Diagsheet

2019 Audi A6 · symptom sheet

Infotainment, screen or backup camera fails

  • 25owner reports
  • 20,000median miles
  • 0involved a crash

Newest report May 9, 2026 · checked Sep 9, 2026

94 of the 114 complaints on this car are about the electrical system. 25 of those describe infotainment. Only stalling is reported more often on this car.

Tick what matches of 25 reports

6
7
2

What got replaced

Owners who name the part that was replaced mention the head unit or screen (9 reports) and the camera (7 reports).

Recalls and investigations

4 recalls on the electrical system cover the 2019 model year. A recall on the same system isn't always the same failure, so read the defect text.

25V-900Dec 19, 2025
Back Over Prevention: Sensing System: Camera

Volkswagen Group of America, Inc. (Audi) is recalling certain 2019-2026 vehicles. Please see the recall report for a complete list of models. A software error may prevent the rearview camera image from displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

Risk and remedy
Risk: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the software, free of charge. Owner notification letters were mailed January 14, 2026. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 90TV. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on December 23, 2025.
22V-861Nov 21, 2022
Electrical System

Volkswagen Group of America, Inc. (Audi) is recalling certain 2020-2022 Audi S7, S6 Sedan, A6 Allroad, 2021-2022 RS7, RS6 Avant, 2019-2022 A7, and A6 Sedan vehicles. Liquid spilled in the rear seat may penetrate and cause the gateway control module to shut down.

Risk and remedy
Risk: A gateway control module shutdown will suddenly reduce engine power, increasing the risk of a crash.
Remedy: Dealers will install a protective cover, free of charge. Owner notification letters are expected to be mailed January 20, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 90V2.
22V-155Mar 14, 2022
Electrical System:Instrument Panel:Fuel Gauge:Fuel Level Float/Sensor/Sending Unit

Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 RS6 Avant and RS7, 2020-2022 A6 Allroad, S6 Sedan, and S7, and 2019-2022 A6 Sedan and A7 vehicles. The fuel level sender may stick, causing an inaccurate fuel level reading to be displayed on the instrument cluster.

Risk and remedy
Risk: An inaccurate fuel reading may cause an engine stall due to lack of fuel, increasing the risk of a crash.
Remedy: Dealers will install a new sensor in the tank, free of charge. Owner notification letters were mailed February 17, 2023. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 20DN.
20V-153Mar 19, 2020
Electrical System:Starter Assembly

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019-2020 Audi A6 vehicles equipped with mild-hybrid technology and 2.0TFSI engines. Moisture may enter the starter generator and cause an electrical short circuit.

Risk and remedy
Risk: A short circuit in the starter generator increases the risk of a fire.
Remedy: Volkswagen will notify owners, and dealers will replace the starter generator, free of charge. The recall began by May 22, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 27H2.

NHTSA investigations into the electrical system on the A6

RQ06-003opened Feb 27, 2006
Electrical · model years 1998 to 2000

Driver's side dash fire. Closed jul 20, 2006, led to recall 06V-198.

