2019 Audi A6 · symptom sheet
Infotainment, screen or backup camera fails
- 25owner reports
- 20,000median miles
- 0involved a crash
Newest report May 9, 2026 · checked Oct 2, 2026
94 of the 114 complaints on this car are about the electrical system. 25 of those describe infotainment. Only stalling is reported more often on this car.
Tick what matches of 25 reports
Infotainment on other A6 years
No other A6 model year has enough reports of infotainment for a sheet of its own. See every A6 year.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (9 reports) and the camera (7 reports).
Recalls and investigations
4 recalls on the electrical system cover the 2019 model year. A recall on the same system isn't always the same failure, so read the defect text.
Please see the recall report for a complete list of models. A software error may prevent the rearview camera image from displaying as intended.
Liquid spilled in the rear seat may penetrate and cause the gateway control module to shut down.
The fuel level sender may stick, causing an inaccurate fuel level reading to be displayed on the instrument cluster.
Moisture may enter the starter generator and cause an electrical short circuit.
All 7 recalls on the 2019 Audi A6, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the A6
Driver's side dash fire. Closed jul 20, 2006, led to recall 06V-198.
Drivers side dash fire. Closed may 7, 2004, led to recall 04V-133.
Drivers side dashboard fire. Closed nov 25, 2003.
None of these investigations covers the 2019 model year.
When it happens
Too few of these reports state a mileage to give a range.
Is this a known problem?
The manufacturer has sent NHTSA 54 service bulletins or notices for the 2019 Audi A6 that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
This bulletin provides informaito when Apple CarPlay/Android Auto does not react to touch inputs.
This bulletin provides informatino when the individual overhead view cameras are inoperative or the picture is blurry or fogged up; DTCs B200FFA, B127C04, C12AE02.
This bulleitn provides information whent here are complaints about route guidance with Navigation.
This bulletin provides information when a customer reports that poor voice quality via bluetooth with iOS 18.0.x - 18.4.x.
50 more on the 2019 Audi A6 page.
What owners wrote
“My 2019 Audi A6 sedan displays warnings for the Start/Stop system malfunction indicated in Audi's document: "Emissions Service Action Code: 27BQ" [XXX] I'm still waiting to hear if this has been elevated to Recall status. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)”
Filed Jan 21, 2026
“Electrical malfunction warning. Steering wheel got tight. Transmission failure warning. Then the the car began to stop. all types of various warnings were popping up on the heads up display. It is in the process of getting taken to the nearest dealer.”
Filed Mar 9, 2024
“When backing up the car the cameras don't turn on and often times the collision sensors go off randomly. On the highway the emergency brakes go off randomly when a car passes by on the right-hand side of the vehicle.”
Filed Feb 22, 2024
“The rear backup camera frequently does not come on when the car is in reverse and backing up.”
Filed Jun 20, 2023
Should you keep driving it?
This page can't tell you that. 0 of 25 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Engine stalls or loses power while driving 34 reports