2015 Ford Flex · symptom sheet
Infotainment, screen or backup camera fails
- 40owner reports
- 98,000median miles
- 0involved a crash
Newest report Sep 23, 2026 · checked Oct 2, 2026
55 of the 110 complaints on this car are about the backup camera. 40 of those describe infotainment, which makes it the most reported problem on the 2015 Flex.
Tick what matches of 40 reports
Infotainment on other Flex years
Report counts are for each model year on its own, so a newer car has had less time to collect them.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the camera (36 reports) and the head unit or screen (14 reports).
Recalls and investigations
One recall on the backup camera covers the 2015 model year. A recall on the same system isn't always the same failure, so read the defect text.
The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
All 4 recalls on the 2015 Ford Flex, with the owner complaints on each recalled system
NHTSA investigations into the backup camera on the Flex
Rear-view camera failure. Closed feb 2, 2026, led to recall 24V-951.
None of these investigations covers the 2015 model year.
When it happens
The middle half of failures fell between 70,000 and 115,000 miles, from the 21 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 3 service bulletins or notices for the 2015 Ford Flex that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
SOME 2013-2016 FUSION/ESCAPE/MKT/FLEX/MKS/TAURUS, 2015-2016 MKZ/MKC/EDGE AND 2016 MKX VEHICLES MAY EXHIBIT VARIOUS RADIO CONCERNS INCLUDING: SPEAKER STATIC WITH KEY-OFF, NO AUDIO AFTER VEHICLE IS FIRST STARTED WITH DIAGNOSTIC TROUBLE CODE (DTC) U0184, NO ...
Touchscreen navigation system - arabic language - blank screen
In some of the affected vehicles, the front control/display interface module (FCDIM) may have been unintentionally programmed for the European market instead of the North American market
What owners wrote
“Rear (Backup} camera malfunctioning. Recall 25V6595. Two (2) Dealers state that there is no recall (Fritt's Ford, Raceway Ford Riverside Ca). VIN [XXX] This is ongoing. There was no accident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)”
Filed Jun 23, 2026
“I am having the same issues that were recalled in the 2019 Ford Flex backup camera. My 2015 Ford Flex backup camera is malfunctioning, going black, flipping the image and flashing randomly. It has progressively gotten worse.”
Filed Sep 12, 2025
“back up camera works intermittently. black screen, camera not available, works for short period of time then goes blank, and upside down camera have all been exhibited .”
Filed Sep 10, 2025
“The back up camera has been malfunctioning for nearly two years; if T something that happens randomly I contacted Ford and they said itâs my responsibility to get it repaired because itâs not an issue on our 2015 Ford Flex when in fact many 2015 Ford Flex were recalled for the same issue I have images of the malfunction proving the problem”
Filed Jun 4, 2025
Should you keep driving it?
This page can't tell you that. 0 of 40 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works