Remedy: GM will notify owners, and dealers will inspect the tires, replacing them as necessary, free of charge. The recall began March 22, 2021. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N212329050.
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, GMC Acadia and Chevrolet Traverse vehicles and 2020-2021 Chevrolet Silverado 1500, GMC Sierra 1500 vehicles. The vehicles may have been manufactured with Continental tires that were overcured.
Risk and remedy
Remedy: GM will notify owners, and dealers will inspect vehicles and replace tires that have DOT number and production mold number combinations identified by Continental, free of charge. The recall began December 17, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202319030.
General Motors LLC (GM) is recalling certain 2018-2019 Chevrolet Cruze and Buick LaCrosse, 2018-2020 Chevrolet Equinox, Chevrolet Traverse and GMC Terrain, 2018 Chevrolet Malibu, 2019-2020 Buick Encore, Buick Enclave, Cadillac XT4, Chevrolet Blazer and GMC Acadia, and 2020 Cadillac XT6 vehicles. The start/stop accumulator endcap may have missing bolts.
Risk and remedy
Remedy: GM will notify owners, and dealers will inspect the start-stop transmission accumulator and replace it if any bolts are missing, free of charge. The recall began December 15, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202313440.
General Motors LLC (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5, Cadillac XT6, Chevrolet Traverse, and GMC Acadia vehicles. The fuel pump's jet nozzle may have a plastic burr remaining from the manufacturing process, possibly causing a blocked nozzle and an insufficient fuel supply to the engine.
Risk and remedy
Remedy: GM will notify owners, and dealers will replace the fuel pump module. The recall began November 16, 2020. Owners may contact GMC customer service at 1-888-988-7267, Buick Customer service at 1-866-608-8080, Chevrolet customer service at 1-800-222-1020 or Cadillac customer service at 1-800-458-8006. GM's number for this recall is N202314760.
General Motors, LLC. (GM) is recalling certain 2020 Buick Enclave, Cadillac XT5 and XT6, Chevrolet Blazer, Silverado 1500, 2500 and 3500 and Traverse and GMC Acadia and Sierra 1500, 2500 and 3500 vehicles. The diffuser component of the Roof-Rail Air Bag (RRAB) inflator may not have been properly crimped to the inflator and could separate from the inflator during air bag deployment.
Risk and remedy
Remedy: GM will notify owners, and dealers will replace the suspect RRAB modules, free of charge. The recall began September 3, 2020. Owners may contact Chevrolet customer service at 1-800-630-2438, Cadillac customer service at 1-800-333-4223, or Buick customer service at 1-800-521-7300. GM's number for this recall is N202305380.
All 6 recalls on the 2020 GMC Acadia, with the owner complaints on each recalled system
Guide Buying one used? How to research one car’s history before you pay
Questions
What is the most common problem on the 2020 GMC Acadia?
Infotainment, with 20 of the 104 complaints.
At what mileage do 2020 GMC Acadia problems start?
Of the 27 complaints that give a mileage, a quarter came by about 9,000 miles and half by about 47,000.
Is the 2020 GMC Acadia better or worse than the 2019 and 2021?
Counted per year on the road, the 2020 has fewer complaints than both the 2019 and the 2021: 15 a year against 48 and 25.
How many 2020 GMC Acadia complaints involve a crash, fire or injury?
4 of them (4%). The typical vehicle on this site is at 6%.
Is there a recall for infotainment on the 2020 GMC Acadia?
No recall on file for the 2020 GMC Acadia is on the same system as infotainment. Another recall may still cover your car, so check its VIN at nhtsa.gov/recalls.