2023 Kia Sportage · symptom sheet
Infotainment, screen or backup camera fails
- 33owner reports
- 40,000median miles
- 3involved a crash
Newest report Sep 12, 2026 · checked Oct 2, 2026
99 of the 190 complaints on this car are about the electrical system. 33 of those describe infotainment. Only brake wear is reported more often on this car.
Tick what matches of 33 reports
Infotainment on other Sportage years
No other Sportage model year has enough reports of infotainment for a sheet of its own. See every Sportage year.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (25 reports), the camera (9 reports) and the software (4 reports).
Recalls and investigations
2 recalls on the electrical system cover the 2023 model year. A recall on the same system isn't always the same failure, so read the defect text.
The instrument cluster may fail to display any information when the vehicle is started.
The alternator battery positive terminal nut may loosen, which can result in an engine stall or an electrical surge.
All 6 recalls on the 2023 Kia Sportage, with the owner complaints on each recalled system
NHTSA investigations into the electrical system on the Sportage
Engine stalling post-recall. Closed sep 2, 2003, led to recall 99V-325.
Windshield wiper. Closed aug 7, 2002.
Incorrect battery jump-start. Closed jul 31, 2000, led to recall 00V-205.
Check engine light stays on. Closed feb 2, 2000, led to recall 99V-325.
Windshield wiper. Closed oct 21, 1999, led to recall 99V-271.
None of these investigations covers the 2023 model year.
When it happens
Too few of these reports state a mileage to give a range.
Is this a known problem?
The manufacturer has sent NHTSA 7 service bulletins or notices for the 2023 Kia Sportage that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
AVNT COAXIAL CABLE REPLACEMENT This bulletin provides the procedure to replace the Audio Video Navigation Telematics (AVNT) head unit coaxial cable on some 2023MY Sportage (NQ5a) vehicles produced from August 5, 2021 through May 25, 2023.
SERVICE ACTION: DISPLAY AUDIO 2.0/AVN5WSOFTWARE UPDATE (SA569) This bulletin provides information to update the software on Display Audio 2.0 (D2V) and AVN 5.0 Wide (AVN5W) head units on certain 2022-2023MY Kia vehicles (refer to model list on page 9).
DISPLAY AUDIO 2.0V/AVN5W SOFTWARE UPDATE This bulletin provides information to update the software on Display Audio 2.0 (D2V) and AVN 5.0 Wide (AVN5W) head units on certain 2021-2023MY Kia vehicles (refer to pages 5 and 16).
AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles (refer to model list on page 8) to remedy a ‘non-responsive’ or ‘inoperative’ radio (FM, AM, SXM, etc.) concern.
3 more on the 2023 Kia Sportage page.
What owners wrote
“When driving the cluster screen goes black and remains black until like 24hours later when buttons on the screens reappear. When it happens the odometer reading, speed reading does not appear. This issue started happening when I passed 40000 miles on the vechile”
Filed Apr 7, 2026 · 40,000 miles
“My dash and infotainment system shuts down and restarts as I'm driving. It's only happened twice so far 4 days apart. There's no error code and my diagnostics check out fine.”
Filed Feb 5, 2026
“After starting the vehicle, backup camera and infotainment screen would not work. Car shut off and would not restart with âcheck systemâ message. Vehicle had to be towed.”
Filed Dec 5, 2024
“The rear cross traffic system does not alert driver when objects are approaching or when backing close to objects. There is no flashing warnings on the camera or alarms to notify driver.”
Filed Sep 25, 2024
Should you keep driving it?
This page can't tell you that. 3 of 33 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Paid for this repair before a recall covered it? How recall reimbursement works
Other problems on this car
- Brakes grind, pulse or wear early 34 reports