2015 Cadillac SRX · symptom sheet
Infotainment, screen or backup camera fails
- 28owner reports
- 50,000median miles
- $1,500median quote
- 1involved a crash
Newest report Jun 27, 2025 · checked Oct 2, 2026
101 of the 442 complaints on this car are about other. 28 of those describe infotainment.
Tick what matches of 28 reports
Infotainment on other SRX years
Report counts are for each model year on its own, so a newer car has had less time to collect them. Model years with too few reports of it for a sheet: 2016.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (25 reports) and the camera (6 reports).
Recalls and investigations
No recall on other covers the 2015 model year as of Oct 2, 2026.
NHTSA investigations into other on the SRX
Sunroof glass failure. Closed dec 1, 2006.
Sun roof glass failure. Closed jan 20, 2006.
None of these investigations covers the 2015 model year.
What owners paid
7 of the 28 reports quote a price. Each dot is one quote. The middle half runs $1,200 to $1,700.
When it happens
The middle half of failures fell between 35,992 and 57,000 miles, from the 21 reports that gave a mileage.
Is this a known problem?
The manufacturer has sent NHTSA 67 service bulletins or notices for the 2015 Cadillac SRX that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
This service bulletin advises the tech of updated Diagnostic procedures in Service Information (SI) to avoid misdiagnosis when addressing a customer concern of Service Rear Axle Message displayed on the Driver information Center (DIC).
This Preliminary Information communication provides information to the technician about vehicles that intermittently the Outside Air Temperature displays dashes instead of a numeric value.
This Preliminary Information communication provides information to the technician about vehicles that the Navigation radio does not have a global positioning system location but OnStar is able to accurately locate the vehicle.
This Preliminary Information communication provides information to the technician about vehicles that may have an issue when using Bluetooth voice recognition with an iPhone.
63 more on the 2015 Cadillac SRX page.
What owners wrote
“My vehicle screen is starting to shatter .Each day itâs shatter more and more. I hear a thump noise and then the screen shatters more and more. My vehicle has never been in a accident.”
Filed Jul 24, 2022
Should you keep driving it?
This page can't tell you that. 1 of 28 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Taking it to a shop? How to describe this problem so it gets found
Other problems on this car
- Headlights too dim or fail 286 reports
- Tail lights or brake lights fail 47 reports
- Suspension noise, struts or alignment 29 reports