NHTSA summary
VOLKSWAGEN OF AMERICA, INC. (VOA) CONDUCTED A SAFETY RECALL (NHTSA RECALL NUMBER 04V133) TO ADD A PLASTIC COVER TO THE TOP SECTION OF THE KNEE BOLSTER CROSSMEMBER TO PREVENT CONTACT WITH THE HEADLIGHT SWITCH WIRING HARNESS.THE SCOPE OF THE ORIGINAL RECALL COVERED MODEL YEARS 1998 THROUGH 2004 WITH VEHICLE PRODUCTION DATES OF AUGUST 1997 THROUGH DECEMBER 2004.THE OFFICE OF DEFECTS INVESTIGATION HAS RECEIVED NINE COMPLAINTS ALLEGING THAT AFTER HAVING THE RECALL REMEDY PERFORMED, A FIRE STARTED IN THE DRIVER'S SIDE DASHBOARD AREA.VOA REPORTS THAT IF THE PLASTIC COVER IS NOT INSTALLED PROPERLY BY THE DEALERS, THE HEADLIGHT SWITCH WIRING HARNESS COULD CONTINUE TO CONTACT THE CROSSMEMBER, RESULTING IN A SHORT AND/OR FIRE IN THE DRIVER'S SIDE DASHBOARD AREA.VOA WILL CONDUCT A NEW SAFETY RECALL TO ADD AN ADDITIONAL (AND LARGER) COVER OVER BOTH THE KNEE BOLSTER CROSSMEMBER AND THE PLASTIC COVER ASSEMBLY INSTALLED IN THE FIRST RECALL.ALL OF THE NHTSA COMPLAINTS AND ALL BUT 3 VOA CLAIMS ARE FOR MY 1998 THROUGH MY 2000.VOA REPORTS THAT BEGINNING IN MY 2001, AUDI EXTENDED THE TIME FOR THE DEBURRING PROCESS OF THE CROSSMEMBER.VOA WAS NOT ABLE TO VERIFY THE CAUSE OF FIRE IN THE MY 2001 AND LATER VEHICLES DUE TO EITHER EXTENSIVE FIRE DAMAGE OR OTHER REASON.THE RATE OF FIRE OCCURRENCE IS SIGNIFICANTLY LESS FOR THE MY 2001 AND LATER VEHICLES. THE RECALL COVERS MODEL YEARS 1998 THROUGH 2000 WITH VEHICLE PRODUCTION DATES OF AUGUST 1997 THROUGH MAY 2000.VOA WILL RECALL 66358 MY 1998-2000 AUDI A6,
EA03-025opened Nov 25, 2003
Electrical · model years 1999 to 2000

Drivers side dash fire. Closed may 7, 2004, led to recall 04V-133.

NHTSA summary
THE SUBJECT VEHICLES ARE EQUIPPED WITH A KNEE BOLSTER LOCATED UNDER THE DASH, NEAR THE DRIVERS KNEES.A WIRING HARNESS IS ALSO LOCATED IN THE DASH, IN THAT SAME AREA.AUDI'S ANALYSIS OF 39 VEHICLES INDICATED THAT THE KNEE BOLSTER WAS RUBBING AGAINST THAT WIRING HARNESS.OVER TIME THE HARNESS SHEATHING WEARS AWAY AND THE WIRES COME INTO CONTACT WITH THE METAL KNEE BOLSTER, RESULTING IN A FIRE. AUDI WILL CONDUCT A SAFETY RECALL ON AN EXPANDED SCOPE OF AUDI A6 VEHICLES, TO ADD A PLASTIC CAP TO THE TOP OF THE KNEE BOLSTER BRACKET, WHICH WILL PREVENT ABRASION TO THE WIRING HARNESS. AUDI WILL RECALL 186,000 MY 1998-2004 AUDI A6 VEHICLES.ODI IS AWARE OF A TOTAL OF 24 WARRANTY, FIELD AND CONSUMER REPORTS FOR THESE VEHICLES.THE RECALL IS IDENTIFIED BY NHTSA NUMBER 04V-133.
PE03-035opened Jul 25, 2003
Electrical · model years 1999 to 2000

Drivers side dashboard fire. Closed nov 25, 2003.

NHTSA summary
OF THE 22 TOTAL COMPLAINTS, 11 WERE RECEIVED FOR THE 1999 MODEL YEAR AND 11 FOR THE 2000 MODEL YEAR. AUDI IS CONDUCTING TESTING TO DETERMINE THE ORIGIN AND CAUSE OF THE FIRE.

None of these investigations covers the 2019 model year.

When it happens

Too few of these reports state a mileage to give a range.

120
121
622
1123
424
226

What owners wrote

“My 2019 Audi A6 sedan displays warnings for the Start/Stop system malfunction indicated in Audi's document: "Emissions Service Action Code: 27BQ" [XXX] I'm still waiting to hear if this has been elevated to Recall status. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)”

Filed Jan 21, 2026

“Electrical malfunction warning. Steering wheel got tight. Transmission failure warning. Then the the car began to stop. all types of various warnings were popping up on the heads up display. It is in the process of getting taken to the nearest dealer.”

Filed Mar 9, 2024

“When backing up the car the cameras don't turn on and often times the collision sensors go off randomly. On the highway the emergency brakes go off randomly when a car passes by on the right-hand side of the vehicle.”

Filed Feb 22, 2024

“The rear backup camera frequently does not come on when the car is in reverse and backing up.”

Filed Jun 20, 2023

Should you keep driving it?

This page can't tell you that. 0 of 25 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.

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