2019 Ford Fiesta · symptom sheet
Infotainment, screen or backup camera fails
- 39owner reports
- 52,000median miles
- 2involved a crash
Newest report Aug 31, 2026 · checked Sep 9, 2026
52 of the 100 complaints on this car are about the backup camera. 39 of those describe infotainment, which makes it the most reported problem on the 2019 Fiesta.
Tick what matches of 39 reports
What got replaced
Owners who name the part that was replaced mention the camera (38 reports) and the head unit or screen (6 reports).
Recalls and investigations
2 recalls on the backup camera cover the 2019 model year. A recall on the same system isn't always the same failure, so read the defect text.
Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
Risk and remedy
Remedy: Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Ford Motor Company (Ford) is recalling certain 2019 Flex, Fiesta, and Lincoln MKT vehicles. The rearview camera may intermittently display a blank or distorted image.
Risk and remedy
Remedy: Dealers will replace the rearview camera as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed January 22, 2025. A second notice will be sent once the final remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S75.
When it happens
The middle half of failures fell between 30,000 and 102,000 miles, from the 18 reports that gave a mileage.
What owners wrote
“The backup camera has been malfunctioning for over 5 years. There has been a recall for over 2 years for this issue. The camera image on the dash will flicker, be inverted or not display at all with an error stating "Camera Unavailable". This does not happen every time, but does happen approximately 75% of the time.”
Filed Aug 6, 2026
“- Backup camera malfunction. Hit a parked car. - My son in the back seat was at risk. - yes - yes - Yes, the backup camera has always been faulty. The manufacturer has failed to promptly remedy this safety recall for my vehicle.”
Filed Jun 8, 2026
“The rear camera stopped working, fall 2025. Received letter from Ford 10/25. Parts not available. Contacted Ford several times. No satisfaction. Situation dangerous. Small car. I park away from large vehicles. Sometimes, they park next to my car, vision is impaired.”
Filed May 27, 2026
“I received a recall notice on the rear view camera of this vehicle but they do not have a remedy for the recall.”
Filed May 12, 2026
Should you keep driving it?
This page can't tell you that. 2 of 39 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation.