Diagsheet

2025 Chevrolet Equinox · symptom sheet

Infotainment, screen or backup camera fails

  • 45owner reports
  • 0involved a crash

Newest report Aug 19, 2026 · checked Sep 9, 2026

132 of the 221 complaints on this car are about the electrical system. 45 of those describe infotainment, which makes it the most reported problem on the 2025 Equinox.

Tick what matches of 45 reports

17
9
3
5
11

What got replaced

Owners who name the part that was replaced mention the head unit or screen (21 reports), the module (13 reports), the software (11 reports) and the camera (8 reports).

Recalls and investigations

No recall on the electrical system covers the 2025 model year as of Sep 9, 2026.

NHTSA investigations into the electrical system on the Equinox

EA19-005opened Dec 13, 2019
Visibility · model years 2010 to 2016

Front wiper transmission inoperative. Closed nov 28, 2022, led to recall 22V-165.

NHTSA summary
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage pro
RQ18-002opened Nov 2, 2018
Visibility · model years 2010 to 2016

Windshield wiper transmission failure. Closed dec 19, 2019.

NHTSA summary
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the all

None of these investigations covers the 2025 model year.

When it happens

Too few of these reports state a mileage to give a range.

424
2125
2026

What owners wrote

“- The telematics module is bad, resulting in vehicle having no connectivity (GPS, entertaintment system, updates) - The car has no other means of hands-free operation for navigation software (no CarPlay or similar phone projection technology) - GM is unable or unwilling to supply the parts for warranty repair. - It is illegal to use the phone while operating vehicle in my state (Florida)”

Filed Dec 18, 2025

“One time (so far) the screen behind the steering wheel that shows the gear and speedometer did not turn on when we started the car. We were able to back the car out of the garage and park it in our driveway. This is a safety concern because we could have driven the car in that condition - without a working speedometer. We are worried that the screen will turn off while we are driving.”

Filed Nov 9, 2025

“Telematics module failure. Causes GPS to provide erroneous navigation prior to complete failure. Started as 1/2 mile, then grew to over 30 mile deviation from actual location. The module also takes out several safety and monitoring systems monitored by OnStar. All in-car communications are lost, which means driver has to revert to using a cell phone directly for basic functions proved through infotainment system.”

Filed Oct 24, 2025

“Backup camera not working and the display on dash shows triangle and a camera crossed out. Dealer has been advised 1 month ago. The Camera is supposed to be on backorder.”

Filed May 16, 2025

Should you keep driving it?

This page can't tell you that. 0 of 45 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.

File your own report with NHTSA. Complaint counts are how a problem gets an investigation.

Other problems on this car