2023 Ford F-150 Lightning · symptom sheet
Infotainment, screen or backup camera fails
- 32owner reports
- 0involved a crash
Newest report Aug 14, 2026 · checked Oct 2, 2026
72 of the 110 complaints on this car are about the electrical system. 32 of those describe infotainment, which makes it the most reported problem on the 2023 F-150 Lightning.
Tick what matches of 32 reports
Infotainment on other F-150 Lightning years
No other F-150 Lightning model year has enough reports of infotainment for a sheet of its own. See every F-150 Lightning year.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (24 reports), the software (8 reports), the camera (6 reports) and the module (3 reports).
Recalls and investigations
3 recalls on the electrical system cover the 2023 model year. A recall on the same system isn't always the same failure, so read the defect text.
The fasteners that secure the junction box bus bars inside the high-voltage battery pack may not have been tightened securely, which can cause electrical arcing at the busbars.
A manufacturing defect in the high voltage battery cells may result in an internal short circuit.
The fasteners that secure the junction box bus bars inside the high-voltage battery pack may not have been tightened securely, which can cause electrical arcing at the busbars.
All 9 recalls on the 2023 Ford F-150 Lightning, with the owner complaints on each recalled system
When it happens
Too few of these reports state a mileage to give a range.
Is this a known problem?
The manufacturer has sent NHTSA 6 service bulletins or notices for the 2023 Ford F-150 Lightning that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
In some of the affected vehicles, customers may notice that the frunk partially opens when commanded but does not fully open. Customers will be able to manually open and close the frunk. A frunk ajar warning will be displayed when the frunk is not closed.
Quality Improvement include: -Update to Enhanced Central Gateway (ECG) module software to prevent battery draining when vehicle is parked. - Corrects Sync screen to display correct software update status - Addresses potential vehicle no start after OTA update.
Software Update PU1103-NAT-VCE for 2022-2023 F-150 Lightning vehicles is now available. Quality improvements include: - Addresses charge status blue segments illuminated indicator issue - Adds a "some display features may be temporarily unavailable" message ...
Some 2023 F-150 fully hybrid electric vehicles (FHEVs) may exhibit an intermittent no start and Stop Safely Now message displayed in the instrument panel cluster (IPC) and/or diagnostic trouble codes (DTC) U0293 and/or P1A43 in the BECM or in connected ...
2 more on the 2023 Ford F-150 Lightning page.
What owners wrote
“When I turned on vehicle the instrument cluster screen was blank. Could not see my speed, etc. Restarting vehicle after placing in park did not fix it. The issue continued while driving vehicle (again with no speedometer). After I got to destination it resolved itself on subsequent start up.”
Filed Jul 4, 2024
“Gauge cluster completely dark. Cluster is a screen type when dark no speed visible. No warning lights available for safety feedback. Driving without speed is very dangerous mileage u known as display shows mileage.”
Filed Jul 2, 2024
“The digital screen the displays tachometer and other gauges wonât turn on. Have also had issues with the infotainment screen not turning on.”
Filed May 16, 2024
“Vehicle dashboard(cluster) and Sync screen continuously goes out while vehicle is in motion. Preventing safe driving, seeing side and back of vehicle, other cars, etc Electric truck systems stop functioning properly, mileage range drops dramatically in extreme temperatures. Frunk opens randomly”
Filed May 2, 2024
Should you keep driving it?
This page can't tell you that. 0 of 32 reports involved a crash and 1 people were hurt. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works