2015 Ford Flex · symptom sheet

Infotainment, screen or backup camera fails

35owner reports
100,000median miles
0involved a crash

Newest report Aug 26, 2026 · checked Sep 9, 2026

50 of the 105 complaints on this car are about the backup camera. 35 of those describe infotainment, which makes it the most reported problem on the 2015 Flex.

Tick what matches of 35 reports

screen goes black or freezes

backup camera shows nothing

the radio or volume acts on its own

a software update did not fix it

What got replaced

Owners who name the part that was replaced mention the camera (31 reports) and the head unit or screen (12 reports).

Recalls and investigations

One recall on the backup camera covers the 2015 model year. A recall on the same system isn't always the same failure, so read the defect text.

25V-695Oct 13, 2025

Back Over Prevention: Sensing System: Camera

Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.

Risk and remedy

Risk: A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.

NHTSA investigations into the backup camera on the Flex

PE24-030opened Oct 11, 2024

Backup camera · model years 2019

Rear-view camera failure. Closed feb 2, 2026, led to recall 24V-951.

NHTSA summary

On October 11, 2024, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24030) to assess alleged failures of the rear-view camera in Model Year (MY) 2019 Ford Flex vehicles. Complaints submitted to NHTSA through Vehicle Online Questionnaires (VOQs), reviewed by ODI, report blank, distorted, or inverted rear-view camera images when in reverse. An inverted or upside-down image can provide false information to the driver increasing the risk of a crash. To date, ODI has received 85 VOQ complaints and additional EWR Field Reports with these allegations for MY 2019 Ford Flex vehicles. During the investigation, ODI found that the MY 2019 Ford Flex vehicle and certain peer vehicles including MY 2015-2018 Flex, MY 2019 Fiesta, Taurus, and Lincoln MKT vehicles are equipped with Magna analog rear-view-only cameras. On December 20, 2024, Ford filed Recall 24V-951 covering 30,715 MY 2019 Ford Flex, Ford Fiesta, and Lincoln MKT vehicles in which the rear-view camera may intermittently display a blank or distorted image. The dealers will replace the rear-view camera for vehicles in the recall population. Per the recall chronology, teardown of three cameras identified fractured solder joints between the microcontroller and the printed circuit board. Ford indicated that other causal factors are being investigated and asserted that the defect is contained within the camera. ODI found that certain peer vehicles excluded from Recall 24V-951 showed a high rate of VOQ com

None of these investigations covers the 2015 model year.

When it happens

The middle half of failures fell between 70,000 and 120,000 miles, from the 17 reports that gave a mileage.

119

121

124

1525

1726

What owners wrote

“Rear (Backup} camera malfunctioning. Recall 25V6595. Two (2) Dealers state that there is no recall (Fritt's Ford, Raceway Ford Riverside Ca). VIN [XXX] This is ongoing. There was no accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)”
Filed Jun 23, 2026

“I am having the same issues that were recalled in the 2019 Ford Flex backup camera. My 2015 Ford Flex backup camera is malfunctioning, going black, flipping the image and flashing randomly. It has progressively gotten worse.”
Filed Sep 12, 2025

“back up camera works intermittently. black screen, camera not available, works for short period of time then goes blank, and upside down camera have all been exhibited .”
Filed Sep 10, 2025

“The back up camera has been malfunctioning for nearly two years; if T something that happens randomly I contacted Ford and they said itâs my responsibility to get it repaired because itâs not an issue on our 2015 Ford Flex when in fact many 2015 Ford Flex were recalled for the same issue I have images of the malfunction proving the problem”
Filed Jun 4, 2025

Should you keep driving it?

This page can't tell you that. 0 of 35 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.