2019 Ford Flex · symptom sheet
Backup camera goes black or freezes
- 91owner reports
- 48,000median miles
- 1involved a crash
Newest report Sep 3, 2026 · checked Sep 19, 2026
91 of the 161 reports of infotainment on the 2019 Flex describe backup camera failure.
Part of Infotainment, screen or backup camera fails (161 reports)
Tick what matches of 91 reports
What got replaced
Owners who name the part that was replaced mention the camera (91 reports) and the head unit or screen (48 reports).
Recalls and investigations
3 recalls on the backup camera cover the 2019 model year. A recall on the same system isn't always the same failure, so read the defect text.
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
Risk and remedy
Remedy: Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Ford Motor Company (Ford) is recalling certain 2019 Flex, Fiesta, and Lincoln MKT vehicles. The rearview camera may intermittently display a blank or distorted image.
Risk and remedy
Remedy: Dealers will replace the rearview camera as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed January 22, 2025. A second notice will be sent once the final remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S75.
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
Risk and remedy
Remedy: Ford will notify owners, and dealers will inspect the alternator and starter motor power supply cables to verify that they are properly secured, correcting them as necessary, free of charge. The recall began September 26, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S25.
NHTSA investigations into the backup camera on the Flex
Rear-view camera failure. Closed feb 2, 2026, led to recall 24V-951.
NHTSA summary
When it happens
The middle half of failures fell between 35,000 and 69,000 miles, from the 41 reports that gave a mileage.
What owners wrote
“The Back up camera failed several times. When vehicle is put into reverse the screen would be black and after some time a message indicating failure to connect to camera would appear.”
Filed Oct 15, 2024
“Rear view camera shows a black or blue screen on display. This happened the other day in the middle of backing my vehicle and caused a near miss with an person crossing behind vehicle. This is a major safety issue and i see ford has recalled almost every make and model for this same issue but not the flex.”
Filed Jan 31, 2024
“Driver side mirror blind spot warning light is on constantly while I'm driving it never shuts off unless I shut the engine down. rear backup camera is not working at all. When I go to back up the car I only see a blue screen.”
Filed Sep 1, 2023
“The backup camera malfunctioned. The malfunction was reported to the Ford dealer. No replacement part is available from Ford. The car is still under warranty, but Ford is making no efforts to repair or replace this mandatory safety component of my car.”
Filed Jun 11, 2023
Should you keep driving it?
This page can't tell you that. 1 of 91 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation.