2024 Chevrolet Trax · symptom sheet
Infotainment, screen or backup camera fails
- 39owner reports
- 25,000median miles
- 0involved a crash
Newest report Sep 25, 2026 · checked Oct 2, 2026
93 of the 174 complaints on this car are about the electrical system. 39 of those describe infotainment, which makes it the most reported problem on the 2024 Trax.
Tick what matches of 39 reports
Infotainment on other Trax years
No other Trax model year has enough reports of infotainment for a sheet of its own. See every Trax year.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (28 reports), the software (10 reports) and the camera (9 reports).
Recalls and investigations
One recall on the electrical system covers the 2024 model year. A recall on the same system isn't always the same failure, so read the defect text.
The software in the Virtual Cockpit Unit Module (VCU) may cause the instrument panel display to intermittently go blank at vehicle startup or while driving.
The recall on the 2024 Chevrolet Trax, with the owner complaints on each recalled system
When it happens
The middle half of failures fell between 16,400 and 37,357 miles, from the 12 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 6 service bulletins or notices for the 2024 Chevrolet Trax that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
This service bulletin provides repair information to correct a customer concern of software related issues with release of Radio Software Version 169.3.
A new radio software update, version C157/C158, was released to service vehicles equipped with Infotainment system RPO IOR to correct conditions of radio software related issues.
This Preliminary information communicates to a technician the steps necessary to correct a cruise control or intellibeam inoperative condition after front camera replacement.
This service bulletin provides repair information to correct a customer concern of Unwanted Vibration or Booming Noise Heard Through Speakers for IOR Radios only.
2 more on the 2024 Chevrolet Trax page.
What owners wrote
“Started car four times with no dashboard lights. The screen was blocked out. No speedometer or anything just black.”
Filed Apr 25, 2025
“Electronic dashboard goes out while driving often and the radio. This has happened on several occasions. This is not safe for my teens.”
Filed Apr 17, 2025
“Sunroof keeps popping up when trying to close it, the radio defaults to original settings and wonât play will only play Apple CarPlay. And the instrument panel was black while driving.”
Filed Mar 11, 2025
“My touch screen and odometer. They periodically go black while driving . This is a safety hazard to me and my family . Yes this affects the safety of my family due to the screens over heating and going black where I canât see speed or anything . Yes the car has been taken to dealer ship for many issues I have had .no it has not only the dealership .no signals at all”
Filed Feb 7, 2025
Should you keep driving it?
This page can't tell you that. 0 of 39 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine failure, knocking or rod bearing 28 reports