2025 Chevrolet Equinox · symptom sheet
Infotainment, screen or backup camera fails
- 45owner reports
- 0involved a crash
Newest report Aug 19, 2026 · checked Oct 2, 2026
134 of the 228 complaints on this car are about the electrical system. 45 of those describe infotainment, which makes it the most reported problem on the 2025 Equinox.
Tick what matches of 45 reports
Infotainment on other Equinox years
No other Equinox model year has enough reports of infotainment for a sheet of its own. See every Equinox year.
What this problem usually is
Screen complaints read like a list of small betrayals. The display goes black or freezes, the backup camera shows nothing when you shift into reverse, CarPlay or Android Auto keeps dropping, or the radio changes volume on its own. Many owners had a software update that didn't fix it. A narrower sheet covers backup camera failures on their own, and another covers screens that freeze.
What got replaced
Owners who name the part that was replaced mention the head unit or screen (21 reports), the module (13 reports), the software (11 reports) and the camera (8 reports).
Recalls and investigations
No recall on the electrical system covers the 2025 model year as of Oct 2, 2026.
NHTSA investigations into the electrical system on the Equinox
Front wiper transmission inoperative. Closed nov 28, 2022, led to recall 22V-165.
Windshield wiper transmission failure. Closed dec 19, 2019.
None of these investigations covers the 2025 model year.
When it happens
Too few of these reports state a mileage to give a range.
Is this a known problem?
The manufacturer has sent NHTSA 13 service bulletins or notices for the 2025 Chevrolet Equinox that deal with this problem. Newest first.
Federal rules make a manufacturer send NHTSA a copy of any notice about a defect that goes to more than one dealer or owner. Most of these are service bulletins, the repair instructions manufacturers send to dealers. NHTSA generally leaves safety recall bulletins out of this file, and recalls are listed separately.
This preliminary information is to communicate to technicians that a sequence in programming has changed for these vehicles with this RPO. Failure to follow this sequence will result in a reversed, reverse camera image and cannot be corrected once programmed.
•Fixes to help prevent battery drain. •Fixes to responsiveness issues with Wi-Fi, Navigation, Super Cruise, and OnStar. •Improvements to software updates. •Improvements to OnStar emergency calls. •Fixes to address cellular connectivity issues.
This technical bulletin provides repair information to correct a customer concern of Radio Software Update W23E-178.1.2-M174-SQBR6-93.3.
This Preliminary Information is to inform the customer and service technicians on how to reset the radio/reboot and it will be corrected and to not replace any parts for this concern.
9 more on the 2025 Chevrolet Equinox page.
What owners wrote
“- The telematics module is bad, resulting in vehicle having no connectivity (GPS, entertaintment system, updates) - The car has no other means of hands-free operation for navigation software (no CarPlay or similar phone projection technology) - GM is unable or unwilling to supply the parts for warranty repair. - It is illegal to use the phone while operating vehicle in my state (Florida)”
Filed Dec 18, 2025
“One time (so far) the screen behind the steering wheel that shows the gear and speedometer did not turn on when we started the car. We were able to back the car out of the garage and park it in our driveway. This is a safety concern because we could have driven the car in that condition - without a working speedometer. We are worried that the screen will turn off while we are driving.”
Filed Nov 9, 2025
“Telematics module failure. Causes GPS to provide erroneous navigation prior to complete failure. Started as 1/2 mile, then grew to over 30 mile deviation from actual location. The module also takes out several safety and monitoring systems monitored by OnStar. All in-car communications are lost, which means driver has to revert to using a cell phone directly for basic functions proved through infotainment system.”
Filed Oct 24, 2025
“Backup camera not working and the display on dash shows triangle and a camera crossed out. Dealer has been advised 1 month ago. The Camera is supposed to be on backorder.”
Filed May 16, 2025
Should you keep driving it?
This page can't tell you that. 0 of 45 reports involved a crash. Owners who file are the ones who had a bad experience, and nobody checks their reports. If the problem affects steering, braking, power or a fire risk, treat it as a safety fault and have it inspected before a long or high-speed drive.
File your own report with NHTSA. Complaint counts are how a problem gets an investigation. How reports land on this sheet.
Guide Taking it to a shop? How to describe this problem so it gets found
Other problems on this car
- Brakes grind, pulse or wear early 27 reports